CallMiner Eureka Reviews & Product Details - Page 6

Data, insights, expanding capabilities. They are innovators and it'll help us provide a better customer experience. Review collected by and hosted on G2.com.

More a dislike about my own lack of education around effectively using call miner Review collected by and hosted on G2.com.

This tool allows us to generate valuable insights of our business, highlighting knowledge or process gaps along with in the moment feedback on how we can manage our operations and we the required development needs are Review collected by and hosted on G2.com.

We love the platform but we don't think that you should have to pay more for an increased level of accuracy. We feel that this should be part of the basic package Review collected by and hosted on G2.com.

The ability to extract insights from conversations to be able to identify trends and improve strategies Review collected by and hosted on G2.com.

Accuracy levels can improve to avoid the necessity of so many aliases Review collected by and hosted on G2.com.

Too many to list, but automated quality monitoring and gaining insights not possible without CM Review collected by and hosted on G2.com.

No dislike but dashboards aren't the best Review collected by and hosted on G2.com.

The ability to find and trend topics and send coaching insights. API Review collected by and hosted on G2.com.

No specifics. I would like more information on specifics offered in solution's packages Review collected by and hosted on G2.com.

Sorting calls by criteria instead of having to do so manually. Review collected by and hosted on G2.com.

Althe disconnect between coach and analyze, particularly how you can open the transcript of a call in coach-find. And "begin evaluation" and do so in that call. but the same call in analyze doesnt have the evaluation option. Review collected by and hosted on G2.com.

In comparison to some other similar solutions I think CM is very flexible and can get down to granular levels for the insight I am looking for, the features are getting better all the time though at times the little things get overlooked that could make life alot easier Review collected by and hosted on G2.com.

Some of the parts on exports are very labour intensive to find if you have lots of categories, subscription changed are long winded when changing components etc scorecards in a analyze could also be improved Review collected by and hosted on G2.com.

It gives us insights we've never had before and visibility of calls that we can't get to without looking through every call Review collected by and hosted on G2.com.

Transcription isn't always perfect and so accuracy can sometimes be an issue Review collected by and hosted on G2.com.

As I continue to evaluate the market, I consistently come back to CallMiner as a leader in the space. The products seem to work well with each other and provide real value. Review collected by and hosted on G2.com.

I am yet to find something that I do not like about the product suite. Review collected by and hosted on G2.com.

Provides great insights, CallMiner is always looking to improve its products and really takes feedback seriously. CallMiner support is attentive and always available to help. Review collected by and hosted on G2.com.

Not much; I think the innovations answer updates are always well thought out. Review collected by and hosted on G2.com.