Video Reviews
BigCommerce Review
Great mid-tier ecommerce platform for growing companies
539 BigCommerce Reviews
Overall Review Sentiment for BigCommerce
Log in to view review sentiment.
How easy it is to customize and add your own branding. The themes are current and easily customizable. You don't need any experience in coding and design. Everything is self explanatory and anyone can create an amazing site. The support team is also amazing ! Review collected by and hosted on G2.com.
There is nothing really to dislike. Works and generated sales from the first few days after launch. Review collected by and hosted on G2.com.
The best thing about BigCommerce is that it is user-friendly and the support staff is always available via chat. When I have questions (which happens a lot :) it's great to know that there is a REAL person there to help. It also plays well with other platforms such as PayPal, etc. Review collected by and hosted on G2.com.
I would like them to over regularly scheduled user workshops (webinars) for beginners to advanced users because I really think I'm not using as many features available to me as I should. Review collected by and hosted on G2.com.
Being a large application store, I can add more advanced tools if needed like auto responders, creating coupons and a secure payment method among others. It is easy to use and setting up your online store is not even time consuming. Their support agents are there to assist you in any way possible and BigComerce has an excellent team which is taking care of hundreds of store owners throughout the world. Review collected by and hosted on G2.com.
I don't have many complains from BigCommerce. However, I think the number of themes to choose from are quite limited and it can be a problem if the theme does not match with the product. Along with this, one major disadvantage is the lack of application on the Play store or on the Apple App Store so owners are constrained to not manage their store while on the go. Review collected by and hosted on G2.com.
Simplicity, I came from being a tradesman into the online world of selling with no technology skills into e-com, the Bigcom platform made this a very easy transition and as they have grown I have not had to become an IT specialist to keep up. Review collected by and hosted on G2.com.
Duplicating Products, when duplicating a product that is mapped to Google Shopping, if you change its category without changing the google shopping to the new category and try and save it will delete all changes you have made, really frustrating when dealing with multiple options. Review collected by and hosted on G2.com.
BigCommerce is a great starting point for fledgling businesses and for the hobbyist webmaster. Setting up is very intuitive and straightforward. If you want to get a website up and running quickly, this would be a great site to use. It's also great if you want to do more customized branding suited to your company. Review collected by and hosted on G2.com.
There isn't much that I dislike about this website. Review collected by and hosted on G2.com.
BigCommerce has incredible support across the board. They truly take care of their customers and invest in those relationships. From a partner perspective it's reassuring that should I need anything I'll be able to talk to someone ready to help me out. From a client perspective there is peace of mind knowing they can always call support and receive quality help. Outside of the customer service, the platform itself is one of my favorites. Less app installations needed for basic customizations and developer friendly. All around one of my favorite platforms to work with. Review collected by and hosted on G2.com.
It's not necessarily harder to train a client on BigCommerce, but in some ways it is less intuitive than other platforms. However, that honestly hasn't even been a big issue for us. Review collected by and hosted on G2.com.
Price and unlimited image hosting along with its excellent user interface. Review collected by and hosted on G2.com.
Support is pretty bad and hard to get ahold of anyone. Our initial experienxe with their sales team was also rocky. Review collected by and hosted on G2.com.
Bigcommerce has the ability to handle many products, and the template we purchased works very well. Review collected by and hosted on G2.com.
It often takes many steps to list items across different channels and sometimes making basic changes is a clunky process. Review collected by and hosted on G2.com.
