Bonterra Network for Good Reviews & Product Details - Page 4

I appreciate that the price point makes it very affordable or our small nonprofit model. The onboarding process was very easy, with great support all through the implementation steps. Now that we have been using the platform for nearly a year, I still receive great customer service any time there is a problem. I also appreciate that I can access the information I need on the site from anywhere through my personal log-in. Review collected by and hosted on G2.com.

Overall I like everything about using this site. I have had an ongoing issue with logging into our giving page because my last name changed after our initial signup. I kept running into issues when working with the customer service, and in this one case I gave up trying to resolve things because I didn't feel the support person genuinly understood my problem. Review collected by and hosted on G2.com.

Network For Good donor management software has solved so many problems that I would fail if I tried to list them all. Some of the problems solved were solved with features that they hadn't advertised and others were problems that we didn't even realize that we had. We have combined our volunteer database with our donor database, streamlining communications with both and turning one community into the other. Review collected by and hosted on G2.com.

The forms need some development work to enable us to create prettier forms. Since we use Stripe through NFG to process our donations, we have to request a report each month in order to reconcile deposits to our bank account with donations on our website. This needs to be something I can pull myself. Review collected by and hosted on G2.com.

Bontera Guided Fundraising is intuiutive and easyt to use. The dreaded switch from our previous software went seamlessly and we were noticing improvements on day one. The Dashboards are extrememly helpful, filters are easy to use, but what really stands out is the resources and engagement plans that let us jump right in and reach more donors in an effective way. Review collected by and hosted on G2.com.

We have not expereienced a downside, but if I had to pick something, I would like to see a more advance search for conatct records. Review collected by and hosted on G2.com.

What I like most is that it is easy to create and send out my montly newsletters. Review collected by and hosted on G2.com.

The only thing I dislike is that if you set up a contact as a business, you can only enter one email address. Review collected by and hosted on G2.com.

I value maintaining precise donor records and having an integrated system for email communication, email tracking, and ticket sales. Review collected by and hosted on G2.com.

While the email tools and templates are very convenient, we seem to have a lot of trouble reaching all of our donors. It seems many email providers are getting better at weeding out mass emails, and we often get complaints from people who do not receive our emails, and sometimes they take it personally. Review collected by and hosted on G2.com.

Not only did we need an easy-to-use donor management system, but we needed good tech support, excellent training on how to use the system, and a coach to teach us all we needed to know about fundraising, connecting with donors, and how to maximize our donations. Bonterra delivered all that and more. Review collected by and hosted on G2.com.

I have not found any downsides to using Bonterra Guided Fundraising unless it is that we would love to have more hours with our fundraising coach. But really, the advice we get is so helpful that we have been able to succeed at our fundraising. Review collected by and hosted on G2.com.

The software is user friendly, with a lot of information and features that allow for implementation of many development strategies. The tech support chat feature and customer support is quick and helpful. Review collected by and hosted on G2.com.

Data services and wealth screening good be more integrated, Review collected by and hosted on G2.com.

I love its ease of use with the ability to collaborate on tasks and the variety of approaches it facilitates for fundraising. Review collected by and hosted on G2.com.

For our purposes, it works very well. On occasion, I have struggled to get it out to the right contacts and it would be nice if you could resend former emails with edits to allow for updates. I am sure this is already possible, but I seem to recall having a few issues around these areas. Review collected by and hosted on G2.com.

The automated processing of ticket purchase, donations, and reply to customer is super valuable. In 17 years, I have progressed from doing it all by hand to using another ticketer, now NFG/Bonterra. Time saved is phenomenal on our three year history.

Even our reluctant patrons have attempted to purchase tickets online, but they grab the lifeline of phone-assistance when necessary. Talking to patrons helps me to know them better and makes them appreciative of the personal touch. Review collected by and hosted on G2.com.

I seldom use the dedicated Support site, so I forget how to access it. I just noticed that it is on Help tab, so that is great.

Occasionally when I pull a list for an event, one or two paid participants are not included. I know my patrons and can easily look them up, but it is worrisome to have to wonder who might be missing and why. Patrons do not like to be slighted/inconvenienced. Review collected by and hosted on G2.com.

Value the relevant training & webinar topics offered throughout the year and the security the platform provides for our organization and donors. Review collected by and hosted on G2.com.

There are so many useful features I have not had the time to learn them all! Would benefit from a 1-1 training. Review collected by and hosted on G2.com.