CallRail
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4.6 out of 5 stars
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CallRail Reviews & Product Details - Page 5

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CallRail Overview

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What is CallRail?

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.

CallRail Details
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Product Description

CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.

How do you position yourself against your competitors?

CallRail tracks phone calls from online and offline marketing campaigns (such as print ads, radio ads, TV ads, referrals, SEO) and online forms, analyzes which campaigns best convert into customers, and increases phone call conversion rates by recording calls for training to make sales reps more effective - all breaking the limitations of historical PPC tracking! Simply put, CallRail is a cloud based telephony redefining the way companies track, handle, and analyze phone calls.

Seller Details
Seller
CallRail
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@CallRail
6,148 Twitter followers
LinkedIn® Page
www.linkedin.com
314 employees on LinkedIn®
Description

CallRail's AI-powered lead intelligence platform delivers the tools businesses need to market smarter, drive more quality leads, centralize communications, and convert leads to customers. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.

Ryann H.
RH
Overview Provided by:
Ryann Hogan

Recent CallRail Reviews

Yvonne T.
YT
Yvonne T.Small-Business (50 or fewer emp.)
4.5 out of 5
"Helpful"
Easy to use and the reporting is really intuitive
Read more
Paul G.
PG
Paul G.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Beauty of the Product over the Provider."
The Transcripts of all our Calls. Being able to double check all calls with a read through vs relistening to each call over and over. Copy and Past...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"Nice way to track where business is coming from"
Allows for creation of multiple numbers to track different marketing channels. Can easily filter for dates and different sources, which allows us t...
Read more

CallRail Pricing

Exclusive savings on CallRail through G2 Deals

Save 20% on G2's #1 Call Tracking Provider

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Start your free trial through our G2 Deals page. When upgrading to a paid plan, you'll receive 20% off your subscription.

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$40/month
$50/month
20% off
Call Tracking
Starting at $50.00
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Call Tracking + Intelligence
$100.00
Per Month
Call Tracking + Form Tracking
$100.00
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Call Tracking Complete
$150.00
Per Month
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CallRail Media

CallRail Demo - Call Recording, Transcription, & Keywords
You can view individual recordings of your inbound phone calls alongside their transcriptions. Plus, you can receive AI-surfaced keyword highlights from the conversation.
CallRail Demo - Call Log
See your call volume and individual call information in our Call Log.
CallRail Demo - Lead Attribution Report
Easily view which leads are attributed to each channel that drove them to convert.
CallRail Demo - Leads Report
See lead volume and details, including customer journey milestones, with our Leads Report.
CallRail Demo - Call Summaries Timeline
Quickly view AI-powered call summaries within a specified date range to understand how your business' phone conversations were handled daily, weekly, or monthly.
CallRail Demo - Call Summary & Call Sentiment Analysis
With AI-powered call sentiment analysis, you can examine your business' phone conversations to determine whether the interaction was positive, neutral, or negative. You will also receive a summarized version of the phone conversation.
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Video Reviews

Review by Autry W.
CallRail review by Autry W.
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A great marketing phone lead tracking software
Review by Allan Y.
CallRail review by Allan Y.
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Track and Record Leads for Clients
Review by Kristen M.
CallRail review by Kristen M.
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It's easy to use
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1,510 CallRail Reviews

4.6 out of 5
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4.6 out of 5
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CallRail Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CallRailQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Primary/Secondary Education
AP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about CallRail?

Integration with other apps like mulesoft Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Limitation on capturing custom lookup fields in salesforce Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

we were missing out on leads generated from phone calls, which we were able to capture with Callrail Review collected by and hosted on G2.com.

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SW
Marketing Director
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

I have used it for months across different clients and it has been great. Easy set up, easy to use. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

The reporting is not as robust as useful. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

It is providing clear tracking of marketing objectives and pushing that information into our advertising platforms Review collected by and hosted on G2.com.

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Lara W.
LW
Consortia Consultant
Small-Business(50 or fewer emp.)
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Incentivized Review
What do you like best about CallRail?

Overall the data is great and gives us what we need, however it is a bit confusing to navigate Review collected by and hosted on G2.com.

What do you dislike about CallRail?

The system can be a bit confusing to navigate Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

We are using it to monitor marketing efforts and responses from those efforts. Review collected by and hosted on G2.com.

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sam d.
SD
Owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

I've never had issues with the service. It just works seamlessly and I never have to think about it Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Nothing I dislike. I've never had to contact them for support. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

I use CallRail as my business line. It is very convenient. Review collected by and hosted on G2.com.

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Sean S. B.
SB
Vice President + Director
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

CallRail provides SOME insight in terms of recording the calls, both the audio and the fact that a call was placed to a specific number (forwarded by CallRail to our main number). Review collected by and hosted on G2.com.

What do you dislike about CallRail?

It is not necessarily beneficial for a small business that does not receive a relatively high number of phone calls, i.e., a small business where no receptionist (virtual or otherwise) is necessary, as employees with other job functions also answer the phone. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Attribution. Review collected by and hosted on G2.com.

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JK
Digital Marketing Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about CallRail?

Very user-friendly. HOwever, when have gotten stuck on a couple of things the chat support is right there. They have helped me resolve a few issues within minutes. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

The only thing I can think of is that it's a little difficult to estimate how many minutes we are going to use. We use call rail for our HVAC clients and businesses. There fore we can have a slow week and if a storm or a heat wave hits and the phones really get ringing. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

We can now determine where each one of our leads is coming from. We have various campaigns on Google, Microsoft Ads, etc. This helps us to allocate budget to the campaigns that are performing the best. Review collected by and hosted on G2.com.

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Verified User in Construction
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

It's so user friendly. It tracks and automates without having to have extensive background in tech. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Wish I could setup an auto text to send to multiple numbers at once. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

It allows me to reach out to multiple leads and I love that it allows me to transcript calls so I'm able to go back and listen to our calls anytime I need to. Review collected by and hosted on G2.com.

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Manthan P.
MP
Digital Marketing Executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

Call Tracking, Call Attribution, Auto Reports, Zapier Integration, Lead Center, Sms ability Review collected by and hosted on G2.com.

What do you dislike about CallRail?

I can't send emails automatically to the leads without Integration and sometimes the app causes issues Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Accurate Tracking, Lead Attribution, Customer Support Review collected by and hosted on G2.com.

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Kevin T.
KT
Director of Business Development
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

Call attribution, easy to use, integrates with HubSpot and all my other tools easily. Creating new numbers is super simple. Customer support is great. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

There's often an issue where I see a notification that I need to add more numbers to our number pool. It seems like no matter how many I add, this notification persists. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Call tracking and telling me which marketing campaigns are driving the most calls. Review collected by and hosted on G2.com.

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Juan C.
JC
Paralegal Office Mananger
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

being able listen to calls to find any errors or miscommunications and train employees better on how to speak to the clients! Customer support is awesome when it comes to questions. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

I wish it was able to integrate with our other call service. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Being able to listen to all calls and use that as training manual for future employees Review collected by and hosted on G2.com.

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