Video Reviews
BigCommerce Review
Great mid-tier ecommerce platform for growing companies
539 BigCommerce Reviews
Overall Review Sentiment for BigCommerce
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ease to use, modify integration with hubspot, pipedrive and website
using tickets and coupon codes are easy Review collected by and hosted on G2.com.
shipment tracking not there like Shopify plus Review collected by and hosted on G2.com.
Can manage multiple brands/websites. Can see order history. Can manage coupon codes easily. Review collected by and hosted on G2.com.
Can't see a full receipt after a refund. Can't manage subscriptions from within. Can't easily see some details like credit card used for orders. Review collected by and hosted on G2.com.
From the initial theme to the back-end content delivery, BigCommerce is hands down our number one choice. Shopify is cumbersome and their customer service is a joke. BigCommerce and their third party developers are very helpful and their solutions come complete rather than requiring additional solutions. Review collected by and hosted on G2.com.
Our initial dislike was the inability to manage multiple channels through the BigCommerce dashboard. Our other dislike was the scarcity of available themes to choose from. BigCommerce has since turned our frown upside down. They recently released their new channel manager for Facebook, Amazon, Instagram and more. Also, with BigCommerce being chosen by more e-commerce stores, their growing popularity has attracted the best theme and app developers and their offering is outstanding now. Review collected by and hosted on G2.com.
Bigcommerce is effortless to use. It has plenty of applications that make feed management, conversion tracking, and order tracking easy. It provides feed management app for both Google Ads and Facebook Ads. Review collected by and hosted on G2.com.
Integrating with Google Ads is not possible to advertise products directly from BigCommerce. Review collected by and hosted on G2.com.
Simplified Way of Doing Business. Ease of Use or User Friendly. Review collected by and hosted on G2.com.
Not sure about Security which is a major aspect as more & more e-commerce business on way. Review collected by and hosted on G2.com.
That it directly integrates with Square. You can use square for your credit card processor. It has apps built in that others charge for, like pre-orders and returns portals. Review collected by and hosted on G2.com.
Not a huge fan of the changes made to the template builder. Review collected by and hosted on G2.com.
I like that includes so many elements that you would have to pay separately for on other platforms. It integrates with so many marketplace platforms as well. I like the BC Community online as well as on social media platforms. Everyone is so willing to help others improve their site or solve a problem. It's user friendly so that a beginner can start right away. The tutorials that BigCommerce offers really help with any level one may be on. The chat feature is extremely helpful when you're needing something quick. Review collected by and hosted on G2.com.
I wish there were more free templates to use but overall, especially with being able to add different elements to your home page, the templates provided suffice. You can make it your own without having to code on your own, which I do not. Review collected by and hosted on G2.com.
That Tech Support is available by phone or live chat. Review collected by and hosted on G2.com.
I felt that this product is not user friendly. In addition, their tech support was not very helpful. When I called in, I felt I knew more than their tech support people from all the research I had already done to try and solve the problem. Review collected by and hosted on G2.com.
