Keela Reviews & Product Details - Page 2

Establishing a new project, creating new forms and emailing mass emails make it easier. Review collected by and hosted on G2.com.

Some things are hard to figure out, and the videos for troubleshooting aren't always helpful. Review collected by and hosted on G2.com.

It's a nice system to organize your donations logging needs. Very user friendly; easy to learn. We use it daily. Review collected by and hosted on G2.com.

That you have to work on every single donations one by one. If I needed to make the same changes to X amount of logs, it takes very long to do so. Review collected by and hosted on G2.com.

All contacts in one database is a HUGE advantage. Having communications integrated into the software is a must-have tool to be effective in fundraising. Integrated automation workflows is also a feature we have LOVED. Keela is one of the most affordable donor software we were able to find with integrated communications. It is very user-friendly. We have around 6,000 contacts. Review collected by and hosted on G2.com.

Not being able to pick up the phone and talk to support is annoying. You have to schedule phone calls or otherwise submit an email request.

The system typically has a lag-time when clicking from screen to screen.

When logging cash/check donations, there is no batch entry option. You can import a file, but sometimes the file import can take hours, so you can't have any plans that day for the imported data.

Sometimes the features can be a little buggie. For instance, the system can't identify new contacts vs. donors for some reason, even though the filter is available.

There are no filters for last donation date or street address which has been annoying.

The built-in email communications can be a little restrictive and unpredictable. Not nearly as many features as constant contact or mail chimp, but we have made it work becasue it totally pays off to have communications integrated. Review collected by and hosted on G2.com.

It does everything you need it to do and automates your email marketing to make your life easier as a non-profit marketer! Review collected by and hosted on G2.com.

Downside is the flexibility of designing email templates. It would be great to be able to design templates through external apps such as Canva and then import them in! Review collected by and hosted on G2.com.

Super easy to use and intuitive. Plus the staff are incredibly friendly if I have any questions at all. Review collected by and hosted on G2.com.

The 3 hour time difference can be frusterating if I'm needing help right away, but I usually try to plan ahead now so that it doesn't become an issue. Review collected by and hosted on G2.com.

Keela has robust functionality built in from the start (email marketing, donor management, payment processing, memberships, event registration). Not having to research and integrate other products allows for a streamlined process and helped our small team learn a system fast. Review collected by and hosted on G2.com.

Because Keela does so much, it unfortunately means some functionality suffers. For example, when scrolling through dozens of pages of donors, you have to click through page by page...you cannot simply select a page number. Furthermore, when you select a donor on, say page 7, when you select "back" you are taken back to page 1 and must select "next" 6 more times to get back to page 7. This is a small annoyance when it happens once, but if you're in your CRM for a few hours and have to do this multiple times, it's a serious flaw. Review collected by and hosted on G2.com.

The notification and easy use are great parts of this program. Customers support is greatn and the number of features with ease of integration. Review collected by and hosted on G2.com.

There is no feature that I dislike at this time Review collected by and hosted on G2.com.

ease of use, Keela does a lot of things for us that we had to do manually in the past. We use it daily and the integration with Quickbooks is fantastic and saves us time Review collected by and hosted on G2.com.

The fund accounting side of keela is not as robust as we need and has caused a little bit of issues. Review collected by and hosted on G2.com.

Keela is very helpful with fundraising, it provides eas of access when creating campaigns and posting them on our website. tracking donations and receipting is also very easy. Review collected by and hosted on G2.com.

Financal data is not easily tracked with our class accounting, there is work arounds but causes us a bit more work then it should. Review collected by and hosted on G2.com.