From Sales to Implementation to Support everyone is stellar. Knowing we have a compitent team of engineers assisting and monitoring our systems 24/7 allows us to focus on completing business objectives. Our team communicates with them daily. Integrations were as simple as securely sending over tokens/api configurations through their portal. They do integrate with most of our primary vendors (Crowdstrike, Palo Alto, Azure, M365, etc.) which makes things easier for us. Review collected by and hosted on G2.com.
The MR portal needs a major revamp and same with the ticketing systems. From what we can tell, it is being worked on and it's just a matter of time. Review collected by and hosted on G2.com.
168 out of 169 Total Reviews for Arctic Wolf
Overall Review Sentiment for Arctic Wolf
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What I enjoy most about Arctic Wolf is their collaboration with our organization. We are a small security team in an organization that manages private data, Arctic Wolf is an extension to our team. Our dedicated security team at Arctic Wolf continually provides us feedback, recommendations and overall support as we continue to refine our security processes. Review collected by and hosted on G2.com.
The only thing that comes to mind is when I'm in the portal it can be confusing as to where some items are located. This however, can be attributed to my unfamiliarity with the various pages in the interface. Review collected by and hosted on G2.com.
Very easy to work with. setup was less than half the time previous MDR vendors took. Arctic Wolf provides us 24 x 7 SOC service and will customize the reports to what you need. Very good about working with us to reduce the alert chatter so after a few month had it dialed in and we are only getting truly actionable alerts now. The breadth of service has been very good and is a must as our team is a handful of staff with more duties beyond security. AWN makes it work for us. Review collected by and hosted on G2.com.
The ticketing system is a bit clunky to navigate but many are. This is something that we can live with. It also was a bit pricey but we have successfully worked with AWN to get a good balance of services for what we feel is a good price now. Have changed out our concierge security team a couple of times but that seems to be common with most service companies these days. Each rep we have had has been very knowledgeable and easy to work with. Review collected by and hosted on G2.com.
Arctic Wolf helps cut down the noise of a very log heavy environment full of nuisance alerts that can make it hard to discern where the real issues are. By leveringing Arctic Wolf we're able to focus on specific threats in our infrastructure and address vulnerabilities that put us at risk. Review collected by and hosted on G2.com.
There's a lot to do in setup and it can take months to effectively improve your security posture to something meaningful that you understand. It's not an overnight shift and it takes time. Not a fault of Arctic Wolf - it's a process that covers several layers of security across all areas of the infrastructure. Review collected by and hosted on G2.com.
We've been using Arctic Wolf (both MDR and Managed Risk) for the past 5 years and we've derived great value from it. What I like best about Arctic Wolf’s MDR service is its proactive threat detection and 24/7 monitoring, which ensure that potential threats are identified and addressed promptly. The expert support from their SOC /CST team is invaluable, providing guidance and assistance during security incidents. Review collected by and hosted on G2.com.
Thee reporting capabilities could be enhanced to provide even greater value to users, report customization is very limited and we have to reach out to the SOC analysts for customized reports. Review collected by and hosted on G2.com.
That we, a small company. have access to the tools that Arctic Wolf provides, at an affordable price. We struggled with cybersecurity moniroring for years as it was always way too expensive. Arctic Wolf solved that problem for us! The products are always ecolving as well, it is not a static product suite! Review collected by and hosted on G2.com.
That i didn.t sign up with them earlier! I would like to see monitoring of AI events that take place at my company with more detail. Review collected by and hosted on G2.com.
Arctic Wolf has an easy to use dashboard with relevant, actionable information. They allow IT teams to address risks at a high, or very granular level enabling a team approach withing an organization, all while providing a committed concierge team who seem to always be available and ready to help! Implementation was a breeze and consistent review from the AWN team helps it stay current and working well. Review collected by and hosted on G2.com.
Not many things come to mind regarding negatives, but if there was a way to speed up the impact of attempted remediations, that would be helpful. Review collected by and hosted on G2.com.
ArcticWolf gives us the peace of mind that our systems are protected and we will be able to keep business operational because of the security they provide. Because ArcticWolf can collect log information from all our security systems, they become the single source for knowing risks within our enviornment. Review collected by and hosted on G2.com.
I would like ArcticWolf to find a better way to notify us on security threats. These notifications currently are handled within the ticketing system, so we get email alerts on ticket updates the same as an urgent issues. Review collected by and hosted on G2.com.
Having the MDR solution in place is not only great for collecting logs for threat remediation, it's also great for troubleshooting everyday issues where you need to review logs. I simple ticket to support can get you a wealth of information from the log collection. Another great thing about Arctic Wolf in general is the dedicated concierge team, they get to know you and your environment and with the monthly reviews you can continue to move your security posture forward. Review collected by and hosted on G2.com.
There's not much to dislike, it greatly is a great product! Review collected by and hosted on G2.com.
Arctic Wolf MDR help us to review all the logs from all of our security tools and identity relevant events that need our attention. It is also replacing our on premise SIEM. The Arctic Wolf SOC team is excellent and very responsive. The MDR solution help us to operate a very effective SOC with a very small IT Security team. Review collected by and hosted on G2.com.
The data analytic tools for end user is not as user friend. Only limited data are kept online. Historical data need to be requested from archive. Review collected by and hosted on G2.com.
Arctic Wolf has been a great partner protecting our environment, But they have also looked for additional solutions to further protect us. They keep in touch with us making sure we are satisfied with the protection. This was easy to setup in our environment and we could get to use it right away. Review collected by and hosted on G2.com.
The biggest problem is that I did not start it sooner. Review collected by and hosted on G2.com.
