Video Reviews
CallMiner Eureka Changed Our Business Outcomes!
209 CallMiner Eureka Reviews
Overall Review Sentiment for CallMiner Eureka
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The whole concept and the ability to get what you want on what's happening. Review collected by and hosted on G2.com.
Quality of transcript can be improved, but its not really a dislike.. Review collected by and hosted on G2.com.
The ability to search for key words and or phrases. Review collected by and hosted on G2.com.
The program has issues with dialects (especially a southern US dialect) this leads to some erroneous search results. Review collected by and hosted on G2.com.
What I like the best about CallMiner is the flexibility of the program. How easy is it navigate the system. Review collected by and hosted on G2.com.
What I dislike is that the transcript accuracy is not 100% Review collected by and hosted on G2.com.
Call Miner has made a significant impact on our company by capturing the areas of opportunity that needed immediate attention. We have created syntax that best fits our business needs to be able to provide coaching when needed. Review collected by and hosted on G2.com.
It has been challenging detecting early hang-ups to score our calls correctly. Review collected by and hosted on G2.com.
Semantic building block and the new feature that they have come with (Realtime Alert) Review collected by and hosted on G2.com.
Even though Call miner has the best speech-to-text conversion, however, it will be great if it gets improved more. Review collected by and hosted on G2.com.
The simplicity of navigating across all tabs/functions. The AI used to minimize manual efforts are to name a few. Review collected by and hosted on G2.com.
More categories/syntax/scores to deep dive and analyze further Review collected by and hosted on G2.com.
We use CallMiner in many ways including replicating many QA scores, and evaluating agent efficiency and effectiveness, but as a consumer researcher, the most exciting thing for me is the ability to mine insights from language based on the many calls that come into our contact center. Without this tool, we would be leaving those conversations (and the value of them) on the table. Review collected by and hosted on G2.com.
There are opportunities to make the tool more efficient for analysts. It takes a considerable amount of labor for our analysts to build out scores and categories within the system. As this process becomes more efficient, it will be easier for us to prove the value of the tool to our end users. CallMiner is continually making improvements though. Review collected by and hosted on G2.com.
Ease of category development platform compare to another speech analytics platform in the market. Also other functionalities like work clouds, speaker separation, illuminate features are added bonus. Review collected by and hosted on G2.com.
Transcripts accuracy is low and it makes category development little difficult specially to achieve the accuracy and recall of categories. Also the in-build reporting option is not available currently in CallMiner which is a must considering other available products in the market. Review collected by and hosted on G2.com.
CallMiner Eureka makes it easy to gather and analyze large groups of our content. I love that I can go into CallMiner Eureka and automatically start digesting the types of interactions our Members are having with our Agents. Review collected by and hosted on G2.com.
The loading time for searching built categories holds up my production time. Review collected by and hosted on G2.com.
The reporting that we can pull using the system to drill down on a specific subject. Review collected by and hosted on G2.com.
The time it takes to test the language and not enough templates to assist with building the syntax. Review collected by and hosted on G2.com.
