8x8 Work Reviews & Product Details

Its easy to administer. I like that its a cloud-based phone system where users can access the features of 8x8 wherever they have internet. 8x8's uptime overall is very good. Support is very responsive by phone. However, if you ask for an email vs. phone call, they call you anyway. Review collected by and hosted on G2.com.

Inpro has asked for a screen pop integration to Salesforce and after a year-long project, the integration still does not work and the project was canceled.

We would like to have inbound call recording only to comply with two party notification laws across the country and that is only available for contact center users (we do not use contact center). Therefore, we do not have call recording or sentiment analysis or any sort of call note taking capabilities. Review collected by and hosted on G2.com.

I like that the 8x8 Work and Admin interfaces are really simple and easy to navigate but still give you all the information you may need for a given task. The menu titles are good categories and the settings or information I nee is clearly labeled Review collected by and hosted on G2.com.

I don't like that changing voicemail greetings and recording new ones and setting the ones you want or reviewing the ones you have is a reasonably complex process, for 8x8 Admin console as well! I'd like to be able to see and review/edit/delete my recorded voicemail greeting(s) from the 8x8 app and to be able to switch between the one I want active without having to navigate a complex and time consuming phone menu. Review collected by and hosted on G2.com.

It's a solid product, Works very well and very intuitive to users. Installation is easy whether using MSI or EXE, both take a few minutes to install. While on phone, it can be flipped to cell phone instantly, There is also an Outlook snap in for meetings. We use it on a dialy basis and most of our folks love the products. Also customer service is top notch. We'll get a call from support within hours of placing a ticket. Review collected by and hosted on G2.com.

I have not come across anything i dislike about 8x8 except when placing a ticket or support call and picking the time zone. This list is very long. If they could somehow revamp this feature and make it easier to get to our time zone that would be great. Review collected by and hosted on G2.com.

What I like best about 8x8 Work is that it makes business communication simple and reliable. We use it mainly for calls and team communication, and the call quality has been good overall. The interface is easy to understand, so even new team members can start using it without much training.

I also like that it helps keep communication in one place instead of using multiple tools. It saves time and makes daily operations smoother, especially when handling frequent client and internal calls. Review collected by and hosted on G2.com.

One thing I dislike is that sometimes the app can feel a little slow, especially when switching between features. There have also been moments where the interface feels less intuitive on mobile compared to desktop.

Another area that could improve is customer support response time for urgent issues. Overall, the platform is useful, but a few performance and usability improvements would make the experience even better. Review collected by and hosted on G2.com.

What I like best about 8x8 Work is that it provided a reliable, centralized cloud phone system that worked across many of our offices and gave users flexibility with desk phones, softphones, and mobile access. It allowed us to standardize phone service across locations and made it easy for users to have a direct number without being tied to a physical phone. Review collected by and hosted on G2.com.

One of the main things I disliked about 8x8 Work was the frequency of end‑of‑life (EOL) client updates and the disruption they caused. Users were regularly blocked from signing in until the desktop app was updated, which generated repeated IT tickets and confusion, especially when users were unsure whether update prompts were legitimate. Review collected by and hosted on G2.com.

I appreciate the mobility that 8x8 Work provides, as I can have my office line always available on my smartphone and tablet. The call recording feature helps with compliance, and I love the flexibility to add additional lines as needed. Video conferencing is also a standout feature for me since it doesn't require any software—it's web-based—making it easy to connect with clients who don't download video conference software on their devices. Plus, the video quality is excellent. I also like how it integrates with HubSpot to track calls. Review collected by and hosted on G2.com.

The admin portal to set everything up can be complex. I almost need to hire a tech person to set up the phone system, auto attendant, and other features. Review collected by and hosted on G2.com.

I really find 8x8 Work intuitive. I like that a lot of our employees enjoy having the 8x8 Work desktop option, which they can use either on a phone or a desktop desk phone. It's great that they can choose either option. The texting via the app on the desktop is also something I appreciate. I find it easy to contact support if needed, and they're very responsive. The desktop is very simple to use, allowing me to manage contacts, see who I've been calling, and how long I've been on calls. The desk phone option, which some people prefer for its physical feel, is another feature I like. Additionally, the support is very responsive, whether it's managing phone numbers or solving any issues. They are quick to respond when reviewing payments, billing, or calls, which I appreciate. Review collected by and hosted on G2.com.

i think that 8x8 is pretty solid and there are not a lot of features that I would second rate. Review collected by and hosted on G2.com.

I like that the platform is very easy to use, both on phones and computers, allowing for mobile and flexible use. Being able to quickly grab my phone instead of relying on a computer or landline is handy. As an admin, I can easily change user specifications, which is important. I appreciate the ability to quickly respond to customer inquiries and facilitate interaction between employees internally. Having features like ring groups and answering calls after hours is very helpful. I also like the ability to do instant messaging between employees and track phone calls, as well as the ease of contacting support. Review collected by and hosted on G2.com.

not all admin features are available on my phone and i have to log into the portal. Review collected by and hosted on G2.com.

I find the cost of 8x8 Work to be really reasonable, which is great. The app itself is pretty good, and I particularly appreciate the incredibly useful feature that allows me to create or have a robot create the auto-attendant. This tool helps make a friendly greeting within the voicemail setup, which is very helpful. Additionally, the ability to send text messages is incredibly helpful as it allows communication without giving out personal cell phone numbers, especially in today's world where cell numbers get spammed frequently. Review collected by and hosted on G2.com.

Oh my god. Their porting portal is a dumpster fire. And it has never worked for me, not even once. I can't get the porting portal to ever work. Some things are intuitive, some things are not. The only issue I continue to have as far as support requests is the fact that it won't take a real email address as username unless you do LDAP integration. And I can't always do LDAP integration. So a lot of users actually request what the hell is my username well I don't remember and so I'm always logging into the portal just to figure out what's going on. But in general their support people are very nice it is overseas support but it really hasn't affected much. Review collected by and hosted on G2.com.

I like what they have done with the smarter AI connect with their products, better admin controls and even more deeper integrations across the systems. Review collected by and hosted on G2.com.

Their 8x8 mobile applications needs a bit more frequent patch updates. I hope they would improve it in upcoming days. Review collected by and hosted on G2.com.