Video Reviews
A great marketing phone lead tracking software
Track and Record Leads for Clients
It's easy to use
1,510 CallRail Reviews
Overall Review Sentiment for CallRail
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Call tracking is always on point with great features and easy to use interface I love the platform. customer support is always extremely helpful in any instance that I've ever had to reach out to them Review collected by and hosted on G2.com.
There's only been a couple of times that I've had issues with the platform but customer service is always been super helpful and very responsive Review collected by and hosted on G2.com.
That it shows which campaigns calls are coming from and which source. Review collected by and hosted on G2.com.
Not super user friendly, I found it difficult at times to find what I am looking for. Review collected by and hosted on G2.com.
Makes the tracking for all digital marketing (SEO, PPC, Social, etc) consolidated and organized. To me it's the best platform for simplified tracking analytics. Ease of integration and implementation is pretty straightforward and simple to set up. The frequency of use is high among our clients which allows them to mark their leads as good or bad and their customer support has been very helpful in the past. Review collected by and hosted on G2.com.
There is a small learning curve and can be somewhat confusing to navigate through their settings and other features towards the beginning when you first start using it. Review collected by and hosted on G2.com.
We use it everyday for our TV and Radio ads, so it's the easiest way to get calls from our clients. they have a good customer support, respond fast and according to our issues. Easy to implement and to integrate with our SF platform. Review collected by and hosted on G2.com.
Maybe they can improve in their platform, can be more friendly-use and have more features. Review collected by and hosted on G2.com.
The ability to transcribe the calls so I don't have to listen to everyone but can easily ready and see if the lead was qualified. Review collected by and hosted on G2.com.
I think the reporting can be a bit more detailed and be able to export graphs or a whole report. Review collected by and hosted on G2.com.
I am able to review calls my employee takes and help them learn on moments they struggled with. Review collected by and hosted on G2.com.
Sometimes it will show there was a call, but there is no recording I can listen to. Review collected by and hosted on G2.com.
I like the amount of data callrail gives us as well as the intergrations with multiple platform like Google ads. Its also easy to get clients to use it and leave feedback on the calls. My business would not be where it is without it. Customer support is always helpful and fast to respond as well. Ive been using it for 3 years now and will continue to do so Review collected by and hosted on G2.com.
Alot of the extra features are a bit pricey and it can add up, but the cost is worth it for what you get back in terms of data Review collected by and hosted on G2.com.
I like the variety of pre-set charts, ability to see caller location, call time, when a call is toll-free. I haven't seen a call tool that as easy to use with such comprehensible data. This makes it easy to report Callrail findings to clients. Review collected by and hosted on G2.com.
Doesn't seem like you are able to create your own charts , if need be. Review collected by and hosted on G2.com.
It's really easy to pull data on our client's call traffic for analysis. This is crucial when working for a digital marketing firm. I find that data is accurate and tracking is easy to set-up. Thank you! Review collected by and hosted on G2.com.
I can't think of anything I dislike. The platform does what it advertises! Review collected by and hosted on G2.com.
