Bonterra Network for Good Pricing Overview

Network For Good donor management software has solved so many problems that I would fail if I tried to list them all. Some of the problems solved were solved with features that they hadn't advertised and others were problems that we didn't even realize that we had. We have combined our volunteer database with our donor database, streamlining communications with both and turning one community into the other. Review collected by and hosted on G2.com.

The forms need some development work to enable us to create prettier forms. Since we use Stripe through NFG to process our donations, we have to request a report each month in order to reconcile deposits to our bank account with donations on our website. This needs to be something I can pull myself. Review collected by and hosted on G2.com.

The system is very basic which made it easy to use. Review collected by and hosted on G2.com.

Our experience with Bonterra/Network for Good has been incredibly frustrating and damaging to our organization. Since the start of the year, we’ve faced several issues that seriously impacted our ability to operate smoothly. Despite our efforts to fix things, we didn’t receive the level of service or support we expected.

The biggest problem we had was losing years of important donation records, including hundreds of thousands of dollars from one of our biggest donors. This happened because a support member misunderstood a simple request to remove duplicates, and instead, they deleted all of our data. This was devastating and could have easily been avoided with better communication and more careful handling of our data.

What made things worse was the lack of accountability from Bonterra. We reached out multiple times, starting in June, to try to resolve this, but we barely received any communication back. By the time they did respond—two months after our subscription renewed—it was far too late to fix the damage. Their unresponsiveness left us scrambling to figure out what had happened and how to recover.

When they finally did get back to us, it wasn’t helpful. Bonterra was unwilling to be flexible with our contract, even though we were actively trying to switch to a different platform. Then, without much warning, they cut off our access to the system, forcing us to scramble to retrieve the remaining data we needed to migrate.

For nonprofits that depend on accurate donor records and reliable data, this has been a nightmare. Bonterra/Network for Good didn’t take responsibility, offered no real solutions, and ultimately left us feeling abandoned at a critical time.

If you’re considering Bonterra/Network for Good, I strongly suggest you look at other platforms. Our experience has been a painful lesson in poor communication, lack of support, and lost trust. Review collected by and hosted on G2.com.