CallRail
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4.6 out of 5 stars
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CallRail Reviews & Product Details - Page 95

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CallRail Overview

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What is CallRail?

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.

CallRail Details
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Product Description

CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.

How do you position yourself against your competitors?

CallRail tracks phone calls from online and offline marketing campaigns (such as print ads, radio ads, TV ads, referrals, SEO) and online forms, analyzes which campaigns best convert into customers, and increases phone call conversion rates by recording calls for training to make sales reps more effective - all breaking the limitations of historical PPC tracking! Simply put, CallRail is a cloud based telephony redefining the way companies track, handle, and analyze phone calls.

Seller Details
Seller
CallRail
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@CallRail
6,148 Twitter followers
LinkedIn® Page
www.linkedin.com
314 employees on LinkedIn®
Description

CallRail's AI-powered lead intelligence platform delivers the tools businesses need to market smarter, drive more quality leads, centralize communications, and convert leads to customers. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.

Ryann H.
RH
Overview Provided by:
Ryann Hogan

Recent CallRail Reviews

Yvonne T.
YT
Yvonne T.Small-Business (50 or fewer emp.)
4.5 out of 5
"Helpful"
Easy to use and the reporting is really intuitive
Read more
Paul G.
PG
Paul G.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Beauty of the Product over the Provider."
The Transcripts of all our Calls. Being able to double check all calls with a read through vs relistening to each call over and over. Copy and Past...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"Nice way to track where business is coming from"
Allows for creation of multiple numbers to track different marketing channels. Can easily filter for dates and different sources, which allows us t...
Read more

CallRail Pricing

Exclusive savings on CallRail through G2 Deals

Save 20% on G2's #1 Call Tracking Provider

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Start your free trial through our G2 Deals page. When upgrading to a paid plan, you'll receive 20% off your subscription.

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$40/month
$50/month
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Call Tracking
Starting at $50.00
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Call Tracking + Intelligence
$100.00
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Call Tracking + Form Tracking
$100.00
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Call Tracking Complete
$150.00
Per Month
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CallRail Media

CallRail Demo - Call Recording, Transcription, & Keywords
You can view individual recordings of your inbound phone calls alongside their transcriptions. Plus, you can receive AI-surfaced keyword highlights from the conversation.
CallRail Demo - Call Log
See your call volume and individual call information in our Call Log.
CallRail Demo - Lead Attribution Report
Easily view which leads are attributed to each channel that drove them to convert.
CallRail Demo - Leads Report
See lead volume and details, including customer journey milestones, with our Leads Report.
CallRail Demo - Call Summaries Timeline
Quickly view AI-powered call summaries within a specified date range to understand how your business' phone conversations were handled daily, weekly, or monthly.
CallRail Demo - Call Summary & Call Sentiment Analysis
With AI-powered call sentiment analysis, you can examine your business' phone conversations to determine whether the interaction was positive, neutral, or negative. You will also receive a summarized version of the phone conversation.
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Video Reviews

Review by Autry W.
CallRail review by Autry W.
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A great marketing phone lead tracking software
Review by Allan Y.
CallRail review by Allan Y.
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Track and Record Leads for Clients
Review by Kristen M.
CallRail review by Kristen M.
Play CallRail review by Kristen M.
It's easy to use
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1,510 CallRail Reviews

4.6 out of 5
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1,510 CallRail Reviews
4.6 out of 5
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CallRail Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CallRailQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Courtney H.
CH
Owner
Consumer Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

Easy to use. Dashboard very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Nothing. I have no issues with phone wagon. Review collected by and hosted on G2.com.

Recommendations to others considering CallRail:

Highly recommend. Easy to use and affordable. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Call tracking helps identify if campaigns are successful Review collected by and hosted on G2.com.

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Francisco (Paco) E.
FE
Founder and Managing Director
Internet
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

Ease of setup. good call quality and nice support Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Need so many lines, but sort of unavoidable. Review collected by and hosted on G2.com.

Recommendations to others considering CallRail:

Great service easy to setup. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

I am tracking calls from campaigns. Review collected by and hosted on G2.com.

