CallRail Reviews & Product Details - Page 12

CallRail is great for keeping track of where your calls come from, which helps a lot if you're trying to figure out how well your ads are working. It works really well with Google Ads, so you can see which ads are making people call you. The best part is how it uses AI – it's like having a smart assistant that helps you understand your customers better. Plus, it's easy to keep everything organized in CallRail, which makes looking at your call data less of a headache. Review collected by and hosted on G2.com.

The cost might be a bit much for smaller businesses Review collected by and hosted on G2.com.

I like how quickly I can create reports and schedule them to send to my clients. It's also extremely easy to navigate the site and teach it to new team members. Review collected by and hosted on G2.com.

The tagging system can be wrong or confusing. Review collected by and hosted on G2.com.

We switched to Call Rail from a different service provider. Call rail is simple for small businesses and can be scaled for larger organizations. It's easy to navigate and provides a ton of data to tie calls back to a source. You can also set up several different tools to monitor call quality, topics, etc. Review collected by and hosted on G2.com.

The only difference / gap in coverage with call rail was the lack of "whisper" technology. Due to how the dynamic rotation works, you cannot configure a call identifier at the beginner. The solution is there post-call emails which serve the same purpose and solve the issue. Review collected by and hosted on G2.com.

I love the reports and metrics you can get with Callrail that are beyond just calls. It's like an easy to use verson of Google Analytics. Review collected by and hosted on G2.com.

The reporting could use some more filter features and easier to use interface. Review collected by and hosted on G2.com.

I love being able to record and listen to calls. Review collected by and hosted on G2.com.

It has a bad UX and is a pain to navigate. Review collected by and hosted on G2.com.

How easy it is to use and how much information it provides. Review collected by and hosted on G2.com.

I wish you could download all activity in a spreadsheet and not have to go into each individual call to see the activity detail. Review collected by and hosted on G2.com.

We use CallRail on the daily and love it! I appreciate being able to listen to client calls and detect where we can strengthen our efforts throughout the marketing funnel. Review collected by and hosted on G2.com.

My least favorite thing about CallRail is the first touch attribution carried over time. I would appreciate being able to turn this on/off or tell what first touch was (organic, paid, etc.), while also being able to determine how each call (individually) was made. Review collected by and hosted on G2.com.

My company has been using CallRail since we initially launched in 2018 and needed call tracking for Google Ads conversions. Since then I have been using them to track all our visitors and multiple other offline and referrals online to specifically know what is working or not Review collected by and hosted on G2.com.

I am not sure if I see the value in Intelligence Transcribe yet. Review collected by and hosted on G2.com.

How it integrates with most tools and have webhooks to connect to those that isn't there Review collected by and hosted on G2.com.

Has a bit of a learning curve in learning the tool Review collected by and hosted on G2.com.

The customer service is the best, our rep is always available for us Review collected by and hosted on G2.com.

They don't do the work for me and I actually have to work Review collected by and hosted on G2.com.