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BigCommerce Reviews & Product Details - Page 17

BigCommerce Overview

What is BigCommerce?

About BigCommerce BigCommerce (Nasdaq: BIGC) is a leading open software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. BigCommerce provides merchants sophisticated enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2C and B2B companies across 150 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Molton Brown, S.C. Johnson, Skullcandy, SoloStove and Vodafone. Headquartered in Austin, BigCommerce has offices in London, Kyiv, San Francisco, and Sydney. For more information, please visit www.bigcommerce.com or follow us on Twitter, LinkedIn, Instagram and Facebook.

BigCommerce Details
Product Website
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Product Description

A partner ecosystem should help you innovate and succeed without limits. That’s why we only include best-in-class technology providers, ecommerce designers, developers and marketers to fill any gaps you may have in teams, time or tech.

How do you position yourself against your competitors?

Meet the flexible, open SaaS platform leading a new era of ecommerce. Explore limitless possibilities to Build, Innovate and Grow.


Seller Details
Company Website
Year Founded
2009
HQ Location
Austin, TX
Twitter
@bigcommerce
66,763 Twitter followers
LinkedIn® Page
www.linkedin.com
1,274 employees on LinkedIn®
Ownership
NASDAQ: BIGC
Phone
1-888-699-8911
Description

BigCommerce (Nasdaq: BIGC) is a leading open SaaS and composable ecommerce platform that empowers brands and retailers of all sizes to build, innovate and grow their businesses online. BigCommerce provides its customers sophisticated...


Gina P.
GP
Overview Provided by:

Recent BigCommerce Reviews

Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"If you want ecommerce at scale, BigCommerce is your best bet"
Data migration seems to be smooth and the option to host multi-store front. It is also easier to integrate it with a visualization tool like Tableau.
Laijun Jennie X.
LX
Laijun Jennie X.Mid-Market (51-1000 emp.)
4.5 out of 5
"Super useful in growing your businesses"
It provides a lot of integration for ecommerce and I am able to get support whenever I can. The implentation is easy as clicking a few buttons and ...
Durga Akhila C.
DC
Durga Akhila C.Small-Business (50 or fewer emp.)
5.0 out of 5
"My take on the Global Sensation Big Commerce"
Big Commerce has helped many businesses by being scalable enough to small businesses as well as big ones.The customization based on business proble...
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BigCommerce Media

BigCommerce Demo - BigCommerce Dashboard
Monitor, manage and customize all aspects of your store from the control panel
BigCommerce Demo - Themes Marketplace
Choose from hundreds of free and premium design templates to create a beautiful storefront
BigCommerce Demo - Help Center
Find innovative and quick solutions for all of your ecommerce challenges, with expert support every step of the way
Play BigCommerce Video

Official Downloads

Answer a few questions to help the BigCommerce community
Have you used BigCommerce before?
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Video Reviews

539 BigCommerce Reviews

4.2 out of 5
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539 BigCommerce Reviews
4.2 out of 5
539 BigCommerce Reviews
4.2 out of 5

BigCommerce Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BigCommerceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Apparel & Fashion
AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about BigCommerce?

BigCommerce has built up an oversimplified programming that is permitting little and fair size organizations to move at scale. We've had the option to learn and adjust new procedures as their group keeps on opening new capacities to designers and as they push advancement in their application market. Quick and solid applications will be vital to building and keeping up the following advancement of online business organizations and having that foundation set up will be urgent in the years to come. The functionalities that BigCommerce was creating permitted us to run a more lean and smooth activity while as yet guaranteeing we offered the best client experience conceivable. As a SMB, keeping up our operational principles at scale is need. We would prefer not to abandon our reliable clients as we keep on developing. BigCommerce was a conclusive decision to guarantee we keep up that norm. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

