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BigCommerce Reviews & Product Details - Page 14

BigCommerce Overview

What is BigCommerce?

About BigCommerce BigCommerce (Nasdaq: BIGC) is a leading open software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. BigCommerce provides merchants sophisticated enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2C and B2B companies across 150 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Molton Brown, S.C. Johnson, Skullcandy, SoloStove and Vodafone. Headquartered in Austin, BigCommerce has offices in London, Kyiv, San Francisco, and Sydney. For more information, please visit www.bigcommerce.com or follow us on Twitter, LinkedIn, Instagram and Facebook.

BigCommerce Details
Product Website
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Product Description

A partner ecosystem should help you innovate and succeed without limits. That’s why we only include best-in-class technology providers, ecommerce designers, developers and marketers to fill any gaps you may have in teams, time or tech.

How do you position yourself against your competitors?

Meet the flexible, open SaaS platform leading a new era of ecommerce. Explore limitless possibilities to Build, Innovate and Grow.


Seller Details
Company Website
Year Founded
2009
HQ Location
Austin, TX
Twitter
@bigcommerce
66,763 Twitter followers
LinkedIn® Page
www.linkedin.com
1,274 employees on LinkedIn®
Ownership
NASDAQ: BIGC
Phone
1-888-699-8911
Description

BigCommerce (Nasdaq: BIGC) is a leading open SaaS and composable ecommerce platform that empowers brands and retailers of all sizes to build, innovate and grow their businesses online. BigCommerce provides its customers sophisticated...


Gina P.
GP
Overview Provided by:

Recent BigCommerce Reviews

Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"If you want ecommerce at scale, BigCommerce is your best bet"
Data migration seems to be smooth and the option to host multi-store front. It is also easier to integrate it with a visualization tool like Tableau.
Laijun Jennie X.
LX
Laijun Jennie X.Mid-Market (51-1000 emp.)
4.5 out of 5
"Super useful in growing your businesses"
It provides a lot of integration for ecommerce and I am able to get support whenever I can. The implentation is easy as clicking a few buttons and ...
Durga Akhila C.
DC
Durga Akhila C.Small-Business (50 or fewer emp.)
5.0 out of 5
"My take on the Global Sensation Big Commerce"
Big Commerce has helped many businesses by being scalable enough to small businesses as well as big ones.The customization based on business proble...
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
2 people requested security information

BigCommerce Media

BigCommerce Demo - BigCommerce Dashboard
Monitor, manage and customize all aspects of your store from the control panel
BigCommerce Demo - Themes Marketplace
Choose from hundreds of free and premium design templates to create a beautiful storefront
BigCommerce Demo - Help Center
Find innovative and quick solutions for all of your ecommerce challenges, with expert support every step of the way
Play BigCommerce Video

Official Downloads

Answer a few questions to help the BigCommerce community
Have you used BigCommerce before?
Yes

Video Reviews

539 BigCommerce Reviews

4.2 out of 5
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539 BigCommerce Reviews
4.2 out of 5
539 BigCommerce Reviews
4.2 out of 5

BigCommerce Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BigCommerceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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David G.
DG
Marketing & New Product Development
Biotechnology
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about BigCommerce?

The user interface is very intuitive and it is very easy to manipulate content. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Uploading images and pdfs must be done through a third-party file-transfer app, which is a little bit of a hassle; I'd prefer to just drag and drop. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

BigCommerce is continually modifying/updating the user interface and adding features. They don't always communicate which features have been added, but the product keeps improving, year after year. I highly recommend this software. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

Offering custom discounts on individual orders is easy to do after the order is placed - this was not always the case. We used to have to void the order, then contact the customer and have them place their order a 2nd time, using a discount code. Now, when we decide to offer a discount, we can reduce the price on the back end and not bother the customer. Review collected by and hosted on G2.com.

Verified User in Wholesale
UW
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about BigCommerce?

Customer and Sales Support is by far the best.

The product is robust with lots of features and excellent apps that plug in.

I've been a customer for many years and have no plans for switching.

Thank you Big Commerce for making eCommerce easy. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

There's really nothing to dislike that I can think of right now. I mean pricing could always be lower it's a little bit expensive but you get what you pay for I guess. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

I checked other platforms I did a lot of research before choosing Bigcommerce. Shopify is very similar however I heard the support wasn't as good. Also they didn't have a wholesale B2B functionality that was robust or even close to robots. I'm using bundle B2B which is the Plug-In or app for Bigcommerce and is extremely robust and the team is amazing. I highly recommend using Bigcommerce. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

Making it easier for customers to do business with us which is driving sales. Review collected by and hosted on G2.com.

