Bonterra Network for Good Reviews & Product Details - Page 5

I love the webinars you are offerinf. Also, how easy it is to navigate the system. Review collected by and hosted on G2.com.

I don't like how its not in alphabetical order, or how it doesn't combine the households with active and lapswd donors. Review collected by and hosted on G2.com.

Database is easy to maneuver. Customer Support is very helpful. Glad that there is an Event package. Review collected by and hosted on G2.com.

Business accounts should be set up just like Individual Household accounts. Frequently, employees register to attend events but the organization pays for the ticket. All employees should be listed under the one Business account.

Event registration should include mandatory completed fields, i.e. organization, title, email, phone. Registration attendance/name tags depend on this information to accurately print the information. For example, it would not look good to include titles on some nametags, but not all nametags.

The database should allow soft credits to be added to sponsorships. Sponsorships are generally secure via direct contact with a member of the organization, such as a board or staff member.

It would be helpful if acknowledgement letters could include fields that are not currently offered, such as Payment Description.

It would be helpful if we could select which address to use for acknowledgement letters. Sometimes, it would be a personal address, other times it may be a business address.

It would be helpful to have the ability to send out meeting notices - maybe through an email blast?

And how does an organization get to be a DO GOODER? Review collected by and hosted on G2.com.

The functionality provided is broad and includes most things a smaller nonprofit should need. For a nonprofit without a donor management platform before, it was incredibly useful to have access to all the information about donors all in one place/

Onboarding was generally smooth, relatively little manual adjustments needed.

Customer support generally responsive via chat/email within a reasonable timeframe.

The email blast function is easy to use generally when you get used to the "content" vs "row" formatting.

The text platform is very useful for communicating with donors (for events) and also with volunteers.

Events platform works well for simple events, not use it for auctions or online check-in. Review collected by and hosted on G2.com.

Manual email sending (no option to automate emails sent to donors, except for scheduling individual emails).

The email blast formatting can sometimes be annoying e.g. copy and pasting text into removes all formatting including the formatting of the blast itself, which adds time.

The interaction between the donor management and fundraising pages sections can be clunky e.g. when somebody purchases a ticket on behalf of somebody else and provides the guest's contact details, those details do not get added to donor management so it is hard to communciate with all guests for an event.

Sometimes contacts get added to the same "household" automatically just based on a shared professional address, without any notification.

When we changed our email domain and updated that on Network for Good, all of our photos were deleted. We managed to get them back but it took a while and delayed some of our communications plans. Review collected by and hosted on G2.com.

There is a ton of new functionality that allows for you to do so much for your organization. The cost is a fraction of that of it's competitors. The CSRs are all really knowledgeable and friendly and are always willing to help and go the step above and beyond. It's easy to use. I use it every day and it's been a really great tool for our organization! Review collected by and hosted on G2.com.

There's nothing I dislike. If ever I have a suggestion, I am able to notify the team and they work to try and find a way to provide it or at least a work-around. Review collected by and hosted on G2.com.

My stakeholders had one place to go to donate, purchase tickets, and receive communications and updates about events. Review collected by and hosted on G2.com.

The cost for not-for-profits. If we are needing funding the expense is also high Review collected by and hosted on G2.com.

All of my contacts, donors, sponsors, and program participants are in one place. We use it daily so its nice that everything is there. It also makes communication really easy. Review collected by and hosted on G2.com.

The additional charges. We use the event pages for our program registratation and rarely make $500 on one program/event. The cost is too much for what we need. We only do the free version. Its annoying that I have to answer the same question about why we aren't paying. It doesn't make financial sense for us to use it. Review collected by and hosted on G2.com.

I like the CRM-functionality of the platform; it has enhanced the caliber of our person-to-person fundraising efforts. Additionally, it was very user-friendly which gave varied users a comfort level that allowed them to quickly learn the ins and outs of the platform. Review collected by and hosted on G2.com.

The pricing format and the inflexibility to leverage scost-effective solutions to an organization's varying needs. If such options existed, I was unaware as my account manager was somewhat elusive in providing future pricing otions as we attempted to program funds for next year's utilization of the platform. Review collected by and hosted on G2.com.

I like the simplicity offered for newsletters, templates, and many resources for fundraising. It's very user friendly and didn't take much to transition from previous platforms we use. Review collected by and hosted on G2.com.

I wish we can also use this platform for outreach we do with our members. It's very limited in the sense that we cant make calls. We want to rely on this platform to communicate regularly with youth to remind them about events we have going on for example. Review collected by and hosted on G2.com.

We've had a positive experience using Bonterra as our CRM. It's helped us to better track donations and communicate with donors. Other features we've enjoyed are its user friendly interface, how easy it was to set up, and the affordable price tag. Review collected by and hosted on G2.com.

We would love to see Bonterra integrate with more social media platforms and allow us to modify the header information that displays on contact records. Review collected by and hosted on G2.com.

Clear, concise financial updates

Operations management for our funding members outstanding

Communications ease Review collected by and hosted on G2.com.

unable to save and access sign-on information efficiently Review collected by and hosted on G2.com.