There are exceptionally restricted choices to edit your landing page, and basically little to no choices to alter your shop pages. It requires a few seconds to load the page content, and javascript running on an item page may not run for 3-4 seconds after the client lands! Not ideal The email proofreader is really out of line but we got help with that. We ended up using another mail provider and integration into into Bigcommerce when done. Its absolutely impossible to send a test email either, or maybe because I do not understand the features accordingly as they are just too many to pay attention to. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

Bigcommerce has upsides and downsides. We choose to stay with BigCommerce until there's an issue we need where BigCommerce can't resolve without us inquiring with a Developer. so set aside a little effort to make a free evaluation and hands on look at the interface. This is the approach we took prior to making any responsibility with them and it gave us a decent opportunity to see that not exclusively did the organization have all we required yet had a ton more alternatives we had not contemplated. Backing have been great about assisting with even idiotic inquiries, so don't be hesitant to inquire. They have a truly valuable assistance area with Help pages, so make certain to look at them. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

At the point when we collaborated with Bigcommerce, they were a fresher rival on the lookout. Some comparative organizations had the option to offer functionalities that were restricting to our underlying development through internet business. Being a blocks and concrete based business since 1978, we had a large number of functionalities expected to stay aware of our actual areas. Despite the fact that they couldn't offer these highlights out of the entryway, they rushed to get them actualized and worked intimately with us to determine our issues. Review collected by and hosted on G2.com.

PB
Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about BigCommerce?

I cherished the flexibility accessible for building item pages, having the option to set it up so valuing changes consequently for various item alternatives, and the import/trade capacities to refresh enormous inventories through Excel archives rather than physically altering inside the web application. Bigcommerce offers probably the most comprehensive features in their entrance level item choices, making them superb for small and large companies alike. Their degree of client care and straightforwardness about assistance issues and new highlights being developed are astounding and maybe one of the primary reasons why we've continued utilizing Bigcommerce as opposed to changing to other ecommerce sites that meets other fundamental highlights that we are as yet anticipating from Bigcommerce. The accessibility of outsider applications (counting transportation and coordination) has been extraordinary to work with up until this point. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

It tends to be hard to get a really modified site without recruiting an engineer or putting resources into web improvement abilities of your own. This is additionally valid for their email highlights. In the event that you don't have a fundamental knowledge of HTML, it will be close to difficult to modify their framework messages without an outside arrangement. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

We at last picked Bigcommerce on account is top on the game in terms of the moderate yearly expenses to possess for our projected business size, and the top to bottom arrangement alternatives. The organization was likewise hoping to open a second area which would convolute delivery and expense suggestions, so Bigcommerce was the best an incentive for the usefulness accessible. If you are looking for major growth with all necessary tools to help you, Bigcommerce is the site to go Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

Additionally, while their entrance level features are among the best in the business, a couple of highlights, (for example, Google Reviews incorporations and Abandoned Cart Recovery) are held uniquely for higher-level plans, which doesn't really makes sense from a monetary viewpoint as their expenses to help these features ought to be negligible. Review collected by and hosted on G2.com.

Verified User in Architecture & Planning
AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about BigCommerce?

The main reason I prefer bigcommerce is not because its affordable but what it offers or what comes with the subscriptions that other counterparts don't offer. By now everyone should know that Bigcommerce stands above everyone ecommerce site when it comes to importing limits, customer service, apps and integrations, modern theme marketplace and more. Bigcommerce is my favorite because they put the customers first and are always there when you need help with something either on your end, or a bug on their system. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

What i really dislike is the themes are madd expensive. Like c'mon please reduce the prices so I can upgrade my store's looks and feel. One of my favorite themes there i couldn't even look at because the price made me feel broke but apart from that the theme I use is fine, my store's up and running well. Everything is going smoothly and so far so good. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

Advice for others considering bigcommerce, "Go ahead". If you're someone with varieties and varieties of products, someone with large catalog of different kinds of whatever you do or want to do or sell, if its business wise, Choose bigcommerce. They give you real flexibility and options to use. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

No problems so far. I have tried lots of features and apps and the integration between Facebook and Instagram has really been simplified and its now way easier. All the benefits I have realized, I mentioned above. Unlike its counterparts, Bigcommerce offers more with its subscriptions than all the other sites I've tried. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about BigCommerce?

