BigCommerce Reviews & Product Details - Page 11

Most useful and best thing of BigCommerce is their service and support Review collected by and hosted on G2.com.

Some time support was delayed but they will solve as they can earliest Review collected by and hosted on G2.com.

One thing that attracted me to BigCommerce is that it isn't open source so there aren't frequent patch updates as required by platforms like Magento. There are many plugins and apps that integrate right with BigCommerce to make for a robust experience in order management, store setup, marketing, and website customizations. Review collected by and hosted on G2.com.

BigCommerce doesn't have a lot of flaws. We have a dedicated account rep that checks on us from time to time and does evaluations for us. It's easy to grow our business with BigCommerce and not feel too many growing pains. Review collected by and hosted on G2.com.

BigCommerce platform reflects the best engineering practices combined with the product that focuses on the best possible shopper experience. Rather than building a monolith, a BC team forged a reliable shopping cart that scales as your business grows. It provides an expandable platform for partners and developers to innovate on. The API documentation is excellent, and developers share a lot of knowledge/know-how in open forums. The BC customer and partner support teams are world-class, simply unprecedented amongst eCommerce platform leaders. Many of our clients choose BC over other platforms due to its lightweight, quicker time to market, and less cost of implementation and integration effort than other platforms. The platform roadmap of features and innovation is rich, filled with fundamental merchant enablers, such as omnichannel, multi-storefront, and international commerce features. Review collected by and hosted on G2.com.

With its passionate focus on being the best-of-breed shopping cart, BigCommerce also is relatively standardized in its core features. Customization is possible but comes at a cost when one has to build a unique integration or s set of business rules. We usually build cloud custom serverless apps and connect them to the back end of a BC store for our clients when something advanced is required. However, for most use cases, there are plenty of apps and extensions available through the BC marketplace. They cover a broad range of B2B and B2C functionality and integrations with the most popular eCommerce products and services, such as marketplaces, payment gateways, shipping and financing methods, tax services, personalization engines, and others. Review collected by and hosted on G2.com.

Our company migrated from a woocommerce store to our new BigCommerce store. The sidebar cart and checkout page plus easy integrations with our fulfillment are some of our favorite aspects. Review collected by and hosted on G2.com.

It could use a WYSIWYG update. Some of the items on the page builder needed to be styled through CSS. Also the ability to create different layouts based on desktop or mobile would be great. Review collected by and hosted on G2.com.

BigCommerce has been a crucial tool in our company's growth. We have a very strong online presence and it is steadily growing. In 3 years, we have grown substantially and a lot of the growth can be credited to the platform that keeps us running. Review collected by and hosted on G2.com.

The cost of BigCommerce is a bit overwhelming. It is certainly a justified cost, however, it is a very big investment, especially as the business grows with the number of orders and sales volume. Review collected by and hosted on G2.com.

I like BigCommerce for the following:

You can design your online business with the help of custom templates.

You have the option to sell both physical and digital goods.

You have complete freedom to design your website and collaborate with your colleagues.

BigCommerce can be used in conjunction with other applications.

Create widgets for your custom components using the page builder.

BigCommerce offers mobile e-commerce with a variety of customizable features. Review collected by and hosted on G2.com.

Some changes to BigCommerce require strong HTML and CSS skills.

After viewing, notifications will not be marked as read.

Additional costs are required for plugins.

Beginners face a steep learning curve.

Their plans have sales volume restrictions.

There are currently no shipping discounts available.

The ability to recover abandoned carts is only available on higher-tier plans. Review collected by and hosted on G2.com.

BigCommerce offers a lot of out-of-the-box features that our business needs for our day-to-day operations. What doesn't come with BigCommerce is often available as an add-on (app) and it easily integrates with other software such as ShipperHQ, ShipStation, QuickBooks, etc. Review collected by and hosted on G2.com.

When I started working for my company, they had a lot of website modifications that made it difficult to update the website theme/template. If there was some kind of way to update theme files without losing previous modifications, that would be very helpful for my team. Review collected by and hosted on G2.com.

Beyond the SAAS platform capabilities, my experience with BigCommerce has been incredible especially due to the team of resources they provide - from the excellent trainers to the success managers who truly have your back. I could not ask for a better team of people to support the successful launch and ongoing growth of my business. Review collected by and hosted on G2.com.

It would have been helpful to understand the estimated cost of the complete project with the plugins during the sales process. Review collected by and hosted on G2.com.

The ease of seeing all information for orders. The status updates per order. The Apps that are available to integrate Review collected by and hosted on G2.com.

Subscription frequencies and not able to customize the time frames. Not able to make all updates for subscriptions. We have had many subscribers cancel through the website and set up over the phone with us through Quickbooks as it is easier to manage and update. Promotions and Sales can be a struggle as we have had to create separate item listings to ensure codes or discounts are appropriately placed against the items Review collected by and hosted on G2.com.

I like that BigCommerce is not open source so we don't need to employee an in-house web developer for changes and patch updates. That alone is worth considering BigCommerce! Review collected by and hosted on G2.com.

I wish I could email someone at support rather than having to go to their website to use their support form or call in. I'd rather deal with someone every time I need to. Review collected by and hosted on G2.com.