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Alex P.
AP
Co-Founder
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

The customer service is awesome, every time I've had a problem or an issue they've been really patient at helping me get the most out of the service. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

I can't read call transcripts in the app Review collected by and hosted on G2.com.

Recommendations to others considering CallRail:

Try it out, and take advantage of customer services to get everything set up. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

It helps me optimize my campaigns with the black box of call attribution. I need to be able to justify to my clients that *my* efforts are paying off, and this allows me to show them exactly where the phone calls are coming from. Review collected by and hosted on G2.com.

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Dana B.
DB
Ceo
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

The client timeline is great and so is the form feature Review collected by and hosted on G2.com.

What do you dislike about CallRail?

The app is so far behind. Why can’t it pull up the timeline to see prior calls from an incoming call, where are the forms, why cant it be an actual phone app and dial out and answer through softphone when selecting numbers. See ring central for an example Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Client communication Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

Callrail is very easy to learn how to use. It has awesome feautures and it has helped us track calls for multiple clients. We also have been able to setup some new tests. In addition, our support team is very quick to respond. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

the only thing i really dislike is the fact that i can't change swap targets for some numbers. But thats ok because the support team is quick to respond. Review collected by and hosted on G2.com.

Recommendations to others considering CallRail:

Definitely, switch over if you are having any types of problems tracking calls and reviewing their performance. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Some of the problems i solved with callrail was effective call tracking for multiple clients. We have been able to show growth year over year, month over month and even week over week in relation to the amount of calls we get. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about CallRail?

Easy to use interface with an amazing support team. I loved the experience with the customer care for requests regarding the API. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

API Limits are the only downsides from a developer's perspective. For the general users, this tool is great in all respect. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Easy to monitor incoming calls for various companies. The ability of tags is awesome and helps a lot to monitor call-trackers, the location, and the call-type easily. Review collected by and hosted on G2.com.

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Verified User in Real Estate
UR
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about CallRail?

I like that I am able to receive and make outbound and inbound calls and texts from tracked numbers Review collected by and hosted on G2.com.

What do you dislike about CallRail?

I dislike that I don’t know which phone calls are coming from CallRail. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Tracking leads by lead source, masking personal cell phone numbers Review collected by and hosted on G2.com.

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Jonathan M.
JM
CEO
Marketing and Advertising
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about CallRail?

We use CallRail for many reasons but i love it for Google AdWords and Bing Ads! It shows us the keywords that makes us the most money! Allowing us to bet better on the keywords that make our business the most money every month. This is must have for all businesses that are serious about digital marketing. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

I do not like that the phone number changes. Review collected by and hosted on G2.com.

Recommendations to others considering CallRail:

none Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Pin point keywords that make money, not just bring traffic. Review collected by and hosted on G2.com.

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Corey J.
CJ
Digital Marketing Director
Marketing and Advertising
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

Call Rail allows us to easily track the results of our campaign and prove them to our client. Not only that but their support has been absolutely amazing. They have one of the best support teams that I have dealt with Review collected by and hosted on G2.com.

What do you dislike about CallRail?

There is nothing that I dislike about Call Rail. It has been nothing but great. Review collected by and hosted on G2.com.

Recommendations to others considering CallRail:

Give it a try. This will allow you to track phone calls directly into Google Analytics and Google Adwords aswell as record calls to see if calls are being answered, how they are being answered and what the types of calls that are coming in are. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Being able to track ROI and results for SEO and SEM campaigns Review collected by and hosted on G2.com.

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Chris K.
CK
CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

CallRail has so many features I don't even know where to start to be honest. But, my absolute favorite is the white-labeled call dashboard. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

It is way too expensive. It's actually overpriced in my opinion. But, I'm so happy with it that I don't even care. Review collected by and hosted on G2.com.

Recommendations to others considering CallRail:

It's expensive, but it works better than any other platform on the market. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

CallRail has been the ultimate solution to tracking leads for both ourselves, and our clients. Review collected by and hosted on G2.com.

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