Best Software for 2025 is now live!
View the Winners
CallMiner Eureka
Editedit
Play Video
CallMiner Eureka
By CallMiner
Show rating breakdown
4.5 out of 5 stars
See all 209 CallMiner Eureka reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by CallMiner Eureka.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Schedule a Demo Right Now
Optimized for quick response

CallMiner Eureka Reviews & Product Details - Page 5

Editadmin

CallMiner Eureka Overview

Editedit
What is CallMiner Eureka?

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). By combining deep domain expertise with cutting edge artificial intelligence (AI) technology and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, empowering organizations to unlock the value of the contact center and improve CX enterprise-wide. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. Automated scoring, emotion metrics, AI-driven topic discovery and more compels action and improvement within the contact center and beyond. Qualitative data from your contact center is a vast resource for understanding your most impactful bottom-line issues. The challenge is converting vast volumes of audio and text-based data into actionable insight. CallMiner’s conversation intelligence platform accomplishes this by: • Collecting structured and unstructured data from 100% of customer interactions • Using AI and ML to uncover insights, such as customer sentiment or satisfaction • Using deep intelligence to encourage action with data-driven confidence CallMiner’s product suite spans post-interaction and real-time analytics. CallMiner also delivers a robust Solutions Catalogue, with pre-built analytics content that maximizes the ability to automatically mine critical insights of a particular business use case while minimizing the time, effort, and cost to uncover insights. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

CallMiner Eureka Details
Product Website
Discussions
CallMiner Eureka Community
Languages Supported
Arabic, German, English, French, Hebrew, Hindi, Italian, Japanese, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified)
Show LessShow More
Product Description

CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.

How do you position yourself against your competitors?

With deep industry experience and billions of hours of conversations mined, CallMiner delivers exceptional value to customers through highly effective analytics solutions. Using AI-powered solutions and hands-on customer success guidance, CallMiner helps businesses move from siloed information gathering to deep understanding and powerful action in the contact center and enterprise-wide. CallMiner is at the forefront of innovation, empowering organizations to drive transformational business change across a wide range of functions.

The CallMiner platform is regularly recognized as an industry-leading solution. CallMiner was named Automation Solution of the Year at the CCW Excellence Awards in 2021 and 2023, as well as runner up for Workforce Innovation of the Year in 2022. CallMiner is regularly named a leader in Speech Analytics, based on customer reviews on G2, including for 10 consecutive quarters. CallMiner was also recognized by The Boston Globe as a Top Place to Work in Massachusetts in 2021 and 2022.

Seller Details
Seller
CallMiner
Company Website
Year Founded
2002
HQ Location
Waltham, MA
Twitter
@CallMiner
3,249 Twitter followers
LinkedIn® Page
www.linkedin.com
288 employees on LinkedIn®
Description

CallMiner is the global leader in conversation intelligence to drive better customer experience, operational efficiency and business improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

PB
Overview Provided by:
Paul Beaudoin

Recent CallMiner Eureka Reviews

NA
Nikka Marie A.Enterprise (> 1000 emp.)
5.0 out of 5
"Callminer is a powerful speech analytics tool."
I've been using CallMiner for 5 or more years now, and I’m extremely impressed with its ability to analyze customer interactions. The CallMiner too...
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Callminer is a must have"
Usability, creativity, value, and insightfulness.
Read more
DD
Dari D.Mid-Market (51-1000 emp.)
5.0 out of 5
"CallMiner Eureka has given us access to data we never had before!"
CallMiner Eureka provides us with valuable and actionable insights around Agent and Customer opportunities. There is an abundance of data available...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

CallMiner Eureka Media

CallMiner Eureka Demo - New User Interface
We've updated and modernized our UI, making it more visually appealing
CallMiner Eureka Demo - New User Interface
We've updated and modernized our UI, making it more visually appealing
CallMiner Eureka Demo - Solution Catalogue and Pass
Unlock the full catalogue and discover, activate & combine solutions
CallMiner Eureka Demo - Solution Setup Accelerator: Step One
A 3-step process makes it easy! Step One: Define the Scores you want to Measure
CallMiner Eureka Demo - Solution Setup Accelerator: Step Two
A 3-step process makes it easy! Step Two: Choose your Display Settings
CallMiner Eureka Demo - Solution Setup Accelerator: Step Three
A 3-step process makes it easy! Step Three: Deploy them through the Platform
Play CallMiner Eureka Video
Play CallMiner Eureka Video
Play CallMiner Eureka Video
Play CallMiner Eureka Video
Play CallMiner Eureka Video
Editedit

Official Downloads

Answer a few questions to help the CallMiner Eureka community
Have you used CallMiner Eureka before?
Yes

Video Reviews

Review by Marvie W.
CallMiner Eureka review by Marvie W.
Play CallMiner Eureka review by Marvie W.
CallMiner Eureka Changed Our Business Outcomes!
See all video reviews

209 CallMiner Eureka Reviews

4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
209 CallMiner Eureka Reviews
4.5 out of 5
  • Sort By:
    G2 Sort
209 CallMiner Eureka Reviews
4.5 out of 5
  • Sort By:
    G2 Sort

CallMiner Eureka Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CallMiner EurekaQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Joseph B.
JB
Director - Contact Center
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about CallMiner Eureka?

