Arctic Wolf Reviews & Product Details

Aside from the amazing service they provide, the people are what I like best. The people are key to the product and to the service they deliver to customers. Everyone is there to help, open to questions, and never missing in action the way some vendors tend to be.

Another big plus is that the product/service is constantly advancing instead of staying stagnant. Every day we see a new feature, an improvement, or some kind of advancement. The addition of AI to help assist our local SOC is very valuable and allows SOC members to learn from and digest the information being collected. The integrations available to ensure you have full coverage also give peace of mind.

We constantly hear from leadership all the way down to application owners how much it helps them sleep at night knowing the great Arctic Wolf team is monitoring everything 24x7. The user interface has improved so much over the last year, with the goal of providing one pane of glass for teams. These advancements, along with the ease of use of the portal, have proven very beneficial. Overall, the product meets our performance expectations, and it’s easy to show ROI to leadership who have invested in it. Review collected by and hosted on G2.com.

I have nothing negative to say about Arctic Wolf. Any time we ran into challenges, the entire AW team—from the CEOs down to the front-line staff—was engaged and willing to help. Many times, we had ad-hoc calls with AW leadership to make sure our issues were resolved and that lessons learned were captured.

The one downside is that it sometimes feels like more features are being added that require additional cost to take advantage of those services. When a customer invests in a company as an MSSP at a significant cost, it can be discouraging when new features are released that feel like they should have been included in the overall bundle customers purchased from the start. As more à la carte items sit outside the bundle, it starts to push us toward looking for a true full-package deal. Review collected by and hosted on G2.com.

It includes an MSP and takes away the need for me to manually monitor, configure and deal with building things out on my own. A lot of the logs they already have parsers built for - which means i don't have to build them out on my own - and they have a team that is always monitoring which allows me more time to do the other things that i need to do. Review collected by and hosted on G2.com.

When i need custom things built - it is very difficult as I am not able ot build out custom items to support things that may be specific to my company needs and I do lose that complete control over my logs to create custom parsers if I connect logs from a system that they may not have something built out fully for yet. Review collected by and hosted on G2.com.

Arctic Wolf has been a force-multiplier for me and my small security team. I don't have the headcount or coverage that AW provides and we've consolidated several tools into them. It's been really good for us. Review collected by and hosted on G2.com.

No dislikes that i can think of. Overall, they have been very responsive and helpful Review collected by and hosted on G2.com.

Arctic Wolf's ability to gain broad visibility in my environment helps me with awareness that I may not have had otherwise. Also, I love the Concierge Security Team working with me reviewing my environment to help find and close gaps. Review collected by and hosted on G2.com.

Truly, I have not experienced a downside. The only thing I could say here is that we have a version of Mimecast that is not integratabtle, but I am not sure the is Arctic Wolf's fault as much as Mimecasts! Review collected by and hosted on G2.com.

I used to lie awake at night wondering if Kevin from Accounting was clicking suspicious links again. Now? I sleep like a baby—because Arctic Wolf’s got eyes everywhere.

Their MDR team is like the SEAL Team 6 of cybersecurity—silent, efficient, and slightly terrifying in the best way possible. I get alerts faster than I get Slack messages, and trust me, that’s saying something.

But the real MVP? The Risk Dashboard. I check it more than my bank account. It points out vulnerabilities like that brutally honest friend who tells you when you’ve got spinach in your teeth. Only instead of spinach, it’s gaping security holes.

Every day I log in and it’s like:

“Hey, you might wanna fix that thing before it turns into a dumpster fire.”

Thank you, Arctic Wolf. I didn’t want hobbies anyway—just safer endpoints.

Bottom line: If cybersecurity were a video game, Arctic Wolf would be the OP character. 10/10 would let them watch over my digital kingdom again. Review collected by and hosted on G2.com.

I'm just nitpicking but I'd like some more options in sorting the Risk Dashboard. Also, sometimes there are so many alerts it becomes daunting to go through them all but that's just the name of the game in IT Security. But all that is configurable and AW support can snooze alerts for you that you know are benign. Review collected by and hosted on G2.com.

Arctic Wolf provides my team and me with the tools, sensors, and early-warning system to manage all data flowing through our network and endpoints proactively. In doing so, any possible security alerts are triaged and/or escalated by their Concierge/SOC teams to ensure my business has round-the-clock protection 7 days a week.

The implementation and onboarding process were very slick, with experts guiding us through each stage and ensuring configuration was optimum for our environment. Review collected by and hosted on G2.com.

Not really a dislike, but it took a few days to get used to the amount of data being processed and which of the dashboard screens to review. However, AW's team was on hand to guide us through the process at our regular onboarding meet-ups. Review collected by and hosted on G2.com.

I like that it reacts very quickly to any threat or incident that is flagged either on our network or with any of our user's accounts. Without these tools, we wouldn't be aware as quickly and potentially wouldn't be able to react quick enough to deal with these threats before they escalate. Review collected by and hosted on G2.com.

Sometimes there's too much noise created and the issues you want to focus on more can get lost within the noise. This however is not necessarily a bad thing, as you want your managed risk solution to remain vigilant. Review collected by and hosted on G2.com.

What I love most about Arctic Wolf is their unwavering commitment to our security. Their solutions are not only effective but also seamlessly integrated into our operations, making our lives so much easier. The staff, especially our Customer Success Representatives, have been phenomenal. Their proactive approach and insightful recommendations have significantly improved our security posture. Plus, their friendly and professional demeanor makes every interaction a pleasure. It's like having a team of security superheroes on our side! Review collected by and hosted on G2.com.

Honestly, the only thing I dislike about Arctic Wolf is that they haven't figured out how to make coffee magically appear during our meetings. If they could add that feature, they'd be perfect! Review collected by and hosted on G2.com.

Arctic Wolf is more than just a great set of cybersecurity services, they're a member of our team. A member that is always working on improving itself and never sleeps. Their concierge team helps keep your cybersecurity program on track while giving you the peace of mind that they always have your back. Review collected by and hosted on G2.com.

Our experience with the Arctic Wolf Team keeps improving so I'm purely nitpicking here but they could do a better job of calling my team out on tasks in our court that we fail to accomplish in a timely manner. They consistently remind us, but don't be afraid to push a little more. We can take it. Review collected by and hosted on G2.com.

Low cost and an excellent value. Very responsive to any event Review collected by and hosted on G2.com.

Can't say a lot about dislikes, Arctic Wolf is a great product. Review collected by and hosted on G2.com.