Bonterra Network for Good Reviews & Product Details - Page 2

My favorite feature about Bonterra are the video thank yous. Donors absolutely love them and it's a great way to personalize your thank you message and it's very memorable. I don't know of any other DMS that does video thank yous. They are super easy to use and very user friendly. Review collected by and hosted on G2.com.

I wish you could customize the event and ticket pages more. Review collected by and hosted on G2.com.

The ability to track performance, statistics, inventory, and client details in one place with user friendly ease of access, and accessible customer support complete with a real-time checklist that ensures quality control have made this a time saver. Review collected by and hosted on G2.com.

I haven't found anything that I particularly dislike in the almost two years that I have used it. Review collected by and hosted on G2.com.

I especially like the campaign side of the software because it allows you to manage your events easily and effortlessly. I like the donor side because it keeps great data and you don't have to do anything. And it is so easy to manage. Review collected by and hosted on G2.com.

As a small organization of only 4 and a half years in existence, i dislike the cost of the software. I would very much like to keep the system because it is more detailed and proficient than any other program i have used before but the cost is too much to fit into our budget to keep it on a monthly and permanent basis. I almost hate getting too acustomed to it and too familiar with it because i know that when my program comes to and end, i wont be able to keep it. It will consume too much of our monthly budget. If we had taken on a substanial number of new accounts and donors to compensate for it, I would consider keeping it. This is what i dislike about the software. Review collected by and hosted on G2.com.

Responses to questions are quick and the staff are extremely friendly. Review collected by and hosted on G2.com.

Navigation back and forth from fundraising pages and donor management. There's also a completely separate site for payment management. It would be helpful to put this all on one site. Review collected by and hosted on G2.com.

The layout of the pages is very intuitive and easy to learn. As a medium sized non-profit, we are able to capture our fundraising data and design outreach documents within the same software. Our data was converted from a prior platform. Review collected by and hosted on G2.com.

The online customer service chat feature is not very responsive and it makes it difficult to resolve our issues at times. We did have some mistakes in the data transfer that took some time to resolve. Review collected by and hosted on G2.com.

Bonterra GF has made some tasks much easier, and it integrates donation tracking, donor communications, and campaigns, which is something we really needed. Review collected by and hosted on G2.com.

Working with institutional funding and grants is more difficult than working with individual donors, and it takes some tweaking to make it work. Review collected by and hosted on G2.com.

I love the easy to use interface. We can easily connect to donors, see what our campaigns are doing, and acknowledge donor gifts quickly. They give us a structured and detailed plan for our fundraising campaigns that make it so convenient for us to implement. We could not do what we do without Bonterra! Review collected by and hosted on G2.com.

Actually, there is nothing I dislike about Bonterra. No compplaints! Review collected by and hosted on G2.com.

The onboarding process was simple comparred to others I have had to go through. I also like the fact that everything that I need is in the same dashboard. Emails, Campaigns, Text Message, Donations, Donors, etc... I also like the fact that you have access to someone right away with the automated question bot. Review collected by and hosted on G2.com.

I do wish that the Sponsor Event Button was more prominent on the Campaign Page. When you set up an event with ticket sales and sponsorship opportunities. Also I wish that they had an option that would send ticket purchasers QR Codes that they could present to the check in table at the time of check in. Review collected by and hosted on G2.com.

I really appreciate all the emails and support that Bonterra provides to help make the platform accessible and easier to use. Review collected by and hosted on G2.com.

The templates can be restrictive. I would like more options for easier customization. Review collected by and hosted on G2.com.

I like how we get notifications to send an email or video to thank people for donations. The segmenting is great. Review collected by and hosted on G2.com.

It was not diclosed in the sale proces that it takes 5-6 days to clear funds. I've used multiple payment providers in the past and i've never seen it longer thatn 48 hours.

This has put us in a funds crunch and we're working out how to resolve.

It would have been nice to have transparency about this before we spent thousands of dollars to roll out, many hours to get up and running and canceled legacy systems that actually worked.

Also, if you need help and support - good luck. There is supposedly a chat button in the platform, but it comes and goes as they do not work the stated service hours. This is a big SLA issue for us.

Also, there is not support number, only a voicemail - that is rarely replied to.

Email support is so slow, can take days.

If you're a veteran NFG/Bonterra user, you may never need support, but if you are not, good luck figuring it out. I'd say, please plan out what you need to do (emails/setting up campaigns/etc) WAY in advance. If you start on something with a few days runway and need help, you're going to end up in a mess due to paltry support. Review collected by and hosted on G2.com.