The ability to "listen" to 100% (or nearly 100%) of your calls Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

Not that I dislike it, but be ready to put in some work to set it up. Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

We are currently focused on new business calls to increase our agents effectiveness Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
DS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CallMiner Eureka?

Listening to other business in the financial industry on how they have utalised call miner in there businesses. The impact it has had on their organisation and people. The presentation from. Bruce was amazing and very informative about what to expect from call miner in the next coming months. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

Abit slide heavy and times, could of had one or two interactive sessions with the Audience. Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Since attending the session this week we have already downloaded the consumer duty score cards and will be looking at this in the coming days to understand where we are at the early stages on consumer duty going live. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CallMiner Eureka?

I like the voice transcription that it offers. I also like that you can add tags, and comments and do specific searches of the calls you want to hear/find. Overall a very complete software. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

The voice transcription is not very accurate so you can't trust 100% in the tool. It is good as a general guidance but it still needs improvement. I also dislike that you can't hear calls on the same day. I think this has to do with our company having a certain hour when calls are uploaded but this didn't happen with Live Vox. Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

It is providing the platform for us to listen to calls from our sales and loan servicing agents so we can provide guidance and feedback in their general customer support. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about CallMiner Eureka?

The amount if data our organization has access to now. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

Programing requires coding which we weren't expecting. However CallMiner provided extense training and we have sucessfully transitioned our team. Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Reducing manual QA while automatically scoring across ~99% of our total call volume. Also it gives us insights into data we have never had prior. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
CH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about CallMiner Eureka?

It's very helpful to pinpoint opportunity and also what we do well to recognize those that deserve the spot light. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

That we don't have real time but that's on us. Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Helping shape our new QA program, helping us improve our service and capture behavior patterns we could not before. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Medical Devices
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about CallMiner Eureka?

It can be capable of 80 to 100% review of interactions with customers which gives insights how the frontfacing team is performing Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

It needs to have a holistic approach including correction of the error found Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Compliance review Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Financial Services
IF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about CallMiner Eureka?

Call miner Eureka has a lot of nuances that comes with it , so it's a forever learning experience which can be a bit frustrating at times . However , there is a lot you can leverage with call miner because they are not black and white . Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

All of the different nuances and gray areas. Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

It is helping us regulate our servicing side and being able to touch more calls that we are not able to do with our QA team Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
CP
Sr. Manager, Global Quality & Standards
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about CallMiner Eureka?

I love the ability to develop and launch a full-fledged AI QA Evalualtion Scorecard Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

Price of integrating the platform with our ACD Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Replacing manual QA, providing business and agent insights, trends over time and improving PSSR Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
DL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about CallMiner Eureka?

Category Building and creating scores that can be used to review overall calls and determine who needs coaching based on the score Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

There's nothing I dislike about the CallMiner platform. Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Help identifying repeat call, behavior related calls and coaching needs. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Financial Services
IF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about CallMiner Eureka?

Getting other customers insights, best tips and practice. Helpful tips on how to leverage CallMiner resources Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

Nothing, so far I loved the sessions that I have attended and the CallMiner team Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Compliance and how to measure customer satisfaction Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

CallMiner Eureka Comparisons

Compare CallMiner Eureka vs. Verint Speech and Text Analytics
Compare CallMiner Eureka vs. Verint Speech and Text Analytics
CallMiner EurekaVSVerint Speech and Text Analytics
Compare NICE CXone Mpower vs. CallMiner Eureka
Compare NICE CXone Mpower vs. CallMiner Eureka
CallMiner EurekaVSNICE CXone Mpower
Compare CallMiner Eureka vs. Observe.AI
Compare CallMiner Eureka vs. Observe.AI
CallMiner EurekaVSObserve.AI
Compare CallMiner Eureka ratings to similar products

Top Rated CallMiner Eureka Alternatives

Observe.AI
(226)
4.6 out of 5
NICE CXone Mpower
(1,635)
4.3 out of 5
Talkdesk
(2,408)
4.4 out of 5
See all CallMiner Eureka Alternatives

Explore More

Vaccine Tracking
Quasi Contract
PCB Design Software
Last In, First Out (LIFO)
Data Center Infrastructure Management (DCIM)
Writeup
Microsoft Collaboration Tools
Google Cloud Run reviews
Pros and Cons Details
CallMiner Eureka
Schedule a Demo Right Now