CallRail
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4.6 out of 5 stars
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CallRail Reviews & Product Details - Page 14

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CallRail Overview

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What is CallRail?

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.

CallRail Details
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Product Description

CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.

How do you position yourself against your competitors?

CallRail tracks phone calls from online and offline marketing campaigns (such as print ads, radio ads, TV ads, referrals, SEO) and online forms, analyzes which campaigns best convert into customers, and increases phone call conversion rates by recording calls for training to make sales reps more effective - all breaking the limitations of historical PPC tracking! Simply put, CallRail is a cloud based telephony redefining the way companies track, handle, and analyze phone calls.

Seller Details
Seller
CallRail
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@CallRail
6,148 Twitter followers
LinkedIn® Page
www.linkedin.com
314 employees on LinkedIn®
Description

CallRail's AI-powered lead intelligence platform delivers the tools businesses need to market smarter, drive more quality leads, centralize communications, and convert leads to customers. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.

Ryann H.
RH
Overview Provided by:
Ryann Hogan

Recent CallRail Reviews

Yvonne T.
YT
Yvonne T.Small-Business (50 or fewer emp.)
4.5 out of 5
"Helpful"
Easy to use and the reporting is really intuitive
Read more
Paul G.
PG
Paul G.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Beauty of the Product over the Provider."
The Transcripts of all our Calls. Being able to double check all calls with a read through vs relistening to each call over and over. Copy and Past...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"Nice way to track where business is coming from"
Allows for creation of multiple numbers to track different marketing channels. Can easily filter for dates and different sources, which allows us t...
Read more

CallRail Pricing

Exclusive savings on CallRail through G2 Deals

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Call Tracking
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Call Tracking + Intelligence
$100.00
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Call Tracking + Form Tracking
$100.00
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Call Tracking Complete
$150.00
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CallRail Media

CallRail Demo - Call Recording, Transcription, & Keywords
You can view individual recordings of your inbound phone calls alongside their transcriptions. Plus, you can receive AI-surfaced keyword highlights from the conversation.
CallRail Demo - Call Log
See your call volume and individual call information in our Call Log.
CallRail Demo - Lead Attribution Report
Easily view which leads are attributed to each channel that drove them to convert.
CallRail Demo - Leads Report
See lead volume and details, including customer journey milestones, with our Leads Report.
CallRail Demo - Call Summaries Timeline
Quickly view AI-powered call summaries within a specified date range to understand how your business' phone conversations were handled daily, weekly, or monthly.
CallRail Demo - Call Summary & Call Sentiment Analysis
With AI-powered call sentiment analysis, you can examine your business' phone conversations to determine whether the interaction was positive, neutral, or negative. You will also receive a summarized version of the phone conversation.
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Video Reviews

Review by Autry W.
CallRail review by Autry W.
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A great marketing phone lead tracking software
Review by Allan Y.
CallRail review by Allan Y.
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Track and Record Leads for Clients
Review by Kristen M.
CallRail review by Kristen M.
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It's easy to use
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1,510 CallRail Reviews

4.6 out of 5
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4.6 out of 5
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CallRail Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CallRailQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Building Materials
AB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

detailed reporting and segmenting for easy acess to helpful data. Integration with Google Ads has been easy and useful for our reporting purposes. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Integration with Bing is a little more difficult than Google. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

We are able to track calls per tactic by using pools and number swapping so that way our data is organized. We are able to see amount of qualified calls instead of just call count in the Google Ads UI Review collected by and hosted on G2.com.

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Krysten S.
KS
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

I love that CallRail is organized and super user-friendly. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Nothing! It's easy to use and there are so many ways to filter information! Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

CallRail is helping us determine lead attribution for each of our clients. Review collected by and hosted on G2.com.

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Sam S.
SS
Demand Marketing Manager
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

Ability to listen and transcribe calls, and tag for future reference and analytics measurement. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Haven't explored integrations, but could help us be more effective. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Marketing analytics on sales calls and recording support calls Review collected by and hosted on G2.com.

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TJ
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

Ease of use and intuitive self-service platform. Reasonable fees and no long term commitments. Easy integration into popular website platforms, such as WordPress. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Inability to track attribution based upon overlay chat widgets that are becoming mainstream communication tools for websites. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Understanding lead attribution for both digital and traditional forms of advertising. In addition, having a centralized place where you can audit leads improve data accuracy when trying to work alongisde customer service and sales departments. Review collected by and hosted on G2.com.

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Verified User in Legal Services
UL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CallRail?

The analytics are great. Call records with AI to identify actual leads works pretty well. Decent call tracking and metrics. However, the downsides and lack of support were overwhelming. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

For about 10 days I have been getting high levels of abandoned calls. CallRail support is somewhere between nonresponsive to absolutely not helpful. Through trial and error, I was able to figure out that some of the dynamically placed number rings three times and then disconnect. It's not the callers disconnecting. So I am losing potential new client calls because of call rail. I spent another week after identifying the issue trying to get help. The lack of support is absolutely atrocious. So here I am, canceling my account and leaving a candid review. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

It was supposed to help me track where the leads are coming in from - which it does well - however it also lead to calls not coming to us which is unacceptable. I can live with problems is support is responsive. CallRail has not been, at all. Review collected by and hosted on G2.com.

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Response from Brianna Weaver of CallRail
Editedit

Thank you for taking the time to provide us with this feedback. I’m sorry you’ve been experiencing increased levels of abandoned calls. I confirmed with our support team that they are actively working with you on a solution and have been able to conduct test calls that connected successfully. We always recommend best practices (linked below) to minimize abandoned and spam calls. Please feel free to contact reviews@callrail.com if you need further assistance.

See how CallRail improved
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Verified User in Marketing and Advertising
IM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

More information has been displayed and no need to check from tab to tabs Review collected by and hosted on G2.com.

What do you dislike about CallRail?

The update. The cons in this new update has been bit difficult to access. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

As what I have said earlier, the pros of the update is it has been showing more info from the office and main tracking. You don't have to look from tab to tabs, it's all in one page Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

I love being able to easily access insight into paid calls Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Using website pools can confuse customers Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

When I do lead scoring for one of my clients, I cross reference their CRM with CallRail. Sometimes the caller is not always the customer, they often call for another family member. Being able to read and search transcripts allows me to easily cross reference closed won leads. Review collected by and hosted on G2.com.

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CN
Marketing Operations Manager
Media Production
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

I love how easy it is to setup or change a workflow to make sure your call get to the right people. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

I wish there was a mobile management app. Sometimes when I'm out issues may come up and your fill-in might not be able to fix the issues. If I'm not near a computer, it's hard to fix in a mobile browser. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Callrail helps us manage call-in leads from our website and routes them appropriately. Review collected by and hosted on G2.com.

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Tatyana B.
TB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about CallRail?

Setup in 15 Minutes. No bullshit. Easy. Fast. Works. Great features. Ease of integration. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

There could be some improvement to the help docs area (marginal improvement to not link out to external 3rd party help docs with Google.) Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Tracking incoming calls for all sources (accurately) Review collected by and hosted on G2.com.

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Dan H.
DH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallRail?

I manage about 50 clients for my marketing agency. Callrail makes my company look like experts to our clients and gives us powerful and insighful data to share. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

I cannot think of anything right now. The product is great and service is awesome. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Helps us attribute calls our clients are receiving to website marketing and other efforts we are making. Helps us prove the ROI of the campaigns we run. Review collected by and hosted on G2.com.

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