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539 BigCommerce Reviews
Overall Review Sentiment for BigCommerce
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BigCommerce has built up an oversimplified programming that is permitting little and fair size organizations to move at scale. We've had the option to learn and adjust new procedures as their group keeps on opening new capacities to designers and as they push advancement in their application market. Quick and solid applications will be vital to building and keeping up the following advancement of online business organizations and having that foundation set up will be urgent in the years to come. The functionalities that BigCommerce was creating permitted us to run a more lean and smooth activity while as yet guaranteeing we offered the best client experience conceivable. As a SMB, keeping up our operational principles at scale is need. We would prefer not to abandon our reliable clients as we keep on developing. BigCommerce was a conclusive decision to guarantee we keep up that norm. Review collected by and hosted on G2.com.
There are exceptionally restricted choices to edit your landing page, and basically little to no choices to alter your shop pages. It requires a few seconds to load the page content, and javascript running on an item page may not run for 3-4 seconds after the client lands! Not ideal The email proofreader is really out of line but we got help with that. We ended up using another mail provider and integration into into Bigcommerce when done. Its absolutely impossible to send a test email either, or maybe because I do not understand the features accordingly as they are just too many to pay attention to. Review collected by and hosted on G2.com.
I cherished the flexibility accessible for building item pages, having the option to set it up so valuing changes consequently for various item alternatives, and the import/trade capacities to refresh enormous inventories through Excel archives rather than physically altering inside the web application. Bigcommerce offers probably the most comprehensive features in their entrance level item choices, making them superb for small and large companies alike. Their degree of client care and straightforwardness about assistance issues and new highlights being developed are astounding and maybe one of the primary reasons why we've continued utilizing Bigcommerce as opposed to changing to other ecommerce sites that meets other fundamental highlights that we are as yet anticipating from Bigcommerce. The accessibility of outsider applications (counting transportation and coordination) has been extraordinary to work with up until this point. Review collected by and hosted on G2.com.
It tends to be hard to get a really modified site without recruiting an engineer or putting resources into web improvement abilities of your own. This is additionally valid for their email highlights. In the event that you don't have a fundamental knowledge of HTML, it will be close to difficult to modify their framework messages without an outside arrangement. Review collected by and hosted on G2.com.
The main reason I prefer bigcommerce is not because its affordable but what it offers or what comes with the subscriptions that other counterparts don't offer. By now everyone should know that Bigcommerce stands above everyone ecommerce site when it comes to importing limits, customer service, apps and integrations, modern theme marketplace and more. Bigcommerce is my favorite because they put the customers first and are always there when you need help with something either on your end, or a bug on their system. Review collected by and hosted on G2.com.
What i really dislike is the themes are madd expensive. Like c'mon please reduce the prices so I can upgrade my store's looks and feel. One of my favorite themes there i couldn't even look at because the price made me feel broke but apart from that the theme I use is fine, my store's up and running well. Everything is going smoothly and so far so good. Review collected by and hosted on G2.com.
The multiple payment providers is particularly my favorite. Bigcommerce provides a variety of payment providers from both Android and Apple platforms and other offline payment providers as well. Matter of fact, whatever payment provider you use or want to use, there's a high percent chance it's compatible with bigcommerce Review collected by and hosted on G2.com.
Haven't found anything other than lesser integrated apps or rather lesser major integrations. While there's a lot of apps that can cover for some of the major apps and marketplaces out there.. these cover or back up apps don't work as efficiently as the major apps/marketplaces themselves. But other than this problem, Bigcommerce is good to go Review collected by and hosted on G2.com.
I remember those early times, starting my business was really difficult. I tried to build websites and add my products, tried to keep up with the complexity and lots of theme options some of which you dont even understand how they work.
But then I found bigcommerce where they have perks like no limits on the products you can upload, help extend free trial until you're ready to try a custom domain, setting up websites is smooth and easy, and if you need help, the customer support is right there to help you asap.. no waiting for bots to connect you and all the other annoying things other websites do! Interms of setting up mainly "A Store" Big commerce is THE ONE!. Review collected by and hosted on G2.com.
There's really nothing to dislike. They love and support you get from bigcommerce is enough to not even take their mistakes into consideration (thats if they even have any mistakes). Bigcommerce always tend to fix whatever problems you are encountering no matter when you contact them from morning to past midnight, there's always someone to help. There's really nothing to dislike. Not even the prices are expensive its all just right. Review collected by and hosted on G2.com.
I have struggled with trying to run a webstore myself for years as I have a small home based company and was trying to cover all the bases myself.
After trying a bunch of different scripts and websites a friend recommended Big Commerce to me to have a look at.
They will give you a free trial which is nice to see if what they have works for your needs and were really good about answering any questions I had.
Setting up my new website went really smoothly, and between asking questions of Support and watching/reading the very helpful pages and videos they have available I was able to put up a website I am finally proud of and works smoothly for my customers.
It is really easy to modify the looks of your site using their templates and WYSIWYG page builder that they provide for you, it did not take me very long to figure out the basics. What is also nice that if you are a beginner or a expert you can modify your website looks, where trying to figure out coding, and css info to modify pages on other platforms would get me very confused and never turn out as good as I had hoped. But with their page builder I have been able to modify all the pages to look just like how I want, and adding additional pages as needed is simple also.
Being able to add whatever shipping methods and Payment methods you require is really handy and easy to do and almost right away I noticed a increase in my sales.
Something that for at least myself that really worked out perfect was being able to have some orders set to a Pre-Order status, as I make many products by hand, so there is a lead time from order date to shipping date.
I had struggled to make this work before, but was thrilled to be able to incorporate it into my website and its worked better then I could have hoped for. Review collected by and hosted on G2.com.
At this time, I can not think of anything that I would say I dislike about things. I have been really pleased with everything up to this time, from support, to value for your $$$. Review collected by and hosted on G2.com.
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Our POS is ShopKeep so I would have to say the thing I like best is that BigCommerce integrates with ShopKeep and made setting up the store extremely easy. All products in ShopKeep were able to be turned on in BigCommerce so I didn't have to create everything all over again. Also, inventory tracking is done in both ShopKeep and BigCommerce so if something sells in-store or online, inventory will be accurate on both ends. When bringing in new products, I create the item in ShopKeep, go to integrations, and turn on the new products in BigCommerce where item name, price etc are all transferred through. Review collected by and hosted on G2.com.
I would say the initial thing that I didn't like was that we would get lots and lots of scammers using fraudulent credit cards attempting to purchase merchandise from our online store. The transactions were usually marked as suspicious. We would then look into it and refund the card if it was indeed fraudulent. It was more so just annoying, but updates to BigCommerce and to the checkout process have seemed to fix this issue. One other thing that I would say that I dislike is that sometimes I forget that changes need to be made in ShopKeep first and then those changes will automatically update in BigCommerce. It doesn't update the other way if changes are made in BigCommerce first. Review collected by and hosted on G2.com.
No glitches, reliable, fast and the support team are quick to respond with any queries we have. Review collected by and hosted on G2.com.
We are approaching 16,000 categories and this is one area slowing us down. Review collected by and hosted on G2.com.
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I like the fact that I can manipulate our website without the use of a designer. The application is quite robust. With the knowledge base, the user community, and online chat to support, I can usually get most of my questions answered. Review collected by and hosted on G2.com.
There are some portions of the application that are rather technical and confusing. The major drawback is the pricing structure can punitive. Our volume increased to a significant level then our pricing tripled. Once the pandemic hit we were unable to reduce the pricing until the balance of our previous 12 months' volume dropped below the plan benchmark. Review collected by and hosted on G2.com.