Keela Reviews & Product Details - Page 3

Keela is a great one-stop donation/interaction/communication solution. Review collected by and hosted on G2.com.

Keela is a little bit limited in terms of creative choices for design. A more customizable mass communication tool would be welcome. Review collected by and hosted on G2.com.

Keela has everything in one place for nonprofit contact/database/fundraising management. They also have the best customer service in the industry. One of the items that really sets them apart is their monthly webinars to help you learn more! This software is very easy to use and they make sure you know how to implement it. I am in the CRM daily doing a variety of tasks. Review collected by and hosted on G2.com.

They are lacking a few features I wish they had, but they are actively working on them! Review collected by and hosted on G2.com.

We are a small non profit and we were managing all our relationships and donors on spreadsheets. We knew we needed to take the leap to a CRM, but we were hesitant to invest the money. Over 6 months we trialled all the main non profit CRMs, and Keela came out head and shoulders above the rest. Although it is an additional expense, we easily earn that back in increased donations and recurring donations set up through Keela. There are many features of Keela we don't use, but if you had a sophisticated fundraising team they would be great. Review collected by and hosted on G2.com.

Some features are not as customizable as I would like, for example, you can't have a pay what you want/custom membership amount, which was a core component of our membership program. Review collected by and hosted on G2.com.

Keela is an intiutive CRM that works really well for the needs we have at our charity. Keela's core contact management system works well and everything else flows well around it. Review collected by and hosted on G2.com.

There is nothing specifically that I dislike about Keela. There were a few features we were left wanting for, but they have since added them in and filled some holes. Review collected by and hosted on G2.com.

The ability to make it our own, to use it as we need to. And the support to do this has been fantastic! The on-boarding is great, plus the follow up support the same. Review collected by and hosted on G2.com.

The downside is trying to maintain our contact list within our paid allotment.. the next level is way more people but the cost shows that and we can't go there. Review collected by and hosted on G2.com.

Customer service is amazing. Constantly updating to make better. Very easy to navigate and use. An integral tool for us. Email marketing option is easy to use with good amount of customization. Love that you can track donations and revenue through Keela. Review collected by and hosted on G2.com.

Not a fan of paid add-ons. Wish they were included but understand why they aren't. SendGrid integration doesn't work with Wix and causes a lot of bounced emails for us. Review collected by and hosted on G2.com.

It's easy for multiple people in our company to access the same information and get the overview needed to move forward (including those with very little computer knowledge). Review collected by and hosted on G2.com.

It's really clunky to edit contact information. For example (this is just one of several grievances), when I click on an individual contact, there is a "edit" button that appears beneath the contact name. You would think that button helps you edit contact information, but it doesn't. I also wish there were customizable fields. Maybe there are, I just can't figure it out.

I also curse Keela every December when I have to manually create year-end giving receipts because they have no option to do so automatically. Review collected by and hosted on G2.com.

Being able to track and organize our donations and donors is the most useful part. The fundraising tab is extremely helpful and easy to use. The reports you can create and download also are helpful in giving us an overall summary of how our organization is doing. Review collected by and hosted on G2.com.

The communication templates could use updating or more freedom to design our own template. Review collected by and hosted on G2.com.

I appreciate being able to track interactions with our donors, and their donations accordingly.

It was user friendly and easy to jump into without much training needed.

Customer service is great! Review collected by and hosted on G2.com.

The reporting functionality is large, and in some ways it becomes information overload, and it's difficult to know how to extract data - I know keela is aware of this and working on it. Review collected by and hosted on G2.com.

The back end reporting is great as well as the abliity to modify to meet ones needs Review collected by and hosted on G2.com.

All good.... love it. There is no real downside that I can think of Review collected by and hosted on G2.com.