BigCommerce Reviews & Product Details - Page 5

Its easy to use when you are non-technical and SEO is easy to configure Review collected by and hosted on G2.com.

It don't provide staging, have bugs and when you do importing with products Review collected by and hosted on G2.com.

BigCommerce is very much that - big. The possibilities are nigh on endless, particularly when partnering with a development agency specialising in BC. There's clearly a drive by BC towards empowering their merchants to go global with lots of tools to make international selling easy. The platform itself is easy to use on a day to day basis, and the customer support is excellent with quick response times and largely quick solutions. The number of integrations with third party platforms is really quite impressive offering lots of choice. Review collected by and hosted on G2.com.

Analytics could be more maleable. Sometimes the platform feels too powerful for our smaller side projects. Working with a development agency or having a developer on the team is very much required with BigCommerce - sometimes even what feel like the simplest of projects require a deep knowledge of APIs etc Review collected by and hosted on G2.com.

Our ecommerce business basically doubled overnight once our BigCommerce stores went live earlier this year. SEO seems to be really good, we're able to create robust product listings with plenty of quality photos, video, etc. We love the multistore platform as we have 5 websites and are able to sell across all of them with one backend experience. No downtime that has ever been noticeable. Our CSM has been very helpful. Review collected by and hosted on G2.com.

A lot of the options we need require separate subscription based apps which can add up quickly. Some difficulties customizing some of the templates. Some difficulties with some apps not being compatible with multistore. My biggest frustration is in not being able to edit orders and have the payment amount adjust- we have to cancel an entire order if a customer wants to cancel or add an item, then wait a day to issue a refund and have the customer reorder. Review collected by and hosted on G2.com.

BigCommerce has been instrumental in our development since day 1. To TYLER'S, BigCommerce isn't just a SAAS platform, they're coaches, mentors, friends, and counselors. We're best at being a specialized retailer and have spent 40 years navigating the physical store side, but are still fairly young and new in the online world. BigCommerce helps us understand the mechanisms to be more competitive in the ecommerce space, which spills over into our stores through implementations directed towards an omnichannel experience. They know our goals and resolutions and even in the worst case scenario of not knowing the answer to something, they find someone who does. Review collected by and hosted on G2.com.

The mobile app is coming along but still has some work to be optimized and complete. I'm on the road a lot and always have to work off my phone so this will be a big win for me when everything is finalized. Review collected by and hosted on G2.com.

What I like best are the incredibly well trained Support staff who are always available. I've worked on a number of platforms, and these folks really know their stuff! Review collected by and hosted on G2.com.

Some of the ways in which product merchandising is managed could be improved to save merchants time. How do I add multiple products to the same category, or place multiple products on sale without visiting each product one by one? Other platforms make this basic product management much easier. Also, although there are many native features, some of them aren't very good and force merchants to improve upon them via apps (blog management and gift certificates to name a couple). Review collected by and hosted on G2.com.

Big Commerce phone support is excellent. They usually fix my issues fast and in a timely manner. It is a technical company. Ease of Implementation is intuitive and fast. The phone support is always reachable even at odd hours. Did I say the phone support was excellent? Review collected by and hosted on G2.com.

I have to upgrade my websites to new versions sometimes because some things on the website have become obsolete. Review collected by and hosted on G2.com.

It's built for novices but developers can still do a lot with it. Unless your catalog is humongous, you can also just base your BigCommerce store on WordPress instead if you're more familiar with that. Review collected by and hosted on G2.com.

I could never get them to answer why my ex-employer's Cornerstone-based store didn't have top scores in web analytics measurements. Review collected by and hosted on G2.com.

It allows to perform many operations and transactions, and it's an excellent tool for backstore processes. Review collected by and hosted on G2.com.

Sometimes the different settings can be hard to locate on the interface, and it comes with some default settings that we have to manually disable every time we are going to place an order. Review collected by and hosted on G2.com.

On the rare instances that we have had an issue on Big Commerce, the support we have received has been top-notch. The stability of the platform is the most important benefit we have gotten from Big Commerce, the store has never been down for any amount of time in the 18 or so months we have been using it. Our previous experience with a different product was not the same. We also were live less than 4 months after we made the decision to migrate to Big Commerce and we have around 5,000 SKUs on our site, so it ease of implementation and was huge for us. We also have many different customer types from different b2b and b2c customers, so integrating our ERP seamlessly has been great. Review collected by and hosted on G2.com.

There needs to be a way for there to be 2 store owners, as only the store owner can perform certain functions. This is nitpicking though, we honestly have no complaints. Review collected by and hosted on G2.com.

Freedom to build/develop custom solutions. It's one of two reasons we left Shopify. Review collected by and hosted on G2.com.

It's been a mixed bag. We came over from Shopify and I feel Shopify is much more user friendly. We were promised a universal store that would allow us to operate globally through a single domain and the delivery of that product has been pushed out several times. Instead of having a single .com site we currently manage and operate 5 instances (.com, .co.uk, .ca, .eu & .au) Review collected by and hosted on G2.com.