Video Reviews
A great marketing phone lead tracking software
Track and Record Leads for Clients
It's easy to use
1,510 CallRail Reviews
Overall Review Sentiment for CallRail
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CallRail is user-friendly and straightforward. They even schedule a tutorial meeting to help with the start-up! Should any issues arise, their customer service is exceptionally accessible and responsive. Our account representative is also incredibly helpful, guiding us on how to prioritize our accounts and maximize CallRail's benefits. Review collected by and hosted on G2.com.
We are a marketing firm and CallRail can be expensive, especially for our smaller clients needing advanced features. Review collected by and hosted on G2.com.
We can listen to our calls, track calls, sort them by tags, and receive stats to assist with marketing targets - all of which is an asset to the firms marketing tracking Review collected by and hosted on G2.com.
I would like if emails were sent regarding missed calls and callbacks. If this is a feature, it's been difficult to activate Review collected by and hosted on G2.com.
It allowed me to track more closeley calls from our webpage, and perform call attribution. Review collected by and hosted on G2.com.
The UTMs go to one field, instead to the various fields that I created for them. Review collected by and hosted on G2.com.
CallRail has been a game changer when it comes to tracking calls and viewing the analytics for these calls. Review collected by and hosted on G2.com.
I can't say that there is anything that we have found with CallRail that we haven't liked. Review collected by and hosted on G2.com.
The user interface is very intuitive and easy to use. Review collected by and hosted on G2.com.
Our outbound calls are not recorded because we use a separate call platform for our call center. It would be helpful if they had an integration to record those calls. Review collected by and hosted on G2.com.
Love the AI features summarizing what happens during calls, sentiment analysis, etc. Review collected by and hosted on G2.com.
Would like to have more ability to help with cleaning up old/obsolete numbers and making sure numbers are not duplicate of something already circulated. Review collected by and hosted on G2.com.
The customer service and support is excellent. The dashboard is easy to use and understand. Review collected by and hosted on G2.com.
I was a little afraid to have the billing based on the number of call minutes since it could go over the plan allowance. Review collected by and hosted on G2.com.
CallRail is an excellent platform for gaining insights to call behaviors and interactions within our marketing strategies. It is easy to use, easy to implement, and we use it frequently in our reporting. Integrating it into our workflow is seamless and we recommend it to virtually every client that values call-type interactions. Review collected by and hosted on G2.com.
Truthfully, I don't really have any particulr complaints about CallRail and I find it quite thoroughly good! Review collected by and hosted on G2.com.
