Video Reviews
A great marketing phone lead tracking software
Track and Record Leads for Clients
It's easy to use
1,510 CallRail Reviews
Overall Review Sentiment for CallRail
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We have been using CallRail for our clients for years now and love how easy it is to integrate. It is a must for any client we onboard as it provides such valuable information and allows us to track every single call to a source. For paid ads, if setup correctly you get granular data down to the keyword that brought in the call, which helps really measure the call quality of each campaign. I couldn't imagine running lead gen accounts without it! Review collected by and hosted on G2.com.
There are so many features available and add ons all of which come with an additional cost. It definately can be a bit cost prohibitive to smaller businesses but overall, the cost has been worth it for us Review collected by and hosted on G2.com.
The platform itself works as advertised and is very user friendly. While several call tracking solutions have rebranded, become more complicated, and overall less user friendly, CallRail has done the opposite and is a great solution for any company looking to pull back the curtain on digital call tracking. Review collected by and hosted on G2.com.
Customer Service could be improved immensly. CallRail used to offer white glove service and their customer service representatives were top notch. Over the last few years, their level of services has started to decline as the company has grown and become busier. Review collected by and hosted on G2.com.
As a marketer, it is important to show our clients the metrics for the campaigns we are running. Callrail makes this seamless for us and integrates with our analytics. Review collected by and hosted on G2.com.
I have tried other call tracking companies and have found Callrail to be the best product out there. So I don't have anything that I dislike about it. Review collected by and hosted on G2.com.
The easy usability for my users to change and adjust call flows. Took the workload off of the IT department Review collected by and hosted on G2.com.
The app I feel like could be a little bit better, we have had some quality issues when dialing out with the app. But nothing terrible. Review collected by and hosted on G2.com.
CallRail has helped us identify some minor issues with our customer service over the phone with our clients. It has allowed us to provide positive feedback to our employees in helping them become educated on ow certain calls can be handled more effectively. The implementation was easy to setup and is easy to manage. We have 4 businesses using CallRail today, and we use the product everyday! Review collected by and hosted on G2.com.
We have not really found any issues or downside to using CallRail. Review collected by and hosted on G2.com.
The best feature of Call Rail is the automatically generated transcript of the phone calls we receive. This saves our team so much time by allowing them to skim a call rather than listen to the whole thing. Review collected by and hosted on G2.com.
Sometimes implementing Call Rail to work properly with our PPC efforts can take some troubleshooting. Review collected by and hosted on G2.com.
my experience of call rail in a marketing agency setting has been positive. It has helped the quality of my clients campaigns and made providing them with feedback easier. Review collected by and hosted on G2.com.
there arent obvious downsides but sometimes there are calls that are not recorded and there's no logical reasoning. Review collected by and hosted on G2.com.
