Video Reviews
BigCommerce Review
Great mid-tier ecommerce platform for growing companies
539 BigCommerce Reviews
Overall Review Sentiment for BigCommerce
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The user interface. Easy to set up and maintain, love the dashboard and the ability to view the store and back to the admin console to check how things are looking as updates are happening. Review collected by and hosted on G2.com.
The fact that we can only have a limited number of carousel images (5 only). I would like to see this expanded to at least 10 to keep it interesting for visitors. Also, I would like to be able to have more sub-menu levels available to do more product groupings. Review collected by and hosted on G2.com.
My store was easy to build, and I have over 300 customized product pages
My store looks amazing
My store is easy to access by my customers, navigate, and complete purchases
Adding products and web content is a snap
Making changes to product and web content is a snap
Customer support is over the top - extensive help pages, but never long at all if you want to talk with someone - AND the "someones" always really know what they're doing and are extremely courteous
Analytic tools are amazing. In an instant I can see what's going on, make comparisons of different business time periods, and track my business growth
Can easily find past orders for clients and customers, customer info (never CC info, which is NOT stored!)
Very easy to process orders for my customers if they prefer to do it that way
Merchant gateway processing options are basically anything you want
New pricing about to be initiated is kind to me and appreciative of my loyalty
Finally, I can't think of ONE negative and would recommend BigCommerce to anyone serious about running a smooth Internet business without the headaches
I haven't taken advantage of their SEO services, but that's just me and my business priorities/time
I haven't taken advantage of their shipping services, but that's just because I already had a system in place
Review collected by and hosted on G2.com.
Absolutely nothing. When I've needed help with some of the trickier aspects of products, such as - for example - product options and option rules, I've quickly been able to become informed. Sometimes it's simply searching the extensive online support resources, but if time is short and I need help NOW, it's a phone call away and no one says, "You could have found this out for yourself with a little more digging..."
Review collected by and hosted on G2.com.
Bigcommerce gives you a completely complete set of e-commerce equipment “out of the field” that packs a huge punch. In our view, out of all the different e-trade developers, Bigcommerce offers the most helpful and realistic tools that you'll absolutely use – all covered as part of their monthly bundle. From integration with email newsletter gear (vehicle responders), developing coupons / advertising campaigns, unlimited product variations (e.g. unique t-blouse colorations and sizes), transport and tax configurations, comfy price gateway integrations, handling returns, keep data reporting, social sharing, product desire listing, product critiques, and many others. They surely set you up with a whole lot of tools you need that will help you succeed. Review collected by and hosted on G2.com.
- negative customer service/guide – “Failure to remedy” turned into a not unusual word amongst those, with many clients wondering if the Bigcommerce help personnel is informed enough to handle technical problems at all. loss of 24-hr stay guide on Sundays became an difficulty as nicely.
-Bland Templates – a few human beings have complained approximately how average the unfastened
-tough to customise – customizing Bigcommerce templates. You want to understand some HTML/CSS if you plan on making any fundamental changes. Review collected by and hosted on G2.com.
We were with Yahoo (now Aabaco) for about ten years and wanted to make a switch for some time, but the process seemed daunting.
However, when Yahoo decided to sell off to Aabaco, that gave us a reason!
We researched many options and landed with Bigcommerce because it is local in Austin, Texas, and more importantly, their platform is user friendly, and customer service is unsurpassed. I feel, as a new customer, like they want our business. They seem as though they want us to succeed and this gives us security to put our financial lifeline into their hands. I'm glad we made the decision to make the change - wished we would have done it sooner! Review collected by and hosted on G2.com.
When they migrated our site, it did take some time to work on it to get it right. At first, we were paying for our regular plan while we were working on the site for three months (we engaged in the switch during the busy time of the year for our business) and we wasted $1350 - but then, they offered us a pause plan and that's what we are on now, giving us time to work on our site before launch. Review collected by and hosted on G2.com.
Easy to search for previous clients while being able to look at the newest ones coming in - easily organized. Review collected by and hosted on G2.com.
I would prefer more options on the purchasing site we have started and I would like delivery confirmations to come through Bigcommerce Review collected by and hosted on G2.com.
Very friendly user interface. Little or no learning curve. You can pretty much jump right in and start creating. And when you do get into a jam, plenty of documentation and very helpful support staff. Review collected by and hosted on G2.com.
Well... it won't do everything... but if you know a little HTML and are willing to roll up your sleeves, you can pretty much accomplish everything necessary for an effective e-commerce store. Review collected by and hosted on G2.com.
Big Commerce move with the time and have a very easy to use platform. Great new support system. Love the theme option available and how easy they are to customize. Review collected by and hosted on G2.com.
Nothing that I can think of support wasn't great before but in the last 2 years it has improved and is very easy to use now and I have had quick response and resolved problems. Review collected by and hosted on G2.com.
Everything looks very attractive and is aesthetically pleasing. The set up guides and videos have improved a lot. Review collected by and hosted on G2.com.
It's very difficult to get customer help when you need to talk to a "real person." You have to have a PIN number before you can actually talk to someone.
They also don't alert you before they do an update. An update can change customized settings or cause them to stop working. Review collected by and hosted on G2.com.
It is very user friendly, we can add members of our team with different restrictions, and it is effortless to copy products across our stores. The platform is pretty straight forward and easy to use! Review collected by and hosted on G2.com.
Sometimes the answer to a question cannot be found in support/big commerce university and the responses from customer service haven't been very good. Review collected by and hosted on G2.com.
