Bazaarvoice Reviews & Product Details

I love that Bazaarvoice allows for easy connection to customer sites and for generating honest reviews of products. Review collected by and hosted on G2.com.

I dislike that Bazaarvoice has become increasingly reliant on their portals and pushing the user to online self help tools as opposed to reaching out to people for assistance. Additionally, they send many notifications without enough actionable information, I'm often confused what I'm supposed to do, if anything. I prefer when humans are involved who can give the extra level of care and direction on next steps. I also don't like that now I have to use the "BV Support Community" to track the progress of tasks. I would feel better serviced if a person would liasion my inputs with their internal systems as opposed to making the users become experts in Bazaarvoice's internal systems through portals, self help articles, webinars, etc. I have a multi-faceted job with multiple responsibilities and really am not able to devote all of my time to Bazaarvoice. Review collected by and hosted on G2.com.

I love that there is always someone availabel to answer my questions, or get me to the right person for assistance. They follow up to ensure my problems were solved and to see if I have additonal concerns. My account manager is quick to respond and very helpful. I utilize our platform daily for Customer Support and I can easily find information for the customer. Review collected by and hosted on G2.com.

I sometimes have trouble figuring out how to make it work for what I need. I am not the most technology savvy so reading an FAQ document on how to code behind the scenes is not easy for me. There are some features I want to use that just are not as user friendly as I would like. I can ellabortae specifically around what we need/use as acompany if needed. Review collected by and hosted on G2.com.

It is a (theoretically) useful tool to publish your customers' content in the shopping funnel and let shoppers see relevant product reviews. Allows you to maximize the value of your reviews by publishing them across many channels and retailers. Review collected by and hosted on G2.com.

Nobody at BazaarVoice is concerned with whether or not the reviews actually become visible to shoppers.

BazaarVoice has a team of thousands of thousands of salespeople, presumably hundreds of engineers, but nobody seems to have developed any efficient processes or systems to make sure that the retail partners are publishing the content being shared by the brands and vendors, through BazaarVoice.

Once they push to retailer's it's "not their problem." I think it is their problem, because the brands are paying BazaarVoice. Overall, their review syndication is an incomplete product.

Prospective clients, you should add a clause to your contract so that you only have to pay BazaarVoice when your reviews are visible to shoppers. Maybe then they will care. Review collected by and hosted on G2.com.

Syndication from our website to retailers; easy to check and respond to reviews from our website and from retailers; customer support is great if it's a simple issue or question; reporting can give a lot of data. There's a lot to dive into so anyone starting out, or even a seasoned user, should always pay attention to updates and better reports. Review collected by and hosted on G2.com.

Bazaarvoice does not pull any Amazon reviews or questions (while I understand the reasoning for the most part, other companies are able to do and still do it well, without ruining the quality of other retail reviews); like any other tech, the account manager can change every few months to a year; would love it if retailers could syndicate to our website but I also understand that many retailers own the reviews and that's just possible. Review collected by and hosted on G2.com.

Their services sound great, and they pretty much have a monopoly on the market since they have the syndication contracts with lots of major retailers that require reviews on your product detail pages, but it requires a ton of checking and follow up on your end, and even if things are set up properly on your end, sometimes the reviews still don't syndicate to the retailer and their support is unable to help, so then you also have to follow up with the retailer's support team. Review collected by and hosted on G2.com.

They sell you on all the amazing features and retailers require you to have reviews on your products so the service is needed, but it never works properly. You have to constantly contact support and submit tickets and then sometimes even if everything is set up properly on the Bazaarvoice side, they say they can't help you so you have to contact the retailer to get them to help, so it takes a TON of your time to get a software program to work that you pay TONS of money for. It's very frustrating. We also had Bazaarvoice installed on our websites to collect reviews and during installation before anything had been signed off on or finalized, their team started sending review request emails out with another company's branding because they just copied another installation so we were unknowingly sending emails out asking for reviews with the wrong branding. The only way we found out was because one of our employees ordered something and got the email. These are only a few of the problems I've had in the 5 or so years we've used the software. It's very frustrating to pay so much for something and have it not work. And on top of that, you feel like you have to keep paying for bad service because you need the syndication services to make your retailers happy. Thankfully our retailers have started partnering with other review syndication software companies so we plan to switch as soon as our contract is up. Review collected by and hosted on G2.com.

