BigCommerce Features
What are the features of BigCommerce?
Merchandising/Marketing
- Storefront Design Tools
- Product Visualization
- Recommendations / Personalization
- Promotions and Discounts
- SEO
Product Catalog
- Content Management
- Product Configuration
- Product Search and Filtering
Order Process
- Checkout Process
- Shipping Options
- Tax Display and Processing
- Payment Processing
- Order Management
Platform
- Security
- Performance and Reliability
Technology Glossary Features
View definitions of the features and discover new technology terms.
BigCommerce Categories on G2
Filter for Features
Merchandising/Marketing
Storefront Design Tools | Based on 362 BigCommerce reviews. Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience | 79% (Based on 362 reviews) | |
Product Visualization | Based on 364 BigCommerce reviews. Ability to display and manage photos, 3D views, videos etc for each product | 83% (Based on 364 reviews) | |
Recommendations / Personalization | As reported in 347 BigCommerce reviews. Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc | 77% (Based on 347 reviews) | |
Promotions and Discounts | As reported in 348 BigCommerce reviews. Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes. | 79% (Based on 348 reviews) | |
Shopping Cart Abandonment | As reported in 326 BigCommerce reviews. Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart. | 79% (Based on 326 reviews) | |
Product Reviews | Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products This feature was mentioned in 327 BigCommerce reviews. | 77% (Based on 327 reviews) | |
SEO | Provides tools to drive traffic to pages via organic search This feature was mentioned in 338 BigCommerce reviews. | 79% (Based on 338 reviews) |
Product Catalog
Content Management | Based on 359 BigCommerce reviews. Ability to add/update products, product pricing, product information and other content included on eCommerce site. | 83% (Based on 359 reviews) | |
Product Configuration | Based on 352 BigCommerce reviews. Ability to all users select options to configure the product or select product options. For example, color, size, etc. | 82% (Based on 352 reviews) | |
Product Search and Filtering | As reported in 356 BigCommerce reviews. Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting | 79% (Based on 356 reviews) | |
Intangible Products | See feature definition | Based on 244 BigCommerce reviews. Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc. | 78% (Based on 244 reviews) |
Order Process
Checkout Process | See feature definition | Based on 366 BigCommerce reviews. Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. | 85% (Based on 366 reviews) |
Shipping Options | As reported in 357 BigCommerce reviews. Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies. | 81% (Based on 357 reviews) | |
Tax Display and Processing | Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions. This feature was mentioned in 341 BigCommerce reviews. | 85% (Based on 341 reviews) | |
Payment Processing | Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality. This feature was mentioned in 353 BigCommerce reviews. | 87% (Based on 353 reviews) | |
Order Management | Based on 364 BigCommerce reviews. Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time. | 85% (Based on 364 reviews) | |
Returns / Refunds | As reported in 323 BigCommerce reviews. Functionality to allow users to process returns/refunds either via self service or contacting customer service. | 82% (Based on 323 reviews) | |
Inventory Management | As reported in 310 BigCommerce reviews. Displays inventory levels of products in real time. Displays inventory by location if required. | 81% (Based on 310 reviews) | |
Multi-Channel Fulfillment | Based on 240 BigCommerce reviews. Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up. | 78% (Based on 240 reviews) |
Multi-Channel Support
Omnichannel | As reported in 299 BigCommerce reviews. Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. | 80% (Based on 299 reviews) | |
Mobile | Features that enable customers to easily to shop for products using a mobile device. This feature was mentioned in 330 BigCommerce reviews. | 80% (Based on 330 reviews) | |
Social Commerce | Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform. This feature was mentioned in 283 BigCommerce reviews. | 79% (Based on 283 reviews) | |
Customer Service | Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support. 314 reviewers of BigCommerce have provided feedback on this feature. | 80% (Based on 314 reviews) | |
Store Locator | As reported in 211 BigCommerce reviews. Enable customers to locate and navigate to physical locations by zip code, city or GPS | 77% (Based on 211 reviews) | |
3rd-Party Store Integration | As reported in 225 BigCommerce reviews. Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels | 79% (Based on 225 reviews) | |
