CallMiner Eureka Reviews & Product Details - Page 8

CallMiner is very flexible and can be used in a variety of ways. However, learning how to make the most of it takes a lot of time and you will need a dedicated person to optimize your use. Review collected by and hosted on G2.com.

The transcription doesn't sort our mumbled words or unqiue accents as well as I would like. Review collected by and hosted on G2.com.

I love the reporting, the visuals, and it is a very user friendly system with a great team of contacts to help you along the way!! Review collected by and hosted on G2.com.

Updating the hierarchy is time consuming but needed. I also think there could be a better way to pull reporting other than explorer. I want to be able to quickly export all data by line of business and agent instead of just one or the other. Review collected by and hosted on G2.com.

I like the fact that there's a tool that can score a chat/call/email for my consultants that I can then utilize during my 1:1 coaching sessions with each member of my team. Review collected by and hosted on G2.com.

I wish that the tool allowed the consultant to see their specific chat interactions, without relying on me to review the transcript on my side and sharing my screen. Review collected by and hosted on G2.com.

Extremely flexible/customizable to fit any use case you can throw at it, If it happens on the call, CallMiner can identify and measure it. Review collected by and hosted on G2.com.

Every Analyze user has their own metadata display settings and personal dashboard and there's no way to govern those settings from a higher level. So setting up identical views and display settings for a group of users is extremely cumbersome. Review collected by and hosted on G2.com.

The CallMiner team is very friendly, helpful and easy to get a hold of. The team has a good sense of direction and they try their best to accommodate our requests. Review collected by and hosted on G2.com.

I would like it if the team was able to provide us updates on our ideas/requests more often to ensure that no idea/initiative is forgotten. Review collected by and hosted on G2.com.

I like the many different functions that come with call miner. There are a variety of different ways the software can be used and it also allows you to combine your categories to create a scorecard. Review collected by and hosted on G2.com.

Call miner does have things it could improve upon. sometime the words get mis transcribed which causes certain categories to not populate. An agent could have done everything right but they can get hit due to something out of their control. Review collected by and hosted on G2.com.

The ability to quickly skim the contents of a call to look for key components. The ability to grade a call within CallMiner and share results with Agents & Leads. Review collected by and hosted on G2.com.

The inability to bookmark a search/category is so frustrating; I have to go through the motions every time. The auto-log out feature after 30 minutes is too short. The program is not user friendly without sufficient training. Review collected by and hosted on G2.com.

Left pane loads quickly and is a great pulse check into business performance. Backend API allows you to bring data in house and build your own dashboards and visualizations. Review collected by and hosted on G2.com.

Mass amounts of volume can give it trouble. This has improved over the years, though. Transcription accuracy can also be improved. Review collected by and hosted on G2.com.

Easily able to review our companys calls. Easy to navigate as well Review collected by and hosted on G2.com.

Sometimes loads a little slow when a lot of data is being computed. Review collected by and hosted on G2.com.

Easy to use for management, analysts, and call center agents alike which helps to keep everyone aligned and aware of trends and performance Review collected by and hosted on G2.com.

Timing out when you have multiple tabs open can be frustrating

Having multiple Search tabs open can also cause the system to load the wrong data Review collected by and hosted on G2.com.