It is a great service for review management Review collected by and hosted on G2.com.

The amount of time between requesting a campaign and the reviews showing up on site. By the time i go through the process of nominating an item and go through shipment and reviews, we are often sold out already or movfed on to a new priority. It should not take a month to receive a fuffilment file back. The timelines provided are also often unfair as it allows for weeks of time on the Bazaarvoice end, but then we are often expected to ship our items (sometimes hundreds of packages) in a matter of 5 business days. The process of adding items into the catalog has also become incredibly time consuming in the past year since we are no longer able to do so by Excel doc upload. The website is clunky and time consuming. It is hard for us to add each item individually rather than a bulk upload. Review collected by and hosted on G2.com.

I like the platform and how easy it is to access the data in the platform. I also appreciate the quick repsonse time from anyone I email asking for help. I've chatted with a few different team members and different teams, and they have all been super helpful and quick with responses. Review collected by and hosted on G2.com.

The seeding program was not as quick and seemless as I had hoped. It took much longer than I was told (4-6 weeks) and was a bit confusing to navigate. I don't love the platform for the seeding program and don't think it is super user friendly. I also was not sure when our product arrived at bazaarvoice - was not given a confirmation that our product arrived. I think it would be easier to track if there were emails sent directly to me with updates, as well as updating the platform. Overall, a little disappointed in the seeding program. Review collected by and hosted on G2.com.

What isn't to like - the customer support is fantastic Bazaarvoice have been attentive from the moment we did our integration through to BAU, we have had constant support. We are especially happy with the ease of syndication which is important for our brand with a presence across a number of marketplaces globally, and the fact the syndication goes both ways, helping the volume of reviews online giving us good insights into how customers feel about our products. It was also an easy way of introducing UGC into our sites as the implementation happened at the same time and we are totally in control of what flows through along with the pages it displays on. Review collected by and hosted on G2.com.

The cost is higher than some other tools and I spend time justifying the expense. We also haven't introduced other products they offer due to pricing. Review collected by and hosted on G2.com.

It syndicates product reviews to retailers; sometimes. Review collected by and hosted on G2.com.

We've had nothing but issues with our syndication catalog. Every three months its another major problem; product reviews missing at retailers, not importing new reviews into the network, fighting with our UGC platform... If I could choose to not use BazaarVoice at all, I would, but unfortunately they have a monopoly on the syndication / Q&A piece with the major retailers; Target, Walmart, etc. If this monopoly is ever broken by another provider entering this space, I would be switching away from BV immediately.

And to top it off, even in the rare instance that our syndicated reviews are working properly, BV has the worst, least intuitive user interface of any SaaS software I've ever used. Everything is fragmented and separated into different modules on the website, so you're constantly jumping back and forth. Even within the individual modules, data is poorly displayed and laid  out in a way that makles basic tasks exceedingly difficult. And my biggest annoyance is the fact that there's no way to clean up the catalog after 10+ years of new products, discontinued products, changing product feeds, changing web store software; I have literally hundreds of duplicate products in my catalog and there's no way to remove them or clean it up; it's nearly impossible to make sense of which products in the catalog are the current ones, and which are legacy. I've asked several times if there's a way to clear it all out and start fresh with a reimport and been told no each time. Review collected by and hosted on G2.com.

The comprehensive network of retailers that review syndication is possible at. Review collected by and hosted on G2.com.

Once things are set up they seem to run themselves pretty well, however if edits need to be made it's difficult to know where to start. Review collected by and hosted on G2.com.