When it worked, the alerts were great to give you a heads up on activity that needed to be addressed and taking screenshots of the behavior. Insights (if we could have afforded them) seem like they would have been great. It was easy to launch and get put onto our employees computers. Review collected by and hosted on G2.com.
Customer service is one of the worst I've experienced. Very responsive when trying to sell you or get you to renew but abandon you as soon as there are any issues. Most companies continue to evolve their product, which they did add features but any that would really help with productivity or you to even digest the data you had to pay extra for every individual feature. They invested nothing into fixing the alarms that would break constantly, address the speed of the program itself (it was so slow I actually had to hire a part time employee to monitor and digest the data so we coudl coach on productivity). The data classifications were not smart, you would have to re-classify every day even if you had already classified that URL or item before. The UI is great compared to other programs but the functionality and whats included is much better elsewhere. You're also locked in to a year contract, no matter what the issues you have they will not let you out of it. I had an issue I wanted resolved and it took 4 weeks of me actively following up for them to get me any movement on the issue and then bc of the poor customer service i wanted to quit and then they push me on the phone with a VP (who i had to follow up with for another 4 weeks) just for her to try to upsell me on other features and say quit if you want but you're paying the rest of your 6 months left on your contract. We have contracts too in my business but we are good partners and when a situation warrants it, we wil work with the individual. They just care about money here - and they took away the ability for you to leave reviews anywhere which is shady - they control their narrrative or have paid reviewers and it doesn't allow consumers to get the real story. My suggestion for you is use another platform - much better options out there. Review collected by and hosted on G2.com.
Video Reviews
Great experience!
289 out of 290 Total Reviews for ActivTrak
Overall Review Sentiment for ActivTrak
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Collects a lot of data. Teetering on the side of too much. Review collected by and hosted on G2.com.
As an IT admin, I've ran into countless issues with ActivTrak. Installing can be inconsistent. There are times when I've verified that the software was installed yet they were not showing up in the admin panel. Incredibly confusing UI for both the IT admins and managers in charge of tracking their employees. Also, we've ran into an interesting issue where PCs would be thrown into the "Do Not Track" list when no one from my team did. When they're on that list, all previous data is deleted and cannot be recovered which is frustrating when we need to see that rep's tracking history. Also removing them from that list doesn't recover them most of the time and they completely disappear from the admin panel despite having the software installed on their PCs. Overall, I'd recommend either trusting your employees more, implementing incentives to drive out undesired behavior, or shopping around for a different tracking software. Review collected by and hosted on G2.com.
Being able to take screenshots along with the alerts to use as a basis of termination.they release new features every month so far and always gives me the ability to do things I never knew I needed. It was very easy to role out fo rme being the head of IT. Customer support is so easy to get ahold up. I use this website daily. Review collected by and hosted on G2.com.
I wish they had a quick add to block list on the activity feed. I wish they could easily make it so we can block a website per use and not just by computer. ie one person is th eproblem child but I don't want to punish others who also use the computer. The remote roll out can be hard for those who do not have technical experience Review collected by and hosted on G2.com.
I love that I can manage my remote and in- person employees with equal ease and without much effort. We rarely ever experience any issues with the ActivTrak system and when we do their customer support is always there to help us. We check in on our dashboard weekly and are able to compare notes about how best to support our employees in the coming weeks. Review collected by and hosted on G2.com.
There isnt much to dislike about it! I think it meets all of our needs at this current time. Review collected by and hosted on G2.com.
Reporting is detailed and comprehensive. The ability to set bnechamrks and give employees visibility into how they are working compared to their peers. We also have found it a useful complement to our security stack-- often there's no substitute for being able to see exactly what the employee was doing at a particular point in time. Review collected by and hosted on G2.com.
No Linux agent support.
Can take a little clicking around to find the most useful reports.
A bit more pricey than some competitors but the total value is there. Review collected by and hosted on G2.com.
Detailed data points on users and history Review collected by and hosted on G2.com.
There are some filtering features that do not capture correct categorizations, even after you have categorized sites. Review collected by and hosted on G2.com.
Team pulse is nice to compare all the teams we have set up. Review collected by and hosted on G2.com.
The lack of automatic categorization. IT is Having to categorize every application and website and it is time consuming and tedious. Review collected by and hosted on G2.com.
I love that I can go to my Dashboard and quickly see the efficiency of my work-from-home employees. It holds them accountable and gives me peace of mind that they are performing productive work from home. Review collected by and hosted on G2.com.
There are so many things you can do and measure and monitor with ActivTrak that it can get a bit overwhelming and confusing. Review collected by and hosted on G2.com.
Accurate tracking of comupter activity
Includes screenshots
Customized access levels for users
Productive/Unproductive categorization of activities
Custom alerts
Passive time settings Review collected by and hosted on G2.com.
There are occasional delays in seeing the computer activity on their portal but these delays are minimal. Review collected by and hosted on G2.com.
Once everything is configured, visualizing your stats and reports is easy. Review collected by and hosted on G2.com.
A lot of jumping around initially and takes a bit of time to learn what everything is. Review collected by and hosted on G2.com.
Ablity to review activity & track productivity. Review collected by and hosted on G2.com.
Thh licenses per seat seem to be overly complicated for out IT department & causes them to duplicate employees. Review collected by and hosted on G2.com.
