Huntress Managed EDR Reviews & Product Details

What I find most helpful about Huntress Managed EDR is that the AI begins identifying threats right away, and it’s backed up by quick follow-up from a real, cybersecurity-trained person who verifies both the threats and the recommended solutions. The performance of the software and the support from the Huntress team has been excellent - making the pricing fair for what you are getting. The graphical interface is simple to navigate, even to those with no experience in cybersecurity. We are excited to integrate Huntress more into our existing automations. Review collected by and hosted on G2.com.

My only qualm is that if you have EDR through an MSP, the MSP will receive all the email notifications of any events happening in your environment. I am our company's in-house IT, and would love to be able to be added to the email notification list, but we cannot do so without giving me access to all of our MSP's other clients. However, Huntress said they are working on this feature. Review collected by and hosted on G2.com.

What I like best is having a managed security team monitoring EDR alerts and helping with remediation. It reduces the amount of noise we have to investigate ourselves and gives us confidence that genuine threats are being reviewed by security specialists. The clear guidance around remediation is particularly useful, as it helps us understand what has happened, what action needs to be taken, and allows us to respond quickly without spending unnecessary time investigating false positives. Overall, it feels like an extension of our own IT team rather than just another security product generating alerts. Review collected by and hosted on G2.com.

Overall, I've had a positive experience with Huntress Managed EDR. If I had to pick an area for improvement, it would be having even more information available about certain detections and remediation steps, making it quicker for us on the helpdesk to understand exactly what has happened and what, if anything, we need to do next. Review collected by and hosted on G2.com.

It is straightforward to set up and very easy to use. Very little maintenance needs to be done once you have deployed. Response to incidents is measured in seconds and machines are quarantined from the network right away. The customer support is very easy to get in touch with and they are always helpful. The integration with our PSA and RMM tools has made keeping track of incidents very easy. Review collected by and hosted on G2.com.

So far we have been very happy with the product and service so we do not have any complaints. Review collected by and hosted on G2.com.

I like that Huntress Managed EDR is clean, simple, and easy to use. It has a superb alert system, and the support is fantastic, which provides peace of mind for both us and our customers. The management interface is easy to navigate, allowing me to change between customers easily, and notifications and escalations are presented sensibly. Deployment to our customers is nice and simple, and we appreciate being able to view endpoints and set policies easily. The fact that it just works really well is a big plus. Review collected by and hosted on G2.com.

It would be nice if Huntress Managed EDR had the ability to disable an already existing antivirus product. Review collected by and hosted on G2.com.

Huntress dashboard is extremely intuitive, and agents are easy to deploy. Huntress has alerted on many things that our previous security suite didn't even identify. It's great that it monitors both endpoints and M365 identities. Pricing is negligible and integration is smooth. Support is prompt with responses, informative and knowledgeable. Performance is fantastic from day one. Review collected by and hosted on G2.com.

The only thing I've found that was less than satisfactory was the inability to deploy on older machines. Old Macs and Windows XPs that some of our clients had, but other than that everything has been fantastic. Review collected by and hosted on G2.com.

Huntress is one of the best EDR platforms out there, and it is built with MSPs in mind. As an MSP serving law firms and professional services clients, we need protection we can deploy and manage across many client environments without a lot of overhead, and Huntress delivers that. The multi-tenant management, straightforward agent deployment, and the human-backed SOC that investigates and escalates real threats let our team focus on remediation instead of chasing noise. It is very MSP friendly from licensing to day-to-day operations. Review collected by and hosted on G2.com.

The main downside is that pricing is non-negotiable. Unlike other vendors in the space, Huntress does not offer much flexibility on price, even for MSPs bringing a growing number of endpoints and clients. It is not a dealbreaker given the value, but more flexibility would help with margins. Review collected by and hosted on G2.com.

I like how simple the Huntress Managed EDR portal is. I can see multiple customers at once and check machine status in easy dashboards. Huntress handles most of the work with their expertise, while I keep an eye on things, get ticket alerts through our PSA integration, and check remediation status in the portal. The integration with Defender was a big selling point for us, and I like being able to work with Microsoft rather than against it as more customers invest in Office 365. It also helps us get value from the premium licenses and gives us integration with identity in Office 365 through one vendor and one overview. Setup was quite easy. Huntress provided setup videos that were easier for me to go through than a user guide, and there was very little configuration to change—mostly best-practice advice. Review collected by and hosted on G2.com.

The only catch is that on older operating systems, including an older server OS and temporarily Windows 7, Huntress’s AV engine won’t work because Defender is too old. We’d have to leave the AV engine off or put another one on, and that’s not really part of our plan. We haven’t found other limitations so far. Review collected by and hosted on G2.com.

The detection is quick, but what I rate most is that someone on the Huntress side actually looks at each alert. They tell you whether it’s real and what to do next, so I’m not left guessing. Support has been good as well, which is why the price doesn’t bother me. The console is clear enough that someone without a security background could find their way around it. We’re about to wire it into our automations, which I’m looking forward to. Review collected by and hosted on G2.com.

There needs to be an extension in order to be able to lock on prem accounts if there has been an issue. Since the M365 user account would be locked then on-prem sync's to unlock the account Review collected by and hosted on G2.com.

I love the peace of mind that comes from knowing our endpoints are continuously monitored and protected by a team of security experts. The platform is easy to manage, provides clear and actionable alerts, and gives us confidence that potential threats are being identified and addressed quickly. The combination of reliable technology, responsive support, and Huntress's human-driven threat hunting makes it an invaluable part of our security strategy. We’ve been extremely happy with the service, and the level of protection Huntress provides. Review collected by and hosted on G2.com.

Honestly, nothing. I can't say that about many products. Review collected by and hosted on G2.com.

The biggest benefit is the combination of EDR technology with the Huntress managed SOC. It gives us confidence that alerts are being actively reviewed rather than relying entirely on our own team to monitor and investigate everything. Deployment and day-to-day management are straightforward, and it fits well into an MSP environment. Review collected by and hosted on G2.com.

There isn't anything major that we dislike. If I had to pick something, I'd like to see even more visibility and control within the platform around the detail behind detections and investigations. The managed service is a big benefit, but as a technical team we sometimes want to dig further into the underlying data ourselves. Review collected by and hosted on G2.com.