Bonterra Network for Good Reviews & Product Details - Page 10

good features, good ability for creating fundraisers Review collected by and hosted on G2.com.

lack of support, takes forever to get a response even when you want to cancel services, price too high, better platforms for price Review collected by and hosted on G2.com.

I like that we can do everything in one platform, including donation tracking, communication, fundraising, and ticket sales. It is intuitive and easy to use. I use it every day. Customer support is fast and always helpful. Review collected by and hosted on G2.com.

I dislike the direct mail function. It needs some work. You have no idea when you have written one page, and the way you write doesn't make sense. It could be exactly like the way you make emails, so why isn't it? Review collected by and hosted on G2.com.

Bonterra gives our organization the ability to process credit card donations. The ability to create reports with filters gives us a good insight into our donations. The support staff is amazing! Review collected by and hosted on G2.com.

Finding the breakdown of the monthly check is difficult. Review collected by and hosted on G2.com.

The dashboard on the main page that allows me to get a glance at activity over the past month/year. Review collected by and hosted on G2.com.

We are a fiscal sponsor so it is difficult to allow our projects to easily use the system for their own fundraising and managing contacts. Review collected by and hosted on G2.com.

I like that their customer support is so on top of it! They are quite helpful when I need immediate support, but I do find that sometimes they can't help since the system set up is out of their control. Review collected by and hosted on G2.com.

It is not as user-friendly as it needs to be. There are a lot of great suggestions in the forums that haven't been implemented. Review collected by and hosted on G2.com.

The comprehensive help and support "My Tools" section is very helpful when we feel "stuck." Relatively easy to create contacts and campaigns. Review collected by and hosted on G2.com.

It is difficult to easily view and separate out in-kind, regualr, and non-cash in a visual way under giving tab. The Sponsorhips in events are nice but the buttons are located under the tickets and businesses have trouble locating that. Review collected by and hosted on G2.com.

Ability to manage contacts and donations. The interface allows you to use your contacts to create email and text blasts including sending video. I appreciate the ability to monitor donations graphically and to keep track of the donor frequency and also letting you know if there is a new donation and being able to send a thank you that includes tax information. It is very important a non-profit maintain excellent records and this software allows you to do that and also enables you to keep in touch with those who are supportors of your organization. It is also easy to create links for you website or communications to make donations. The templates for communication are very helpful so you have something to start with and the options available relevant and enable you to add graphic and colors that are distinctive to your organization. Review collected by and hosted on G2.com.

At this point, my organization is still having issues connecting the finances with QuickBooks. The treasurer has tried multiple times. Also, I tend to figure it out but it would be great if the templates were more user friendly. Review collected by and hosted on G2.com.

The conversion staff did a miraculous job of taking our several old donor files and importing all the data. I loved the one-on-one training and guided learning. Help was easy to find and very responsive to my questions. The platform fits very well into our systems. Review collected by and hosted on G2.com.

We have found nothing negative about the platform. Review collected by and hosted on G2.com.

Everything about the software has been great. Being a newer Non-Profit the software really help put us on the map. It really helped us be more professional and consistant with our message to the community. Review collected by and hosted on G2.com.

Being completely cloud based has concerns for me. If servers go down, we are dead. Local backup and ability to work offline in an emergancy would make me more comfortable. Review collected by and hosted on G2.com.

The training is very good and the help always available. Once you learn all that you can do, it is an easy to use platform dor managing your donors, campaigns, email blasts etc. Review collected by and hosted on G2.com.

The templates for the emails could be a little more user friendly, and have some more features that allow more flexibility. But overall, easy to use once you learn. Review collected by and hosted on G2.com.