Video Reviews
CallMiner Eureka Changed Our Business Outcomes!
209 CallMiner Eureka Reviews
Overall Review Sentiment for CallMiner Eureka
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The ease of functionality when using the Call Miner. The training was very comprehensive & the support that seems to be offered. It seems you can really dial down to what you are trying to achieve. Review collected by and hosted on G2.com.
Some of the formulas that you are required to use were a bit confusing. Would need additional resources to rely on Review collected by and hosted on G2.com.
The ability to pinpoint specific words, phrases and key criteria during calls. Review collected by and hosted on G2.com.
At times get false positives, although it comes down to working on the syntax. Review collected by and hosted on G2.com.
I like the detail in the categories - we use nesting in our business so one component usually has multiple categories in it for grading. Review collected by and hosted on G2.com.
It logs out after 15 minutes - makes it hard compare results from categories and searches when one browser logs you out. Review collected by and hosted on G2.com.
The employees. If you need help, it's easy to get and they go out of their way to make sure your needs are met. Review collected by and hosted on G2.com.
Speech recognition engine could be more precise when dealing with regional accents. Review collected by and hosted on G2.com.
reviewing sales data for supervisors and managers in order to coach sales staff and agents. Review collected by and hosted on G2.com.
sometimes a problem with recognition, due to language and audio problems mostly. Review collected by and hosted on G2.com.
The product allows a very small ramp time to being able to access and derive insights from call content. Review collected by and hosted on G2.com.
Limited AI incorporated into offering / need depth of human input so conclusions can still be biased. Review collected by and hosted on G2.com.
Great training and product support. The CSD help is timely. Review collected by and hosted on G2.com.
Time out feature, especially frustrating when comparing multiple reports. Also, inability to modify multiple components at once when building a category. Review collected by and hosted on G2.com.
There is a lot to love about CallMiner. The tool itself is quite intuitive and expansive, taking into account so many different factors to provide a truly customer-centric product. It is pretty easy to use and easy to train others to use. My favorite thing about CallMiner, though, is the tremendous support that our team receives. Anytime there is any kind of issue, the CallMiner support team is so incredibly helpful. They are always so quick to respond, very attentive, very knowledgeable, friendly, and easy to work with. Additionally, our Customer Success Director is very attentive and knowledgeable and treats our concerns and/or questions with the utmost care and respect. Review collected by and hosted on G2.com.
I wish the transcripts were better. Understandably, there are many different variables that attribute to the clarity of a call and therefore the transcript will reflect thusly. However, inaccuracies in the transcripts cause a little heartache on the part of our business. Review collected by and hosted on G2.com.
