CallRail Reviews & Product Details - Page 6

CallRail is a great tool for businesses to track calls and evaluate calls. All of the continued implementation of AI in its features streamlines all processes to make analysis more efficient. Review collected by and hosted on G2.com.

Some of the AI is still in the early stages. But otherwise a great product that seems to continue to get better. Review collected by and hosted on G2.com.

I frequently use CallRail, and the most valuable thing about CallRail, for me, and my team at Empathy First Media is its ability to integrate with all our current tools seamlessly. This is a great value addition, since it provides simple and easy integrations with our current tools. And the response of efficiency in support service is second to none; every problem will be mitigated easily just by opening a ticket. Very easy to implement. Review collected by and hosted on G2.com.

Having said that, with all the good things associated with CallRail, one area of improvement would be complexity in certain features. For beginners, they might experience a slight learning curve as they move from the basic navigation to looking for more detailed insights and customization features. It would be better if these features could be intuitive enough or just have a more simplified pathway to find their way around. Also difficult to find the numbers just by using search since we have so many of them. Maybe CallRaill could redefine how the search function works so I can find my phone numbers by search instead of clicking on every call pool. Review collected by and hosted on G2.com.

Callrail's ability to route, track and analyze calls has been a major game changer for me. Over the last 15 years I've used many other systems to find order in the chaos. Pulling calls to verify details had been a major time consuming task. I love Callrail's intelligent summaries and the verbatim text conversions from speech. I can now simply read the summary for a quick QA, or search a key word to locate the part of the conversation needing to be refrenced.

The mobile app also makes reciveing calls, making calls, web form submissions, and more, an absolute breeze. Review collected by and hosted on G2.com.

My only complaint is that the app does not allow for the changing of call work flows. I usually just use the website version to make changes, and the pop up confirmation are a bit difficult to find while using a mobile device. Review collected by and hosted on G2.com.

Our agency uses CallRail so that we can properly track our advertising campaign's successes. By utilizing individual tracking numbers on each campaign (print, radio, TV, etc.) We can better track attribution and ROI which allows us to make better decisions based on not only the number of calls we receive. but the QUALITY that we receive. The ability to pull the calls and listen to them also lets us know if our creative is not resonating with clients. Are they confused by something? Is there something we need to adjust to help make the messaging more clear? Our QA team can also tag calls so we can track keywords and other important items that we want to track. I also like the feature where we can filter out calls based on call length which helps filter out SPAM calls. Review collected by and hosted on G2.com.

I can't think of anything I dislike. Sometimes I can get lost with the number of filters and trying to view trends across certain campaigns and not all of them or just one. Review collected by and hosted on G2.com.

The system has a high level of sophistication mixed with a relatively intuitive user intergface. For my business, the ability to track the source of every call, mark leads as valid/invalid, and listen to or read transcriptions from recorded calls is a key part of the process of improving and refining our marketing and sales strategies. I like the I'm able to easily setup and manage the features I need to use with minimal tech support and the reporting functions provide most of the high level data I need to mine. My company uses this system all day, every day. Review collected by and hosted on G2.com.

Contacting a sales person to learn about other features we may want to utilize can be a bit of an arduous process. We have no assigned sales rep, no one checks in with us, or makes sure we're on the best plan for our company. Howeverm anytime I need to call for support my calls and questions are quickly and accurately addressed. Review collected by and hosted on G2.com.

I love the call tracking features in call rail. It is flexible and really easy to use. The reporting integrations to google analytics, google ads, and GMB are great for easy set up. Review collected by and hosted on G2.com.

The call flow could use some work. It is not as modular as I would like. Ideally call rail could also act as a true softphone system as well, allowing users to create extensions and such. Just in general the call flow could use some work.

The app doesn't sort the way I want it to. I want the ability to sort by source name as well as source type. Also their should be a way to distinguish what source type is compared to source name. Review collected by and hosted on G2.com.

The Ease of Use for implementing Call Tracking Numbers, setting up the tracking on your site, and being able to use the analytics dashboard to understand how to optimize the platform is great. My account manager is also very responsive to any questions that I have. Review collected by and hosted on G2.com.

The only problem I experienced was when trying to push the data to a BI tool, because of the way the account structures are set up it pulled all of the information for all of our clients into the dashboard, and filtering out by location made our data very slow. We had to improvise and begin to use BigQuery to parse through the data before sending it to Looker. Having a way to seperate our clients within an Agency account instead of using identifiers in their company names would have been a lot easier. This can be done using Account Center but is much more expensive. Review collected by and hosted on G2.com.

I like that we can track and record calls for our clients. It is also a very valuable reporting tool. Review collected by and hosted on G2.com.

The interface of the platform is not the best designed for users and straight forard. Review collected by and hosted on G2.com.

It's a nice feature. I like how easy it is to use. I like how easy it is to implement with other software like salesforfce. Review collected by and hosted on G2.com.

Callrail feels very clunky at times. It can be very buggy as well with the other integrations. Review collected by and hosted on G2.com.

The knowledge base covers all you need to know to use this tool, from tracking setup to call analysis.

Customer support is very helpful and responds fast.

Easy to integrate with GA4, GTM, Google Ads and other tools.

Easy to implement tracking.

Very easy to use to analyze calls and add notes and value. Review collected by and hosted on G2.com.

This tool tracks calls using tracking numbers forwarding calls to your actual phone number. Some of the tracking numbers may have been recycled from previous users or simply have been used (and later abandoned) by companies in the same/similar industry sector, so you may get people calling for the wrong numbers. In these case you'll need to contact support to replace the specific numbers causing that issue. Review collected by and hosted on G2.com.