Video Reviews
A great marketing phone lead tracking software
Track and Record Leads for Clients
It's easy to use
1,510 CallRail Reviews
Overall Review Sentiment for CallRail
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The analysis provided by CallRail about the volume of calls and the type of calls received gives you a large amount of information. This analysis is related to the follow-up that you can make to the calls made by your clients, that follow-up is also important to perform better future care.
The statistics section provides a lot of information about text messages, customer data they have called, duration of calls ... All that information within this section.
It also has a scoring system that serves to assess calls globally, this also gives information to see how the communication has worked. Review collected by and hosted on G2.com.
When you get into the program for the first time it is difficult to understand how the system works and to know the different configurations and sections that the system has. It takes a small period of learning.
If you manage multiple users at the same time it is somewhat complex, since you need to use several browsers for it. Review collected by and hosted on G2.com.
The ability to manage multiple phone numbers with call sequences and instant notifications. Review collected by and hosted on G2.com.
I cant set the multiple numbers to show up in any specific order when scrolling through them on the left side of the screen Review collected by and hosted on G2.com.
I just like being able to hold my team accountable. Review collected by and hosted on G2.com.
The caller ID data seems to be a little old & sometimes we get calls aimed at the people that owned the tracking numbers before us. Those could probably be recycled slower. Review collected by and hosted on G2.com.
Dynamic numbers are the BEST! We love that callrail sources our inbound call accordingly and that we can manage the quality of our teams conversations. The reporting is great, community ability to separate our entities and projects and that it integrates with our CRM. Love the AI and keyword tool; unfortunately we haven't had the chance to set it up but we intend to! Review collected by and hosted on G2.com.
I do wish that the Salesforce Integration was a little more complex. Calls do not seem to always log correctly for current prospects thus creating a new lead in our CRM. The integration setup steps could be more precise, too. Slightly confusing. Review collected by and hosted on G2.com.
We liked using the mobile app. Cross platform use is what we needed, the developers done a good job this. Review collected by and hosted on G2.com.
Exporting data comes as a raw file. Would be nice to extract how its displayed on the platform for visual aid. Review collected by and hosted on G2.com.
Very easy to use, our customer rep has been very attentive and proactive. We have had to create more than 100 numbers and it would've taken me forever to do on my own. Our rep was able to give us a really quick response and made the changes happen in under 2 hours which was awesome. I've also liked the fact that oru rep is very quick to respond. Review collected by and hosted on G2.com.
Some changes inside of phone numbers can't be done unless you contact a rep. Thats really the only thing I don't like. Review collected by and hosted on G2.com.
LIked how easy it was to use. Simple interface. Lots of features and options. Review collected by and hosted on G2.com.
There are some features we don't use but that won't get us any discounts. So we feel we pay for a little extra we don't need. Review collected by and hosted on G2.com.
The process of running reports for clients is very simple along with if you just need to do a quick snapshot, takes no time at all Review collected by and hosted on G2.com.
Very minor thing, but would like to run a call report for a full year, and not be limited to a certain amount of days. Review collected by and hosted on G2.com.
The information on where the call originated has been very helpful for us in tracking our marketing efforts. I've never run across another tool that will allow us this much insight into what web and/or print marketing efforts are paying off. We use the plugin for our wordpress website and it places a CallRail number in every location our "official" number appears on the site. We've also used CallRail numbers for print advertising and this has allowed us to track calls coming from those print pieces at very low cost. Review collected by and hosted on G2.com.
There's really nothing that I dislike about CallRail. The reporting could be a bit more robust perhaps but it is a solid product overall. Review collected by and hosted on G2.com.
