Acuity Scheduling Reviews & Product Details

Flexible configuration options.

Suitable for very small business Review collected by and hosted on G2.com.

1) The Acuity website crashes if you try to export more than a handful of appointments. This is a long-standing known issue with no timeline for a resolution. This makes it almost impossible to get your data out of Acuity to use on another platform unless you pay for an API subsciption. It also makes it near-impossible to get your data out and move to one of their competitors.

2) If a client makes a booking with the same name as an existing client, Acuity will treat them as one client and merge their records. For a busy business, this situation is inevitable and will cause chaos when your older client receives emails relating to the new client. Acuity support regards this as "expected behaviour". Review collected by and hosted on G2.com.

Acuity scheduling has been an essential tool for the execution if my role. It is well curated into a simplified UI which made it soo easy for us to configure, implement, use and manage it all these time. It delivers a wide range of features and flexibility who h enable us to schedule different types of appointments from client meetups, group calls and many other. Acuity Scheduling customization capabilities are topnotch allowing us to reschedule, cancel and add appointments and make the necessary changes on our calendars. Our clients just have to download the app and they can send appointment links directly from acuity via email and those without my email usually send via the website because we have the scheduler embedded on our website. Acuity Scheduling comprehensivity is on another level. With features like attaching backup documents and forms on schedules, sending followup and reminder emails which makes coordination of schedules successful. I haven't experienced any other tool that integrates with so many softwares like Acuity Scheduling. It syncs with Google Calendar , CRM and PayPal so that we can seamlessly accept payments on Acuity Scheduling. Lastly this tool is reasonable priced with soo much benefits than we expected Review collected by and hosted on G2.com.

Though Acuity Scheduling is an impeccably good tool. We made a choice to move to calendly because Calendly offers even more integrations with virtual meeting tools than Acuity Scheduling. It therefore becomes an issue to automatically send out invite links with Zoom, GoogleMeet, Ms Teams or GoTo Meet So if it would accomodate a wide variety of online meeting tools it would be even better. Another problem we encountered was being unable to merge accounts for different businesses under one Acuity Calendar. Syncing different calendars is a big deal or even having multiple users under one Acuity profile Review collected by and hosted on G2.com.

Love, love, love the ease of being able to build and adjust appointments with the ability to easily adjust, move, and update them! Review collected by and hosted on G2.com.

Occassionally, I have to click through a few more tech "layers" to get to the option I am looking for to edit, etc. Review collected by and hosted on G2.com.

The client facing view is easy for clients to use to choose their own appointment times. I like the ability to have Acuity try to group appointments together. It also allows us to set that we only want a certain number of a type of appointment in a given week (no more than 4 new client consultations per week, for example). Review collected by and hosted on G2.com.

It integrates with Zoom, so it will create Zoom links for particular appointment types. Unfortunately, you cannot have this trigger based on a custom field. In our use case, it means we had to set our appointment types as Zoom, Phone, and In Person, so that only Zoom appointments get Zoom links. We'd rather set up our appointment types by meeting topic (New Client Consult, for example) and allow the client to choose the Zoom/Phone/InPerson from there. Review collected by and hosted on G2.com.

I love how you can sync the appointments with your calendar for both the owner and for clients. I like how it offers another layer for my clients Review collected by and hosted on G2.com.

Pricing is on the higher end scale of what I would want to purchase for a scheduling app where I am also currently testing another scheduling app to possibly change over. Review collected by and hosted on G2.com.

Easy sign up process for clients, specifically for group workshops that I sell individual tickets for. Confirmation and reminder emails with details make it easy. Mobile version in particular has helped level up the look and feel of my website (most of my clients use their phone to book, via instagram) Review collected by and hosted on G2.com.

The one thing I wish I could do is include more than one picture for my workshops. Because I sell visual art workshops, this would be a plus but not necessary for me at the moment, my website is comprehensive enough. Review collected by and hosted on G2.com.

Acuity allows students to easily book time with our tutors, it automatically connects with my google calendar and is easy to navigate. Acuity provides direct links to users to give out, it also has embed codes. In my department we have 3 tutors that work together, it is extremely easy to re-schedule students and move them to someone elses calendar when needed.

I use this everyday to keep up with appointments. Review collected by and hosted on G2.com.

One things I do not like is that when I cancel an appointment, it completely disappears from the calendar. I wish it would stay on there but gray out or something like that. Review collected by and hosted on G2.com.

Hands down the integration with other softwares is the best feature here! The ease of use and user-friendly interface is a close second. It makes your life easier if you are a customer-facing business that relies on a schedule to operate. We really love this product! We use this tool for our everyday client booking, business meetings, and online scheduling through our website. Review collected by and hosted on G2.com.

Can have glitches and bugs and force system restarts a few times which can be inconvenient at certain times. Review collected by and hosted on G2.com.

I loved the ease of creating classes or 1-hour coaching sessions for my clients to purchase. I could add a disclaimer or terms and conditions before payment and I could schedule recurring classes. Review collected by and hosted on G2.com.

I wish there was a brief training video available when you first started it that walked you through the platform. Review collected by and hosted on G2.com.

Acuity is helpful in many aspects. It is the tool that we use to schedule meeting with clients and prospects. We also use it to schedule meetings internally. Easy to use!!! Review collected by and hosted on G2.com.

One thing I dislike about acuity is that it doesn't automatically put the event on the calendar (or send a calendar .ics invite), you have to click the button to add the event to your calendar. Review collected by and hosted on G2.com.