CallRail Reviews & Product Details - Page 94

Real time reporting for all calls coming in from various campaigns. Review collected by and hosted on G2.com.

They have adjusted their pricing to match one of their direct competitors but it's still reasonably priced for what they offer. Review collected by and hosted on G2.com.

CallRail makes it easy for our sales department to track our leads from our different mailing campaigns. It provides call recording and shows you how much the agent talked versus the client. Review collected by and hosted on G2.com.

I dislike that they put the Lead Center Tab at the bottom. I feel it should be at the top, right-hand corner to be clear and visible. When I first began using CallRail, I had a hard time locating the leads and phone call history. Review collected by and hosted on G2.com.

I have used 3 other call tracking platforms. This tool provides robust features, an powerful, well-documented API, and fair pricing.

Also, as a White-label agency, we receive a Client Success manager that is responsive and helpful. Finally, it provides us the ability to apply our standard materials mark-up to the service, turning the service into a revenue generator for us. Review collected by and hosted on G2.com.

We haven't had an issue yet, except perhaps we had some issues with the white-label billing initially, which was resolved quickly. Review collected by and hosted on G2.com.

CallRail has completely changed the way our agency tracks call and form fill attribution form our Paid Search campaigns. The data is easily accessible and can be tailored to the needs of each specific client.

Also, CallRail has one of the most responsive support teams we have ever worked with. Review collected by and hosted on G2.com.

Initially, we ran into a few roadblocks with reporting for groups of companies but our rep has worked with us to find temporary solutions for us while these are being built out as solutions on the back end. Review collected by and hosted on G2.com.

The platform is clean and streamlined. Reporting is easy to view, and I like being able to listen and tag calls so easily. I also feel confident in sharing this with clients and allowing them access to use the service, as well. Review collected by and hosted on G2.com.

No a la carte phone number plan (one is coming). I currently have to contact support to request additional phone numbers. I am an advertising agency, so purchasing tiered packages does not work well, as I often bill clients for use of this product, and need costs to stay the same month-to-month. Requesting a new number for the team each time one is needed has been our workaround, but isn't as convenient. I'm told a la carte phone usage is being implemented soon. Review collected by and hosted on G2.com.

They have worked really hard it seems to have all the features you need without the bloat and complexity of some other products. The interface is easy to use and setup. It takes just a few minutes to setup a client with new numbers and info, install the DNI code on the site, integrate with adwords, integrate with google analytics, and even zapier if I need it. The dashboard is easy to use and the notes and tagging features are helpful to get additional value.

Reports are clear and dynamic and we can export easily into a spreadsheet for further analysis and reporting. I can setup the client with notifications as well so they can see what's coming through. Review collected by and hosted on G2.com.

I've used the app for nearly 6 months now and any issues or questions we have are resolved or answered by the team within a day or so. Review collected by and hosted on G2.com.

Figuring out all the technical details of how to make any program integrate and work can be time consuming and confusing. However, Hannah has been available from the beginning and continues to be readily available when I have questions or concerns. All of my issues have been addressed and are resolved in a short period of time. Review collected by and hosted on G2.com.

When we first subscribed, we were assigned a phone number that apparently had been used in the past. Although Phone Wagon has a scrubbing system for previously used numbers, this one did not pass the muster. That said, after we dug into the issue, we were assigned a new number and everything is working perfectly now. Review collected by and hosted on G2.com.

I like the ease of AdWords integration and automation with Zapier. With just a click of a button, it's done once you've added the website code. Our dashboard reports are automatically updated with call details and conversions. Review collected by and hosted on G2.com.

With all the updates since we've started, we haven't come across anything we do not like. PhoneWagon has been phenomenal in bring in Zapier and helping us marketers automate processes. Review collected by and hosted on G2.com.

It's very easy to track phone calls, listen to them, and set up in-depth reporting. Each phone call shows the source/campaign so it ties back to marketing campaigns you're running. Review collected by and hosted on G2.com.

Sometimes it's source tagging doesn't work. We've seen it happen, but it's not super frequent. Review collected by and hosted on G2.com.

I was initially interested in call tracking to help build out the company's website analytic capabilities. What I didn't know was that the service would help us identify issues that we were unaware of, like the fact that our phone system was randomly greeting callers with a message that says, "You have called after hours, please leave a message..." This was happening during normal business hours. Review collected by and hosted on G2.com.

I haven't had any direct negative issues in my use of PhoneWagon. An issue that did come up was one of the phone numbers we were assigned was formerly, maybe even currently, in use by spammers that were spoofing the phone number. All sorts of hijinks ensued as we figured out what the heck was going on. Review collected by and hosted on G2.com.