Video Reviews
BigCommerce Review
Great mid-tier ecommerce platform for growing companies
539 BigCommerce Reviews
Overall Review Sentiment for BigCommerce
Log in to view review sentiment.
Dedicated customer service reps. Any time I run into a problem someone js fhere to help. Review collected by and hosted on G2.com.
Having to use a plug in to estimte all of the shipping rates. Review collected by and hosted on G2.com.
Their customer service is exceptional, Bryan was very helpful getting my store moved over to Bigcommerce. Includes a lot of features, very easy to use and intuitive, professional looking templates. Review collected by and hosted on G2.com.
I would like the ability to customize templates more. If you have a lot of products with variations it can be a little tedious to create option sets. I wish the Ebay integration included templates to make my listings look more professional. More sub-menu levels for large catalogs. Review collected by and hosted on G2.com.
User Interface, ease of use, clear reports, integrated shipping and updates, accessibility of apps, pricing model. Review collected by and hosted on G2.com.
Does not have an integrated Affiliate Marketing platform like 3D Cart does. Affiliate marketing is so popular these days it's not conducive to leave this feature out. The apps you can get for it are $30-$60 per month which is high fir just one more feature. Review collected by and hosted on G2.com.
The large suite of apps, easy order management, and clean layout. Review collected by and hosted on G2.com.
The new stencil themes are difficult to customize layout. More extensive knowledge of code is necessary to get certain elements changed. Review collected by and hosted on G2.com.
We are a small shop and the POS inventory integration with our Square account is the best! Review collected by and hosted on G2.com.
We are still trying to figure out how to switch our custom domain from our former host to our Big Commerce website. Review collected by and hosted on G2.com.
The navigation and menus are very thorough and it is extremely easy to find each category Review collected by and hosted on G2.com.
The sub categories get lengthy when you have to sort through them all Review collected by and hosted on G2.com.
It allows someone without knowledge of code to create an online store and collect payments from people. Review collected by and hosted on G2.com.
If you want to customize anything, it's extremely complicated and tedious. The templating system is very old. It's difficult to find freelancers who will work with it anymore because of that. I have one customer who has been on BigCommerce for years and he's had a terrible experience even at one of the highest paying tiers. Their customer support is not helpful at all and their documentation is disorganized and they have old instructions scattered across search engines, it's hard to understand what's still relevant. Review collected by and hosted on G2.com.
Easy to learn , excellent customer service Review collected by and hosted on G2.com.
Some things took a little bit of playing around with to figure out, but they have such excellent customer service that when I have a question I contact/chat with them. Review collected by and hosted on G2.com.
