CallRail Reviews & Product Details - Page 90

The customer service has been awesome. They worked with my developers to get us an API when we needed it. I appreciate that. Review collected by and hosted on G2.com.

I really don't have anything that I dislike at the time. I do wish they had some more detailed and customization reporting. Review collected by and hosted on G2.com.

The support team of PhoneWagon is most helpful. The chat feature is great for quick support. Review collected by and hosted on G2.com.

I have not found a downside to PhoneWagon at this time. Review collected by and hosted on G2.com.

As a marketing agency, we love Call Rail. It’s been an essential tool in measuring return on investment for our clients by tracking calls and forms. Review collected by and hosted on G2.com.

I have no issues to comment on here. It’s been great. Review collected by and hosted on G2.com.

The best thing about using CallRail has been the ability to track the source of every incoming lead we get—be it from an online ad campaign (Google AdWords), an email campaign, print collateral, magazine advertising, or whatever. Being able to accurately track the source of our leads has been valuable, and helps guide our decision-making regarding which efforts are paying off, and which ones are not.

We are not even using CallRail to its full potential...yet. There's a lot more that we could be taking advantage of, and hope to in the near future. Review collected by and hosted on G2.com.

I wish there was better integration with our CRM (currently using Hubspot, but considering moving to one called "BPM'online" because that is what our customer support department is now using). Also, while I love the functionality of the "CallScribe" and Keyword Spotting technology, I wish it were more accurate. Review collected by and hosted on G2.com.

I loved being able to listen back to recorded phone conversations with people. It helped us keep track of all our client conversions. Review collected by and hosted on G2.com.

There wasn't really anything that we disliked about PhoneWagon. We decided to discontinue the service because of budgeting. We also stopped sending postcards and renting billboards, so we found the service less useful. Review collected by and hosted on G2.com.

We like the ease of use of the product when it comes to creating new numbers for new regions and applying specific call flows to route the callers. After mastering the tagging system (do the account level, not the company level), it made it much easier for us to categorize leads. Review collected by and hosted on G2.com.

Inability to text numbers by clicking on them in the iOS app. Sometimes calls that go through flows with Agents specified as the end recipient, never receive the calls. Lack of keyword tracking in text messages forces us to resort to using AI powering SMS bots instead of CallRail. Review collected by and hosted on G2.com.

The service they provide is good, but their customer support is even better. I've never had a bad interaction. Specifically, they do a good job with their support articles and implementation documentation. I'm also a fan of their live chat, but even when I've called in, I've got help in a very timely manner. Moreover, they keep it very simple and straightforward. Finally, they have a very solid leadership team that is taking the company in the right direction and fulfilling a much needed service in the marketplace while keeping it at a price point that makes it affordable for businesses of all sizes. Honestly, if your business relies on phone calls as a source of inbound leads and you need to track those for your marketing efforts, there is no good reason to not use CallRail. I would recommend them to anyone. Review collected by and hosted on G2.com.

I wish there were a few more integrations, but that will come with time and market demand. Aside from that, they do a great job at not just having easy-to-implement integrations, but also in providing effective documentation at the integrations they offer. The only other thing I'd like to see is a CallRail Academy that would offer advanced tips and training techniques for CallRail super users. Review collected by and hosted on G2.com.

Being able to show call after call to the dealer, let them listen to the call recordings for quality control and also have a hand in tracking just how much call traffic they get and when is a huge asset. We give the dealer access as well as our marketing people so that at any time they see what we see. Adding numbers is a breeze and replacing the old number withing AdWords for PPC is also cray easy. Great job CallRail! Review collected by and hosted on G2.com.

Not a whole lot to complain about here... Review collected by and hosted on G2.com.

We use CallRail heavily for call tracking across all of our 40+ locations. I think I have more than 1,000 tracking numbers in CallRail. We love the call recording and especially the automated call tagging based on what the AI hears in the call. That's a super way to help with reporting down the road! Review collected by and hosted on G2.com.

It is a little hard to manage users. I just wish it was faster. But this is really a small complaint. Review collected by and hosted on G2.com.