Video Reviews
209 CallMiner Eureka Reviews
Overall Review Sentiment for CallMiner Eureka
Log in to view review sentiment.
CallMiner helps support all projects within a business, customer experience should be the at forefront of every company. Understanding your customers will help grow and benefit your company and with CallMiner you can gain valuable insight whilst navigating an easy to use system. Review collected by and hosted on G2.com.
Not a fault of CallMiner but some of the newer features look incredible and I'm hoping my company will invest in these as the benefits are well worth it. Review collected by and hosted on G2.com.
We have seen first hand the transformative impact Call Miner has on understanding our customer interactions.
The automated scorecards are a game changer in improving agent performance.
Eureka's redaction capabilities ensure customer data is handled securely. Review collected by and hosted on G2.com.
This isn't necessarily a downside of the tool however the tool does have a considerable learning curve requiring certain skill sets for standing up. This being said, there continues to be enhancements and the support from the call miner is extremely helpful. Review collected by and hosted on G2.com.
The ability to import so many metadata fields to use in conjunction with syntax based searches. Being able to use back end data and tag what customers are saying on those specific interactions is fantastic. Review collected by and hosted on G2.com.
The community forum has a lot of potential but is badly underutilized. I think CallMiner could lean into this more and it would allow more companies to benefit from the program while taking some work off the CSDs. Review collected by and hosted on G2.com.
We are new to the Call Miner ecosystem, but excited about it's capabilities, especially after discussing it with experienced users at the Listen 2024 event. Review collected by and hosted on G2.com.
We are still incorporating the platform into our system so haven't been able to find anything to dislike as of yet Review collected by and hosted on G2.com.

The customer support we get from callminer and the level of attention they give to every client is absolutely mindboggling. They intently listen to your usecases suggest effective product features and solutions and they are also humble enough to acknowledge solution gaps and provide us ability to influence their roadmap. We have direct access to their product and consulting teams who
Put client satisfaction as their #1. Review collected by and hosted on G2.com.
The only thing that I wish they did was to get AI embedded into their solutions faster. They can market their AI spin off differently from their traditional offerings that helps change perspectives of long time users. Unsupervised learning aspects is the key that we feel callminer could do a little better Review collected by and hosted on G2.com.
Callminer holds endless possibilities as any other tech provides nowdays but key thing how you use it and how proactive you are to get the best use case by applying different perspectives in modelling to get best results out of it Review collected by and hosted on G2.com.
can be more user friendly at the moment lacking it's peers in the market Review collected by and hosted on G2.com.
I love the ability to get a true reflection of how our reps are doing on the phone. CallMiner allows us to review all calls quickly and efficiently. Review collected by and hosted on G2.com.
There really isn't a downside with CallMiner, they continue to improve and get better every year. Review collected by and hosted on G2.com.
Eureka allows you to identify both what is and what isn't happening on your calls. It allows you to search as hoc or to create categories and build scorecards to monitor agent performance. No limit on categories or scorecards either. Review collected by and hosted on G2.com.
It would be really helpful if you could work out of more than one browser at a time. Often times when you're looking at categories that contain other categories and are making adjustments it would be advantageous to have more than one browser open. Review collected by and hosted on G2.com.
Compared to other speech analytics systems it offers tons of flexibility. I can build my own categories using my own syntax with very few limitations in how the syntax is structured. I'm not limited to using pre built stuff. Review collected by and hosted on G2.com.
While I love the flexibility callminer has, that means it's not particularly simple to use and category building can be a very long process. We have also had many ingestion issues and Metadata issues which causes headaches. Review collected by and hosted on G2.com.
The information we received and the interaction between other companies using Call Miner was such a huge benefit. Call Miner has really thought out how to get the most out of Listen where the participants go away with an abundance of information that the next day you can start using. Review collected by and hosted on G2.com.
Getting it in real time would be beneficial. Review collected by and hosted on G2.com.