I use Brightflag every day and I think the flags are very useful, the software is very intuitive and easy to use. It makes the everyday use of the software very easy and sometimes even fun (:

I LOVE the high responsivity of the support team and Harry our customer success manager. always eager to help and assist.

Our implementation process with Viraj was great and very effective, he was also very eager to assist and help with any questions and diffictulties we had during the implementation process. Review collected by and hosted on G2.com.

The fact that we as admins do not get an email notification when time-keeper rates are submitted makes us miss it sometimes, same for matter requests.

The fact that we cannot assign approval on time-keeper rates to the lawyer in charge of the firm and it is all handled through the admin user makes it sometimes difficult to "chase" the lawyers for approvals.

There are a few more features that needs tot be added in my opinion but i would still like to mention that these are not "dislikes" on my end, these are just improvment to an already great product (: Review collected by and hosted on G2.com.

Customer support is the best of the best. Regular check-ins with our CSM that includes advice and suggestions on how to get more from the system, to ultimately improve our processes. Review collected by and hosted on G2.com.

WIth our more complex alternative billing setups with our outside firms, Brightflag doesn't have the flexibility to track or monitor, so for some matters, it is a manual process for our team to manage. And with the matter setup/management, I think there are areas that need improvement for more efficient workflow (but my understanding that these things are on their development roadmap). Review collected by and hosted on G2.com.

Platform is intuitive and will be scalable, easy visibility to savings, top notch data reporting capabilities and potential. Every member of the Brightflag team I have met has been incredibly personable, helpful, and genuinely kind. Our partner lawfirms also seem to have an easy job getting their questions/issues answered promptly and fully by Brightflag Customer Service. Even after just one year, it is hard to imagine doing this work without this tool in our organization. Review collected by and hosted on G2.com.

learning curve for smaller law firm vendors who have not used an ebilling platform previously. While I find the UI easy to follow, this is not the case for my whole team. Would love to have more visual reporting and a budget planning module. Review collected by and hosted on G2.com.

Brightflag's internal cost center budget feature provides a centralized location for managing all costs related to an internal legal department. I can sent budgets on the cost center level as well as individual budgets for each legal matter. Review collected by and hosted on G2.com.

While Brightflag provides create matter and legal spend management, there needs to be work on the reporting feature. However, I have personal experience that their product team takes your feedback into consideration and implements them in a timely fashion. Some things I would like to see is granular filtering within the report creation step. Review collected by and hosted on G2.com.

Ease of use and bill payment functionalities. The process for registering suppliers is quick and easy. Review collected by and hosted on G2.com.

The limitations of assigned roles. The process of reviewing invoices with fixed prices could be improved. It would be possible to check that the originally agreed price is the price actually invoiced. Review collected by and hosted on G2.com.

We have been live in Brightflag for a few months now and it's been a great experience so far. We were able to implement in less than a month and my team took to the system quickly. There is instant value with Brightflag and features, like invoice flags, provide both cost savings and a decrease in time spent reviewing invoices. Richard, Ciara, and Audrey are amazing and always a call or email away! Review collected by and hosted on G2.com.

At this point, I haven't found any dislikes of the system. Review collected by and hosted on G2.com.

It has quickly become a pivotal tool for our team. It has significantly enhanced our efficiency and saves valuable attorney time. The interface is very easy to use and required minimal training for our team. Implementation was easy and the customer support is amazing. Well after going live, we are still lucky to have continued, first-class customer support. I want to give a particular shout out to Cristina Umamoto and Michael Theise for their incredible partnership. Review collected by and hosted on G2.com.

There are certain features that we would like to have like, email notifications for new timekeeper requests and invoice resubmission redlines to show updates, but these are minor, and I hear they are in the works. Review collected by and hosted on G2.com.

Everything about our Brightflag has just been "easy." The Brightflag interface is very intuitive to use, whether creating new matters, reviewing invoices or running reports. In particular, the report feature makes it easy to drill down to the data you want to view without spending all day clicking around on data points to try to find what you need. It is also easy to update information on matters without having to use several clicks to do so.

There have been several new features introduced just in the 9 months since we started using it, that make day-to-day work fairly easy. Some of these updates have been fairly small/minor, but you realize quickly how much time that adds up to save you each day.

Invoice approval workflows are super easy to manage and can even be adjusted on an individual invoice basis, which is a new-to-me feature that is very much appreciated.

Customer service has been great, no dumb questions, and they seem to hear our feedback on customizations we'd like to see. Implementation was a breeze, comparatively speaking, and we were ahead of schedule. Review collected by and hosted on G2.com.

This could be good or bad depending on your needs, but some changes or customizations require going through the Brightflag team. For example, you can only update certain defined fields via a bulk update; otherwise, you'll need to work with their support team for a bulk update. This of course creates some email back and forth of getting what you need handled. On the other hand, it makes for cleaner and consistent data since you can't change things on a whim. Review collected by and hosted on G2.com.

The Brightflag software enables our team to manage legal billing matters. The client and vendor portal is easy to use. The Brightflag system easily integrates with existing tools (software solutions) using APIs (middleware software). The Customer Support team is knowledgeable and responsive to complaint and issue reports. This team has resolved some minor and complex issues within a quick turnaround. Whenever functionality doesn't meet needs, the Brightflag production team is proative is intaking feedback and working with development, although a lenghty process from the time of the report to release. Review collected by and hosted on G2.com.

Some other tools that this software could integrate with may require API licenses (additional fees) because this software does not yet have affiliations with non-billing software solutions in the same way as some of the other billing suites do. It does not appear that the billing needs for specific fields of law practices were researched and adopted early on in the development of the software. One field of law may have different billing requirements than another, which leaves gaps in enhancements/functionality. The client experience for specific fields of legal practices is comparable to a beta product that requires resources to educate, test and develop while in production. There have been instances where a feature have been released without input from beta test groups/clients, and these features are not useful or are missing functionality that prevents their use. Also, some of these feature releases have taken many years (4 years) to release from the time they were reported as missing functionality. When features are being developed and betas released to client teams, there's no best practice for beta test reporting, and no way for other beta teams/testers to know what feedback is being reported. Review collected by and hosted on G2.com.

The application is easy to use and customizable for any specific needs you have. For things that are not immediately customizable, Brightflag has been particularly good at listening to suggestions we had which meant that various features were introduced at our urging. None of this came at an extra cost.

The customer support is unlike anything I have seen with any application or tool - ever. We have a dedicated person who receives all of our tickets (which are just e-mails we sent to support). Apart from ongoing support, we have a dedicated customer contact who is very knowledgeable about the tool and is able to find solutions for things we throw at them.

Apart from ease of use and customer support, Brightflag stands out using AI that 'reads' the invoices and is very good helping to split out the invoice into tasks. The flagging for non-compliant billing makes an enormous difference when reviewing invoices. Review collected by and hosted on G2.com.

To no fault of Brightflag we have not yet integrated Brightflag with our SAP system. We had planned for this but on our side, there was an SAP migration which meant we were not allowed to make any changes to SAP for most of the time that we had Brightflag. With the integration, I think it would be even better.

Although law firms seem not to mind using the system and like that they can submit PDFs (instead of LEDES files) making the process as fool proof as possible for law firms as it can be, would make Brightflag even better. Review collected by and hosted on G2.com.