The multiple payment providers is particularly my favorite. Bigcommerce provides a variety of payment providers from both Android and Apple platforms and other offline payment providers as well. Matter of fact, whatever payment provider you use or want to use, there's a high percent chance it's compatible with bigcommerce Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Haven't found anything other than lesser integrated apps or rather lesser major integrations. While there's a lot of apps that can cover for some of the major apps and marketplaces out there.. these cover or back up apps don't work as efficiently as the major apps/marketplaces themselves. But other than this problem, Bigcommerce is good to go Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

For those looking to start a business on a large scale or just to manage their small businesses, check out the free trial system first and try to see all the options they have available for you before moving to get a standard or plus or any subscription. Check out the app marketplace and all to make sure you're satisfied with what they offer. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

The integrations is the only problems I have with bigcommerce. I look to use API as the customer support advised me to but from the other end, it's another problem which just keeps going off making the situation more complicated. Bigcommerce already has the apps I need to run my business but some marketplaces I am looking to establish my business in, they're absent. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about BigCommerce?

I remember those early times, starting my business was really difficult. I tried to build websites and add my products, tried to keep up with the complexity and lots of theme options some of which you dont even understand how they work.

But then I found bigcommerce where they have perks like no limits on the products you can upload, help extend free trial until you're ready to try a custom domain, setting up websites is smooth and easy, and if you need help, the customer support is right there to help you asap.. no waiting for bots to connect you and all the other annoying things other websites do! Interms of setting up mainly "A Store" Big commerce is THE ONE!. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

There's really nothing to dislike. They love and support you get from bigcommerce is enough to not even take their mistakes into consideration (thats if they even have any mistakes). Bigcommerce always tend to fix whatever problems you are encountering no matter when you contact them from morning to past midnight, there's always someone to help. There's really nothing to dislike. Not even the prices are expensive its all just right. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

If you're looking to get your company, business, ideas, whatever you want to boost, bigcommerce is the site to go. You'll find almost every tool to help you boost your company and sales and its easy to set up Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

Right now I don't have any problems only that some core apps which I would like to set up my website and establish my products on their markets, are not available yet. But everything is a step and hopefully soon they'll integrate these apps and offer more and more perks for customers.

As for benefits.. there are alot. Updating website/store themes daily, free shipping settings, fast and reliable customer services, the list could go on and on. Review collected by and hosted on G2.com.

KF
Owner/OP - Webmaster
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about BigCommerce?

I have struggled with trying to run a webstore myself for years as I have a small home based company and was trying to cover all the bases myself.

After trying a bunch of different scripts and websites a friend recommended Big Commerce to me to have a look at.

They will give you a free trial which is nice to see if what they have works for your needs and were really good about answering any questions I had.

Setting up my new website went really smoothly, and between asking questions of Support and watching/reading the very helpful pages and videos they have available I was able to put up a website I am finally proud of and works smoothly for my customers.

It is really easy to modify the looks of your site using their templates and WYSIWYG page builder that they provide for you, it did not take me very long to figure out the basics. What is also nice that if you are a beginner or a expert you can modify your website looks, where trying to figure out coding, and css info to modify pages on other platforms would get me very confused and never turn out as good as I had hoped. But with their page builder I have been able to modify all the pages to look just like how I want, and adding additional pages as needed is simple also.

Being able to add whatever shipping methods and Payment methods you require is really handy and easy to do and almost right away I noticed a increase in my sales.

Something that for at least myself that really worked out perfect was being able to have some orders set to a Pre-Order status, as I make many products by hand, so there is a lead time from order date to shipping date.

