Keela Reviews & Product Details - Page 4

Keela provides all of the tools we need in one place. Not only can we manage all of our donors' information, interactions, and transactions, but we can also organize multiple donor campaigns, create various donor and subscription forms, send out all of our email newsletters and fundraising email blasts. Keela allows you to run just about any type of report that you can think of, set up multiple dashboards for monitoring various metrics, and gives us the ability to set up powerful multi-step automation sequences that can be triggered by various actions. Keela is very affordable and their customer service team is one of the best I've seen anywhere. They're very responsive and listen to their customers for new ideas, potential bugs, and much more. We are very satisfied with Keela and would highly recommend it to any other nonprofit that is looking for a DRM. Review collected by and hosted on G2.com.

To be honest, there's not much that I dislike about Keela. Whenever I've had a problem or think something is not working the way I think it should, I contact their support team and they have been very responsive to either explain how things work or listen to suggestions for improving their product. Review collected by and hosted on G2.com.

Keela is very organzied, customizable. user friendly, and aesthetically pleasing. It was easy to implement this new site into our general use. Review collected by and hosted on G2.com.

I don't have any dislikes. I like everything on the site so far and don't have complaints. Review collected by and hosted on G2.com.

Keela is easy to use, has most of the features we need, and the support team has been great. Review collected by and hosted on G2.com.

There are a few detailed features we would like from time to time. They have a good system for submitting feature requests but the timing is unknown. Review collected by and hosted on G2.com.

Lots of options in Keela for tracking through tags, segments, searches, filters, campaigns and more. The staff are very friendly and helpful. I haven't used other CRMs but feel the Keela team are really doing their best to meet the needs of the non profit sector. Review collected by and hosted on G2.com.

Keela is still a fairly new company and so there are times when features I would really like to have are not available or still under consideration. All the basic functions and a lot more are great but some intuitive searches are not always available. Some of the latest added features are less interesting to me (peer to peer fundraising and Crypto) than the more basic product suggestions I have been making for the past couple of years. Review collected by and hosted on G2.com.

Everything is in one place and the reporting is a very useful tool when I submit my monthly report to the board. Review collected by and hosted on G2.com.

Exporting the reports do not always work and I have asked for assistance twice via email and have not heard back. Review collected by and hosted on G2.com.

The amount of functions in Keela! We are able to manage campaigns, contacts, grants etc. plus send automatic emails, and communicate with donors/volunteers all in 1 place! Review collected by and hosted on G2.com.

The transition to switching to Keela from a different database. Review collected by and hosted on G2.com.

I work at a small non-profit and I am still learning donor management therefore, what I like best about Keela is the customer support. They usually answer my questions in a day or less and add new features based on our comments. Review collected by and hosted on G2.com.

We don't have many other applications, but it seems that keela doesn't integrate many applications into its software. However, it has not been an issue yet for us. Review collected by and hosted on G2.com.

I like how easy it is to use. It is easy to send mass emails and direct correspondence. Review collected by and hosted on G2.com.

The chat feature needs work. It leaves a lot to be desired. Review collected by and hosted on G2.com.

- Cost Effective

- Easy to Use (front and back end)

- Multi-Purpose

- Wonderful Customer Service Review collected by and hosted on G2.com.

- Lack of Customization when it comes to fundraising campaigns. Review collected by and hosted on G2.com.