Bonterra Network for Good Reviews & Product Details - Page 6

Bonterra Guided Fundraising puts all our donor information in one place, making communication a breeze. We have found the email system very user-friendly. Make the most of your coaching sessions; ask about everything. Have specific questions ready for your coach; each session goes quickly. I have found customer support to be timely in their response and prepared to stay with you as they guide you through the answer. Review collected by and hosted on G2.com.

For the cost of this system, some features are limited. For $5,000, the word processor should have more capability. The first thing you learn is how to work within the limitations of the writing system for email creation and thank you letter setup. To use this system for a major fundraiser, the first surprise will be that it will cost more. $5,000 only gives you access to Events Lite, with a limit of 50 event tickets. This system is cost-prohibitive for a small non-profit. An underwriter for the cost would be a must for this system to be profitable for a small non-profit group. Review collected by and hosted on G2.com.

The dashboard is excellent; I appreciate how the information is presented. The coaching that is offered as an upgrade is indispensable. I find the entire system to be very user-friendly. I believe it helped me professionalize many aspects of my small organization's interactions with donors, from our emails to our records and more. I use the system every single day. Review collected by and hosted on G2.com.

I wish the donor research component were better. I also wish the email templates were a little more professional. Review collected by and hosted on G2.com.

The platform is easy to navigate in all aspects: donor management, communications, and reports with excellent customer support. Review collected by and hosted on G2.com.

Nothing. There is nothing we dislike about this platform. Review collected by and hosted on G2.com.

I like that it is in the "cloud" and accessible anywhere rather than being a program installed on one specific computer. Review collected by and hosted on G2.com.

Some of the updates are not user friendly when I believe that is the goal. Review collected by and hosted on G2.com.

Great CRM and filtering tool to help us to analyze giving patterns! Review collected by and hosted on G2.com.

To save cost, we use a separate mailing system so we have an added step for any campaigns we might do. Review collected by and hosted on G2.com.

We had used Salesforce for years. Though Salesforce was very generous with providing software, it cost us thousands to get to a basic level. At the time, there were few options. We struggled for years. I then reviewed seven software options. Many were good but Bonterra had the best customer support, all the features we needed, and I was able to upload our donor list and complete the setup myself. It is easy to use, learn, and integrate into our everyday work. My staff members have taught themselves how to use the system and are comfortable using it frequently. We use it to send email blasts, videos, and all types of communication both internally and extrenally. Review collected by and hosted on G2.com.

We have not seen any downsides except we would like more integration of third party programs. For example, Super Bowl pools and NCAA brackets which are fun for our donors and veterans are not available for integration. Also, the ticket system does not work well with our golf outing. We do use it but we would love more features... Review collected by and hosted on G2.com.

Bonterra Guided Fundraising (NFG) is a great platform if you want to have seamlessly branded donation pages, email and text integration, and ticket/event pages. It's extremely user friend with great customer service whenever challenges do arise. They offer webinars and helpful tips to engage donors with year end fundraising, #GivingTuesday, and welcome series for new donors. The dashboard provides quick access to data. Review collected by and hosted on G2.com.

I wish that you could copy emails that are still in the design mode. They want you to create templates, but that feels like an extra step. The search/filter feature is not as dynamic as some other CRMs I have used before with only "any" or "all" instead of an and/or option. Videos (linked) do not play directly in emails, they click out to YouTube. Review collected by and hosted on G2.com.

The tools available are incredible. I particularly like the donor tracking system that supports automatic updates and personal notations. The communication tools are effective, easy to use have great options for creativity. Support staff is very responsive. Review collected by and hosted on G2.com.

I cannot think of anything at the moment. Review collected by and hosted on G2.com.

Building an online presence for the fundraiser that was easy to navigate and use with a mobile device was imperative to the success of our new campaign. I like the daily updates on donations and orders from the previous day. Review collected by and hosted on G2.com.

The upcharge for increasing the platform for our event was a hidden cost that we did not anticipate with our planning; after visiting with my coach, we made the decision that the upcharge was necessary to create an online ordering system for the donations. Review collected by and hosted on G2.com.

The search feature makes it easy to find a donor. Tracking donations over time is also helpful. Review collected by and hosted on G2.com.

I hate the reporting. No way to delete a donor or archive them. Editing donor contact info takes a lot of clicks. Mailing lists from donors seems to have a lot of dupes - Hard to manage one household with multiple donors. Review collected by and hosted on G2.com.