Keela Reviews & Product Details

The integreatted forms and communications feature has been my faviourte part of keela so far. In our previous setup we would be boucing between mailchimp, eventbrite and google forms, but now all of that has been collected in one place making it easy to use on a daily basis. It is also a huge benefit that we can add multiple team members to keela, this allows us to give employess access to only what they need to manage. Review collected by and hosted on G2.com.

So far we have had problems with the lack of integrations with softwares other than stripe. Although the online integration of stripe is usefull we are still required to upload payments made of debit machines (Clover) and e-transfers. If Keela were to offer integration with stripe terminals this would make things much smoother for smaller organizations which operate on less man power. Review collected by and hosted on G2.com.

The easy nature of being able to create forms and email marketing tailored to our different intiatives, within 5-10 minutes and have it ready to go. Review collected by and hosted on G2.com.

Not having an option on the revunue forms to keep stock. Sizing an image that on donation/ revenue forms is a major hassle. Even after you have fitted an image to the form via desktop, it is either cut off or nonexistent on the mobile version. I would also like to be able to have a column that shows you exaclty what form someone donated to in the "Recent Transactions" of the dashboard. Review collected by and hosted on G2.com.

Keela has enabled me to accomplish the goal of taking better care of the donors for my organization. We came to Keela from spreadsheets. The list of limitations we were experiencing was endless, as was the manual work. With Keela, we have automated so much that it gives me time in my work day to build out strategies to build the donor relationship and to develop new strategies to capture new donors. Our salesperson answered the laundry list of questions he was presented and ultimately won our business. Also, the support team is excellent. If Keela doesn't have a built in solution for the exact question I've raised, most of the time, there is a quick work around to accomplish the same goals! The Knowledge Base is an invaluable resource. I was able to fully implement Keela on my own and saved my organization the additional cost of hiring Keela to do it. It is a tool that I interact with every single day in my capacity. Review collected by and hosted on G2.com.

Truly, I've only been live with Keela for two months, so I'm still learning so much about it. I wish it was possible to send the gift acknowledement letter separate from the gift receipt. It would be nice to have those arrive a couple days apart from each other as another touch point with the donor. I also wish the household function was more functional. For example, when one person's address is updated in the household, there would be a prompt to verify if everyone in the household should have their address updated. Some of the Knowledge Base links no longer work and some of the instructions seem to be out of date to the current software, but overall, if you have a question, the Knowledge Base has the answers. It would be helpful if Keela had the capacity to work with our previous payment processor to integrate the monthly donor information over to Keela's payment processor. We also were looking for a CRM that had a donor portal. Keela does not. Maybe that is a future endeavor along with an app. No major disappointments at this point. Review collected by and hosted on G2.com.

- Using a CRM made for nonprofits has been rally helpful in tracking the right information. The following are things I like about Keela:

- seeing quick fundraising information such as progress towards quarterly and annual donation goals

- The dashboard allowing you to quickly see the KPIs youre tracking

- memberships

- communications feature similar to mailchimp

- the ability to attach document when inputting grants

- The support team always responds to my emails quickly

- The campaigns page letting you track progress towards goal

- The projects feature that lets you track all the tasks associated with major projects and get reminders

- Keela is really easy to use Review collected by and hosted on G2.com.

There are a few fixes I would love to see.

- Adding the option to add the estimated value to in-kind donation receipts

- Allowing us the option for all memberships toautomatically renew mothly for 1 year, instead of "expiring" each month unless they check the button that says "always renew" on the form. The point of a membership is that it renews each month.

-An updated membership page where you can see all active members, expired members, and membership revenue

- It would be nice to have more volunteer features

- More formatting options for reports. I dont neccesarrily need graphs and pie charts, just all the data in one place. Review collected by and hosted on G2.com.

The customer support is exceptional. If you can't find an answer through their extensive library of articles, an email to custom support is usually answered within the hour. They're super friendly and will walk through each step with you. Review collected by and hosted on G2.com.

I wish donors had access to their own donor profiles to be able to update their own payment information and access statements and donations as needed. Review collected by and hosted on G2.com.

Keela is easy to use right out of the box, and comes with outstanding customer support for any kinks you may not be able to work out yourself. Importing our old data and onboarding the system was painless. Review collected by and hosted on G2.com.

Keela is currently lacking in good old-fashioned database functionality like linking consituents to each other and powerful list and query capabilities. Review collected by and hosted on G2.com.

I think that the best feature on their platform is the “nonprofit intelligence” which helps us understand who the donor is, how much to ask, how they prefer to be contacted, and the optimal time to make an ask. I haven’t seen this feature on other CRM platforms, which makes me appreciate how Keela strives to understand their local Vancouver-based customers. Review collected by and hosted on G2.com.

The newsletter feature doesn't have mobile optimization so it really is a challenge to lay it out nicely. It also doesn't have much or direct data on the performance of a newsletter like click-through rate and unsubscribe rate (it will still have to be computed manually). Review collected by and hosted on G2.com.

I like the analytics that Keela provides. I also like how you can customize your campaigns, marketing and other forms of communication. Review collected by and hosted on G2.com.

I find transferring data into Keela more complex than it needs to be. I also find it challenging sending campaigns or other communication in another language besides English (ie. French). Review collected by and hosted on G2.com.

Keela is a fantastic CRM. It is very intuitive, but the best part is the customer service. They always go above and beyond to help with any issues I experience and if my organization needs something from our CRM that isn't currently available in Keela, they come up with a fantastic workaround and they take that need back to the team. Keela is amazing, it has saved me HOURS. I recommend it to anyone and everyone, Review collected by and hosted on G2.com.

I have exactly two issues with Keela. 1. There isn't a ticketing feature, and 2. you can't modify Memberships to be a donation transaction. That's it. I love everything else about Keela and they have come up with a great workaround for #2. As to #1, they have an integration with Eventbrite which is great, but Eventbrite is out of our price range. Having a ticketing feature would make running our fundraising events seamless. If I only have two issues, I think that means Keela is a pretty great CRM. Review collected by and hosted on G2.com.

We love that Keela is adaptable and able to create more personalized communications and conversations with our donors. We used to use multiple systems for email, texting, contact info management, donation records, etc and now we are bringing them all together. Keela is easy to use and the dashboard is user friendly. Also, the support team is very quick and responsive to my constant questions via email or chat. Review collected by and hosted on G2.com.

The only feature Keela does not have yet is a way to manage our Banquet event registrations and table seating. Review collected by and hosted on G2.com.