CallRail Reviews & Product Details - Page 8

I've never had any issues with CallRail. It's been steadly working for years, and will minimal upkeep needed. Interactions with support have been positive and professional. Review collected by and hosted on G2.com.

It can be a little complex to setup if you are having to use multiple phone numbers on one website, but it's possible to do, and this isn't a typical situation. Review collected by and hosted on G2.com.

The reporting and analysis are the best features for Callrail. We use it for multiple digital marketing clients and love the insights. Customer support is great especially the chat. Easy to implement and maintain. Review collected by and hosted on G2.com.

Had some issues with the SMS side of things. Review collected by and hosted on G2.com.

I am able to answer calls from my computer or phone. I am also able to answer right away which allows me to sell more. There are options also to set the calls as spam so you don't get dragged away by unnecessary calls. I am also able to send texts, and pictures off of the call rail site and app. Review collected by and hosted on G2.com.

Nothing! It's works great. I sometimes have problems with calls dropping but it comes back on. Review collected by and hosted on G2.com.

Call Rail has been around a long time, and we trust them with over 40 of our clients across hundreds and hundreds of tracking numbers. The product line is extensive and goes far beyond just a tracking number. Our clients use it for Online organic and also for Paid ads. Then even for offline things like numbers on their trucks, and every other marketing idea imaginable. The technical support is amazing and everyone is friendly. Review collected by and hosted on G2.com.

We see no downsides to using CallRail. There are no products we need they don't have, the same for our clients. Review collected by and hosted on G2.com.

The easy website/Google Analytics integration and dashboard interface is the best part of using CR. Review collected by and hosted on G2.com.

It can be confusing how to use more advanced features like tracking texts or implementing tracking of call extensions in Google Ads. Review collected by and hosted on G2.com.

CallRail is very simplistic and user friendly for individual contributing staff. I have used multiple platforms and feel as if I have had the least amount of issues (dropped calls, queue errors, et ) with CallRail. Review collected by and hosted on G2.com.

Outbound calls not being recorded. Text messaging only being available through Lead Center. Review collected by and hosted on G2.com.

CallRail includes top of the industry call tracking for marketing. Their number pools for PPC are one of my favorite features. Review collected by and hosted on G2.com.

CallRail is all-around impressive, but we've encountered certain issues with changing phone service providers that left us working a bit too hard to find the issue. Review collected by and hosted on G2.com.

It swiftly provides data on phone calls, has good organization in regards to the layout, and is applicable for our call qualifying team. It serves its purprose well in the regards that quick, accessible data, that can be utilized both internally and exeternally. Review collected by and hosted on G2.com.

I do wish there were more columns to sort by, but in general its not too problematic. I am not a part of the call qualifying team thus, not need to interact with it as directly. Review collected by and hosted on G2.com.

I have been using CallRail for over 9 years. CallRail consistently innovates by adding new features. One of the latest features gives you an AI transcription of what was said on the call and summarizes same information. CallRail is easy to setup and use. Review collected by and hosted on G2.com.

CallRail uses Twilio phone numbers as their service relies on Twilio. The numbers being offered to you have been used hundreds of times by different companies. As a result, you get a lot of calls not related to you, and dozens of calls by bots per week. Review collected by and hosted on G2.com.

the customer service team is helpful when I have an issue and need help. Review collected by and hosted on G2.com.

That if you want to edit a workflow, you can't edit in the middle of the flow, you have to tart from scratch. Review collected by and hosted on G2.com.