BigCommerce Reviews & Product Details

Big Commerce has helped many businesses by being scalable enough to small businesses as well as big ones.The customization based on business problems is the coolest feature i have ever seen in a commerce platform ever before.The multi language facility has helped a lot businesses globally increasing their reach.The usage is also easy to adapt and not very difficult.the implementation happens to be the fastest thing associated with the platform.They provide a amazing customer support and thats is the most accesible feature making their platform a global leader.Most of the users come back to the product increasing its frequency of use .Its can be easily integrated with any kind of platforms required. Review collected by and hosted on G2.com.

There is pretty much nothing to dislike about such a good platform as it provides all thenecessary and out of box features . Review collected by and hosted on G2.com.

I began my career working at a company who used BigCommerce and because the design was already in place, I found doing easy things like switching web banners and updating product photos and descriptions to be quite easy.

While I have not used BigCommerce's customer service myself, I have heard from other designers that they are much better than Shopify, which unless you are a top tier account, can be a bit frustrating to talk to someone. Review collected by and hosted on G2.com.

Having re-designed websites on both BigCommerce and Shopify, I found BigCommerce to be a bit less intuitive. As a graphic designer, I do not know much HTML/CSS so I rely heavily on using a template as a framework and doing light tweaks from there. It felt much more intuitive to use Shopify's overall interface and I preferred it over BigCommerce as someone who is more visual and not technical.

The templates Shopify offers also felt like they much more aligned with what I needed and what my company wanted. Review collected by and hosted on G2.com.

Ease of managing Products and Orders. It provides multiple ways to Import & Export your product in the BM. It is faster than SFCC. Minimalist and user-friendly UI makes it effortless to understand the functionality of the BM easily. Our client has moved from SFCC to Bigcommerce. Implementation was easy. It was our first project on Bigcommerce but with the help of Bigcommerce support. the transition was smooth and actually, we liked it over the SFCC. Bigcommerce feature to provide a storefront or you can customize it in your own way helps in integrating the site with the third party. Speaking of third party, Bigcommerce Marketplace provides multiple third-party apps that can be directly integrated into your project through Bigcomerce BM, that's the best feature of Bigcommerce. We have been using bigcommerce on a daily basis since 2023 our storefront went live. Review collected by and hosted on G2.com.

Any fixes requested take time from their side to be released. One issue that we found on our site was, that when the Product and Order level discounts are enabled both the order level discounts are applied on the MRP of the product but the rule says the Order level discount is applied only on the discounted product price after applying the product level discount. To give a fix for this Bigcommerce took more than 3 months to apply a fix from there side. Which is the only thing that i encountered. Review collected by and hosted on G2.com.

Ease of use, ever expanding app marketplace. If there's something you want to do that Bigcommerce doesn't do out of the box, there is probably an app that does it. Customer support is absolutely top notch. Always friendly and very knowledgeable. Implementation was handled by our developer but it has been a breese to use ever since. Review collected by and hosted on G2.com.

Not as customizable as we'd like on certain features. It's good that you can get an app to do what you want, but then you have to pay for that app to do what should be done natively. Also the gift card system leaves a lot to be desired. Review collected by and hosted on G2.com.

Big commerces is an ecommerce platform not just a site to sell items. There are many plug ins that extend the functionality of the site, such as connectors to accounting software, more advanced inventory management.. Review collected by and hosted on G2.com.

I think the pricing is an issue, the monthly pricing ramps up in price fairly quickly Review collected by and hosted on G2.com.

Ease of use aside, Big Commerce has been an invaluable part of our growth. Its integration capabilities have been deployed seamlessly across a myriad of apps including Klaviyo, Search Spring and a multitude of other automation tools employed across the site which has been crucial in our being a low cost model. The platforms open API enables easy customisation allowing us a much clearer insight into customer behaviour and internal business performance. several features of BigCommerce have directly contributed to our business growth. The platform’s scalability, with its ability to handle high-volume transactions without sacrificing speed or performance, has been a game-changer as our business has expanded. Its inbuilt SEO tools and mobile optimization features have significantly improved our online visibility and search rankings. Plus, with BigCommerce’s advanced product management features and automation capabilities, we’ve been able to manage inventory and orders efficiently, helping us scale without increasing our team size an increasing costs. Review collected by and hosted on G2.com.

No issues thus far at all. A very responsive local team in case of any issues. Review collected by and hosted on G2.com.

Integrates well with 3rd parties such as Google Analytics and various Microsoft extensions. Easy and effective statistics generation. The platform is easy to use and list/buy products. Review collected by and hosted on G2.com.

Doesnt have as much control over pricing.

Difficulties logging in with duo-authentication / difficult process for changing password after forgetting it. Customer support lacking. Review collected by and hosted on G2.com.

Running a business and an online store is much less stressful using Bigcommerce, I have used Volusion and Shopify, and the most valued service that Bigcommerce offers that is next to none in comparison is the ability to reach out to their qualified tech support team for assistance whenever I am snagged by an issue I found or created. Having live tech support just a phone call away is very comforting on a busy day when you don't always have time to search for the correct documentation to help you solve a problem. Our customers also benefit from this service as it reduces the chance of downtime and errors during their shopping experience with us.

I enjoy the shared variants that allow us to reduce product listing data and ease of updating any changes to the function of how the variants are displayed and the ability to create custom rules for a specific variant such as price difference when selected. Review collected by and hosted on G2.com.

Some of the backend functions like not being able to tag customers with a visual color-coded rating system to easily identify customers by their known customer service history - Good Egg Bad Egg. There are a few other things but they are small in the scheme of what makes Bigcommerce our preferred e-commerce platform. Review collected by and hosted on G2.com.

It provides a lot of integration for ecommerce and I am able to get support whenever I can. The implentation is easy as clicking a few buttons and is super fast. Review collected by and hosted on G2.com.

NOthing,it works great and nothing needs much improvement Review collected by and hosted on G2.com.

everything is very simple to use it and make the aility to help consumer to find any purchase they made Review collected by and hosted on G2.com.

nothing i think is alright how it is and simple Review collected by and hosted on G2.com.