Dana R.
DR
Chief Photographer
Photography
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

For what BC offers, they're hard to beat. Coming from Wordpress/Woo, it's a goldmine of flexibility when it comes to their backend structure, security and flexibility. They offer so much in their base package. Wordpress is messy and so much to maintain. BC is not. It's a simple plug-n-play type of system where you add your content and you can be up and running within 24 hours. It's quite refreshing, actually. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

As with most of the others, customization is lacking. Their "free" templates are blah and boring and their paid templates are cost-prohibitive for a startup. If you've got the funds for one, that's great; but for many of my clients, they need something quick and easy to get started with. While BC has a superb back-end, the design side of it for "unseasoned" business owners can be very challenging and frustrating. Their new(er) page designer is good, but not great. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

Ease of use, quick to implement and a thorough selection of options for the beginning shopkeeper. I work mostly with new small business owners and BC has checked all of our boxes to get started with speed and efficiency. Review collected by and hosted on G2.com.

Aditya R.
AR
Search Engine Opitmizer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

Subscription model as per the need and business size. Easy integration with Google Ads and implementing pixel is super easy. Interactive dashboard for store performance. Added functionalities such as Google Customer Reviews. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

The interface is not super interactive and there are many areas for improvement. For example, the reporting section needs to be more detailed. The basic plan lacks a lot of essential features such as Google consumer reviews. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

eCommerce setup and selling products. Integrating with Google Ads to sale over shopping channel. Work with reporting team to see what products are doing well and needs to be restocked sooner than later. Review collected by and hosted on G2.com.

Verified User in Computer Software
CC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about BigCommerce?

The overall architecture is futuristic, and product management is comparatively better than other products in similar lines. Other tools uses product attributes as tags where in this you create a new attribute which helps in terms of complex filtering, searching on website. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

The marketplace is not that big as of yet but growing. The overall system is not that mature. Suppose you are looking to launch an eCommerce solution with OOTB features. This is a good solution. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

The overall cost for a merchant will be BigCommerce licensing fee plus the recurring fee that they will pay for the apps used. Before confirming this platform, make sure you check that required apps are available on Marketplace. Otherwise, you will have to create your own solution(Custom App) to fulfill requirements and that will be an additional cost and will be costly. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

Its an eCommerce solution and helps merchants quickly go live with minimal requirements of the technical team. Integrations are simple for the apps which are available in marketplace but again marketplace is not that big. Review collected by and hosted on G2.com.

Suraj Kumar J.
SJ
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

I like bigcommecerce as developer to work on platform it is easy to handle tools for design and development and you easily manage your products and you can create categories. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

It's have some issue on web optimization I hope it's can be fixed for big commerce team , as Google ads and other marketing tools needs for optimazed page to use for getting leads Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

Using bigcommerce we can easily build and development e-commerce website within 3 days and start selling products and user have option to get good platform, also it's have lots of paymt method option . Review collected by and hosted on G2.com.

Keith W.
KW
Vice President of Consulting Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

There is a good section of professional templates with responsive content. Customers are impressed with the look of the site and cost of operation is more affordable than the top competitors. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

There are more templates and integrations available for competitors like Shopify. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

My previous web platform was not responsive, making usage with small devices difficult. BigCommerce fixed that with a highly professional look. The platform manages all security and features updates, bringing great peace of mind. No more managing web code and fighting off hackers. Review collected by and hosted on G2.com.

HC
Marketing Coach
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

Big commerce gives you a lot of custom ability to list different items on your website and edit some of the criteria within each item. You can add a really thorough description, add other links, pricing, and a lot of other things to each product which is a nice ability to have. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

It can be a little difficult to use if you've never used a similar tool before. I think that's just the case for most software that does similar things to this one. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

Just ability to list different items on my site and other services as well. I like the ability to integrate other software even though I'm not using it, it's nice to have it if I decide to use it. Review collected by and hosted on G2.com.

Verified User in Biotechnology
UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

I like that it can also be used as a CRM as well as a platform users can utilize to create their own orders. This flexibility will make getting quotes to customers easier and more seamless Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

I currently do not like the fact that it is not able to integrate into our CRM easily. That is the last hurdle we are hoping to overcome in the coming months. Once the integration is complete, it will be perfect. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

We are solving customers being able to generate their own quotes. Our sales team is so busy and customers are constantly asking for quotes. This will take a lot off the sales team and allow them to process more POs. Also will be easier for the customer rather than communicate to people to change the quote up for them Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

Best for e-commerce, also using Shopify for B2B as comparison Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Limited compared to other competing services Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

Network effect Review collected by and hosted on G2.com.