I love the ability to create a different phone number for each marketing channel to easily track the efforts of my advertising. The ability to listen in on conversations made to those numbers helps bring insights into improving marketing and customer service. Review collected by and hosted on G2.com.
There aren't too many downsides. I wish there was an app, if there is, I'm unaware. Being able to easily call out from the respective numbers would be a benefit. Onboarding and learning curves can fumble those who aren't tech savvy. Review collected by and hosted on G2.com.
Video Reviews
A great marketing phone lead tracking software
Track and Record Leads for Clients
It's easy to use
1,509 out of 1,510 Total Reviews for CallRail
Overall Review Sentiment for CallRail
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The Transcripts of all our Calls. Being able to double check all calls with a read through vs relistening to each call over and over. Copy and Pasting exactly what the customer says from the transcript over to our dispatch app so our Field Tech know in advance exactly what the customer is asking for is a fantastic feature. Review collected by and hosted on G2.com.
Customer support leaves much to be desired. Callrails ability to help you via chat is great but over the phone is like pulling teeth. The only problem with the Chat is you have to leave your account and access it most times from call rails website home page then you have to copy and past your account info from lead center. Review collected by and hosted on G2.com.
I've been using CallRail extensively across five different companies, managing around 50 tracking numbers for ads, print collateral, car wraps, and our website.
The AI features are impressive, making it easy to analyze calls, automate insights, and optimize performance. Integrations and notifications are seamless, ensuring I never miss important data.
The call summaries are a game-changer, allowing me to quickly assess call quality. By reviewing these insights, I’ve been able to refine our call center SOPs, ultimately saving jobs and improving customer interactions. CallRail is an essential tool for any business serious about tracking and optimizing their inbound calls. Review collected by and hosted on G2.com.
UX/UI I think can be a better bit better. Buts its pretty easy to use/ 8/10 Review collected by and hosted on G2.com.
What is most helpful about CallRail is the organization that it helps bring to inbound calls. Our company has recently started utilizing tags, and plans to continue to use them with the new Conversation Intelligence feature. This feature provides a transcript of the voicemail (helpful specifically for my role) and also gives an indication on how positive or negative the message is. I also like the HubSpot & CallRail Integration, as it does help take care of a few manual steps. Lastly, our customer support account manager Amber is kind and responsive. Review collected by and hosted on G2.com.
The downside of CallRail is that it's not overly user-friendly. I mean that in the sense that there is a lot of features on CallRail, but it's organized in a way that you need to know where to find what you're looking for, and it's harder to find otherwise. Also I hope that the CallRail & HubSpot integration continues to improve. Review collected by and hosted on G2.com.
CallRail has the best user experience of any other call-tracking platform that I have used. Everything is seamless and easy to find. Their support is next level as well! Implementing the platform was so easy for many clients I have worked on! Being able to jump in daily and listen to calls or check in on reports has been great. The integrations are easy to setup and they have many to choose from. Review collected by and hosted on G2.com.
The notifications are a bit lacking. I would love to have more customizable notification to send to people they apply to. Review collected by and hosted on G2.com.
CallRail has been a game changer and lifesaver for us. It has helped to identify several issues with our intake (forms and calls). Being able to transcribe calls and search is a great feature. It helps us with marketing attribution for our direct mail campaigns and with training salespeople on what to say and not say. It was super fast and easy to set up, creating new numbers is easy. I like that it alerts you to when numbers are cycling too quickly. I had no idea CallRail would prove to be such a valuable tool for us, and I use it almost daily. Review collected by and hosted on G2.com.
We tried the Convert Assist, and I think it's a great tool. However, it has to be viewed on an individual basis, and we don't give everyone access to CallRail. Doing some sort of bulk search could also be helpful. I think we need to integrate it with Salesforce as a next step in order to really take advantage of some of the functionality. Review collected by and hosted on G2.com.
i like the feature of having callrail transcribe calls for us. customer support is also very easy to get a hold of anytime we need help with small or big concerns. we use it every single day and our business heavily relies on it. it's super easy to setup and get going. there is also an api if you need to integrate with other apps like email etc. Review collected by and hosted on G2.com.
wish they had sip phone options so we can answer calls on a hardware phone instead of cell phones Review collected by and hosted on G2.com.
The core function to housing data on call attached to digital and organic marketing campaigns is great for our clients. Review collected by and hosted on G2.com.
I think in terms of what it does is valuable but how they get there seems to need work. As a leader in the product space I find that their product is kind of a mess. The management of each client is certainly not intuitive, and to cancel is nearly impossible. Review collected by and hosted on G2.com.
There are too many things to like- I could fill a page. Here are my bset: Tagging calls for sentiment and lead quality; Easy number generation and implementation; Transcription accuracy; Ease of setting up ad extensions with G4 integration. Review collected by and hosted on G2.com.
Occasional latency that is extremely annoying. Review collected by and hosted on G2.com.
Very easy to implement and integrate into your web properties and digital advertising. I've used this frequently on client campaigns for tracking call performance. Review collected by and hosted on G2.com.
In my experience, there are little to no downsides to using this solution for call tracking. Review collected by and hosted on G2.com.
I like the interface, it's much easier to use than Call Tracking Metrics, and much more user friendly. Also less expensive and more transparent than other companies. Review collected by and hosted on G2.com.
I legitamately can't think of any downsides to Call Rail. Review collected by and hosted on G2.com.
