Video Reviews
BigCommerce Review
Great mid-tier ecommerce platform for growing companies
539 BigCommerce Reviews
Overall Review Sentiment for BigCommerce
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User-friendly interface.
Excellent Customer Service and Customer Support when you need it. Review collected by and hosted on G2.com.
Some essential functions and features are typically available through a third party (there's an app for that) instead of being an important feature created by Big Commerce out of the box to keep your enterprise moving forward. Review collected by and hosted on G2.com.
The Seo seems decent in that I am top ranked with not much effort on my part other that doing the basics you read on SEO guides by wiritng good copy and using the right keywords.
Site seems to be up most of the time. Review collected by and hosted on G2.com.
Support is useless, They either point the finger at someone else orcompletely misread what you are asking for. I can't tell if this is deliberate or not but it sure feels like it. You will ask them to fix X and they will respond with 35 different ways to say that Y is working just fine. No matter how many time you say "but I am talking about X not Y!" They won't budge. It's down right dastardly. You almost have to respect thier commitment to doing nothing and tiring you out so you live with whatever is broken.
They will raise rates and fees and when you ask them to not break the commitment they made on pricing they will blame whoever else they can or respond with something semi-related but not actually addressing your concern.
They might get an account rep to engage you and talk about your problems for months that will promise things and by the time you've said all you can about it nothing will have changed. At all. I almost admire thier cunning methods of doing nothing and changing nothing.
I wish I never started with them. Review collected by and hosted on G2.com.
BigCommerce would be a fit for every e-commerce business from small to large scale, it also has a lot of features including marketing tools, invertory management system without us needing to use any third party software.
BigCommerce does everything. Review collected by and hosted on G2.com.
Connecting BigCommerce's API to the e-commerce website is somewhat difficult rest everything is easy to setup. Review collected by and hosted on G2.com.
Absolutely nothing. BigCommerce is a money pit. Review collected by and hosted on G2.com.
Their servers are likely to be retooled DOS 386 machines from the 1980's.
Our site is constantly going down, experiences server errors, or slow as molasses.
I'm on one of the higher "Pro" tiers so, per their messaging, I'm supposed to be on a better server. Not a chance. They "escalate tickets" but, in the end, refuse to do anything. And I'm stuck with them for a year.
BigCommerce is absolutely AWFUL! Our conversion rate is around 40% lower than it was on our trusty (yet very dated) NetworkSolutions store.
I am beyond dismayed, and it's not looking likely that my business will survive, thanks exclusively to the wretched infrastructure of BigCommerce.
STAY. AWAY. At all costs!
BigCommerce should be shut down for misleading their customers and failing to deliver on what they advertise. Review collected by and hosted on G2.com.
you can manage and administrate all your orders and its super easy to understand Review collected by and hosted on G2.com.
i feel like theres a lot of options that i dont really know what they are or whats the use Review collected by and hosted on G2.com.
In their API document they have explained each and everything and it is very easy to find API's. Store management ,product management,paymanet gateway and online business is good. Review collected by and hosted on G2.com.
I think product pricing is more for online products. Review collected by and hosted on G2.com.
They offer integrations with many plug ins and apps which makes your life as a e commerce professional much easier and they have 24 hour support available to customers Review collected by and hosted on G2.com.
You do not get to speak to developers about your issues, only support staff and their multi store product is not fully developed yet and has lots of snags and issues. Review collected by and hosted on G2.com.
Started off as a great system for a small business, but within a few years they stopped fixing issues, broke their own search, ignore requests in their forum, and just left their customers. Review collected by and hosted on G2.com.
They won't fix issues. Act like the issues don't exist. Worse is when they break their own stuff so that you are forced to go find an app to do it at a monthly fee while they still increase their own fees. Review collected by and hosted on G2.com.
Mostly works well! So much easier for us than our old platform, Magento. The direct customer support and regular cadance was nice. Review collected by and hosted on G2.com.
Sometimes it goes down, the rates are going up significantly and the level of service available is going down. Review collected by and hosted on G2.com.