B2B | As reported in 177 BigCommerce reviews. Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc. | 76% (Based on 177 reviews) |
Platform
APIs | System provides well documented API's that can be used to integrate to any 3rd Party or internal system. This feature was mentioned in 274 BigCommerce reviews. | 80% (Based on 274 reviews) | |
Customization | Based on 337 BigCommerce reviews. Product provides tools to customize web store front, business process, etc. to meet unique business needs. | 78% (Based on 337 reviews) | |
Integrations to Add-on Tools | Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software. This feature was mentioned in 311 BigCommerce reviews. | 79% (Based on 311 reviews) | |
User Management | Enables customers to update their own user information, settings and preferences. 334 reviewers of BigCommerce have provided feedback on this feature. | 84% (Based on 334 reviews) | |
Reporting / Analytics | Based on 332 BigCommerce reviews. Provides standard and ad-hoc reporting ability to meet business requirements | 79% (Based on 332 reviews) | |
Security | Software provides appropriate tools and certifications to protect against fraud and malicious attacks This feature was mentioned in 340 BigCommerce reviews. | 85% (Based on 340 reviews) | |
Admin Access Rights | As reported in 327 BigCommerce reviews. Provides ability to control editing rights by product category, geography etc. | 86% (Based on 327 reviews) | |
Cross Browser Support | Enables store or site to provide the same user experience in all browsers and browser versions. 311 reviewers of BigCommerce have provided feedback on this feature. | 85% (Based on 311 reviews) | |
Performance and Reliability | Based on 350 BigCommerce reviews. Software performs well and runs with minimal unscheduled downtime | 86% (Based on 350 reviews) |
Omnichannel Features
Retail Management | The ability to manage the operations of a retail storefront and integrate storefront operations with other channels. 26 reviewers of BigCommerce have provided feedback on this feature. | 81% (Based on 26 reviews) | |
POS Integration | The ability to integrate with a POS system in order to facilitate the integration of brick and mortar channels with other channels. This feature was mentioned in 23 BigCommerce reviews. | 77% (Based on 23 reviews) | |
Social Media Integration | Tools to integrate social media channels with other commerce channels to create a seamless experience for customers. 26 reviewers of BigCommerce have provided feedback on this feature. | 78% (Based on 26 reviews) | |
Customer Service Integration | The ability to integrate customer service into all channels. This feature was mentioned in 25 BigCommerce reviews. | 85% (Based on 25 reviews) | |
Marketing Tools | The ability to integrate marketing tools into all channels. 27 reviewers of BigCommerce have provided feedback on this feature. | 85% (Based on 27 reviews) | |
E-commerce Integration | Tools to combine e-commerce channels with other channels in order to create a seamless experience across channels. 28 reviewers of BigCommerce have provided feedback on this feature. | 82% (Based on 28 reviews) | |
ERP Integration | The ability to integrate with ERP systems in order to unite customer-facing channels with back-end channels. This feature was mentioned in 23 BigCommerce reviews. | 83% (Based on 23 reviews) |
Reporting
Reports & Analytics | Tools to present data collected from various channels in a digestible way to help business owners make informed decisions. 28 reviewers of BigCommerce have provided feedback on this feature. | 83% (Based on 28 reviews) | |
Data Transfer Tools | The ability to transfer data between channels in order to streamline operations. 28 reviewers of BigCommerce have provided feedback on this feature. | 79% (Based on 28 reviews) |
Headless Commerce
Decoupling | Based on 66 BigCommerce reviews. Ability to disconnect the front office from the back office of an e-commerce platform | 73% (Based on 66 reviews) | |
REST APIs | Provide APIs that allow for interaction with RESTful web services 73 reviewers of BigCommerce have provided feedback on this feature. | 77% (Based on 73 reviews) | |
Data Orchestration | Capture and manage data from multiple sources and syncronize it with the front end and back end This feature was mentioned in 71 BigCommerce reviews. | 76% (Based on 71 reviews) | |
Customization | As reported in 85 BigCommerce reviews. Allows developers to customize the platform using multiple programming languages | 75% (Based on 85 reviews) | |
Extensibility | Include prebuilt integrations with multiple systems such as ERP and CRM 73 reviewers of BigCommerce have provided feedback on this feature. | 75% (Based on 73 reviews) |