I had struggled to make this work before, but was thrilled to be able to incorporate it into my website and its worked better then I could have hoped for. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

At this time, I can not think of anything that I would say I dislike about things. I have been really pleased with everything up to this time, from support, to value for your $$$. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

Take a little time to create a Free account and have a hands on look at the interface.

This is what I did before making any commitment with them and it gave me a good chance to see that not only did the company have everything I needed

but had a ton more options I had not even thought about.

Support have been really good about helping with even dumb questions, so do not be afraid to ask.

They have a really useful help section with videos and Help pages, so be sure to check them out. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

I tried to run my own webstores in the past, and struggled. I suffered a bunch of site crashes and rebuilds which makes a customer not trust you with constantly seeing new sites, having to register again.

I have been able to build a website with BigCommerce that I never thought I could do myself, and with the stability of the site, it takes a load of pressure off my shoulders which really is fantastic!!!

Having automatic shipping quoting working has really worked out where, as before I could never figure out how to make that work, but have been able to now have everything set up automatic which has I am sure increased sales. Review collected by and hosted on G2.com.

Drew S.
DS
Manager of Brand Development & Merchandise
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about BigCommerce?

Our POS is ShopKeep so I would have to say the thing I like best is that BigCommerce integrates with ShopKeep and made setting up the store extremely easy. All products in ShopKeep were able to be turned on in BigCommerce so I didn't have to create everything all over again. Also, inventory tracking is done in both ShopKeep and BigCommerce so if something sells in-store or online, inventory will be accurate on both ends. When bringing in new products, I create the item in ShopKeep, go to integrations, and turn on the new products in BigCommerce where item name, price etc are all transferred through. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

I would say the initial thing that I didn't like was that we would get lots and lots of scammers using fraudulent credit cards attempting to purchase merchandise from our online store. The transactions were usually marked as suspicious. We would then look into it and refund the card if it was indeed fraudulent. It was more so just annoying, but updates to BigCommerce and to the checkout process have seemed to fix this issue. One other thing that I would say that I dislike is that sometimes I forget that changes need to be made in ShopKeep first and then those changes will automatically update in BigCommerce. It doesn't update the other way if changes are made in BigCommerce first. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

When we first started out we had a 3rd party company running our online store. We did no work, but didn't make much off it. Once we saw that ShopKeep and BigCommerce partnered up, it was a nobrainer to look into it. Now people from all over the world are able to purchase products from our team and online store. They don't have to physically attend a game to buy merchandise. We also really like the preorder feature that allows us to start taking preorders for some of our popular products before they arrive. Fans are able to guarantee their item and then don't have to wait in line at a game to get a high demand product. Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering
AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about BigCommerce?

No glitches, reliable, fast and the support team are quick to respond with any queries we have. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

We are approaching 16,000 categories and this is one area slowing us down. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

Easy to refund and replace orders. Works well alongside another commerce program. Review collected by and hosted on G2.com.

Rick L.
RL
CEO, Director of Development
Food & Beverages
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about BigCommerce?

I like the fact that I can manipulate our website without the use of a designer. The application is quite robust. With the knowledge base, the user community, and online chat to support, I can usually get most of my questions answered. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

There are some portions of the application that are rather technical and confusing. The major drawback is the pricing structure can punitive. Our volume increased to a significant level then our pricing tripled. Once the pandemic hit we were unable to reduce the pricing until the balance of our previous 12 months' volume dropped below the plan benchmark. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

We are able to offer our customers a unique experience to order corporate catering which helps set us apart from our competition. With our website utilizing Big Commerce we have been able to offer online ordering which has helped us be a market leader for many years. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

Simple user-friendly administration and dashboard Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Does not help with integrating with other platforms like Salesforce and Oracle EBs Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

Be warned, not a a good platform for large complicated companies, especially with complex backend processing. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

Host all e-commerce websites as well as any marketing website on platform.

Benefits had been that migrated many websites to the platform in about two years. Review collected by and hosted on G2.com.