CallRail Reviews & Product Details - Page 11

I like how intuitive it is, and how many other apps I use that it integrates with. Review collected by and hosted on G2.com.

It is a little pricey, but if your business relies on phone communication, I think it is well worth it. Review collected by and hosted on G2.com.

Our team uses callrail to verify and track important leads that we may have missed. Our clients love that we have the ability to look back and help them recover any missed leads. Review collected by and hosted on G2.com.

When moving about and creating multiple accounts, the user interface is not good. Review collected by and hosted on G2.com.

Call Rail helps us in two ways--first, in giving multiple phone numbers to identify where a potential customer found us. Secondly, routing is excellent ensuring the right party makes the connection. Review collected by and hosted on G2.com.

I would like if group texting was a viable option. Review collected by and hosted on G2.com.

Form and call attribution are my favorite features. It makes it so easy to talk about ROI with customers. Review collected by and hosted on G2.com.

I wish it was possible to set up notifications for events- like if a particular account is experiencing low call volume. Review collected by and hosted on G2.com.

As a home services business having a complete record of customer communications is critical. Callrail makes it easy to listen to or review past communications on the computer. It's got the ability to score calls as "Qualified" or "Unqualified" with surprising accuracy which helps when trying to track conversion rates from different sources. Review collected by and hosted on G2.com.

There are a few nitpicky things that are a little funky.

1. 2 separate mobile apps with DIFFERENT functionality and capabilities. This is annoying. Lead Center handles all live calls through internet based calling, shows transcripts, can text back and forth and can see some of the customer history of interactions but CANNOT score calls, tag calls, or even listen to previous calls. The other Callrail app can make calls only by calling your phone and then merging the calls, handle texts, play recordings, score and tag calls, but CANNOT see any customer interaction history, transcripts, or handle live phone calls. BOTH apps are a little buggy. The main Callrail app won't refresh the call activity feed unless you quit and restart the app. Annoying to do 10 times a day. The Lead Center app is slow and doesn't always refresh automatically either, especially with text messaging. NEITHER app can handle videos.

2. It's definitely doable somehow but it's annoying that it's not SUPER EASY to create a report showing conversion rates for specific agents. It requires them inputting specific tags etc and then creating a report based on that. Review collected by and hosted on G2.com.

DNI swap insertion is super beneficial for lead attribution. Review collected by and hosted on G2.com.

Reporting can be a little limited. Some of the API connections for 3rd party reporting platforms don't always function the best. They work for the most part, but tend to have limited metrics. Review collected by and hosted on G2.com.

The system is relatively easy to setup and creation of tracking numbers in straight forward. Like most tech companies they are adding features and you can spend quite a bit of time tracking every new thing. Review collected by and hosted on G2.com.

The core feature is call tracking but apparently the system does not work properly and so when I call my tracking numbers from my cell, I sit by the office phone and some of the time it rings, some of the time it does not. I pay good money for advertsing the Call Rail has cost me thousands! There is some talk about it in the Call Rail community but they moderate that and take down most negative feedback. Others have expressed the same issues in Facebook groups. Review collected by and hosted on G2.com.

I like that the platform works like you think it would work so I don't need a tutorial for every step but one tutorial was effective enough. The customer support team has also been responsive with questions. Review collected by and hosted on G2.com.

It's not easy to figure out what each of the separate subscriptions means or includes. I don't use it super often but it has been helpful navigating prospects. Review collected by and hosted on G2.com.

Being able to listen to calls in real time and speak to agent without customer hearing helps a ton. Review collected by and hosted on G2.com.

somtimes its a bit slow to load when looking at call logs Review collected by and hosted on G2.com.

I like the ability to obtain marketing attribution for leads and to be able to search specific call details when needed Review collected by and hosted on G2.com.

Lack of seamless integration with Salesforce in a way that's helpful (i.e., syncing marketing attribution without needing to create a lead) Review collected by and hosted on G2.com.