8x8 Work Features

Based on 305 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.

Based on 137 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to place video calls over the internet.

Based on 186 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to send instant messages over the internet.

Based on 137 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to share screens over the internet.

Based on 211 8x8 Work reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.

Based on 259 8x8 Work reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.

Based on 238 8x8 Work reviews and verified by the G2 Product R&D team. Offers users the option to play music for contacts who are on hold.

Based on 227 8x8 Work reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Based on 264 8x8 Work reviews and verified by the G2 Product R&D team. Offers users a unique number that can be dialed from anywhere.

Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. 175 reviewers of 8x8 Work have provided feedback on this feature.

Based on 91 8x8 Work reviews and verified by the G2 Product R&D team. Allows users to download the tool along as an extension to their browser of choice.

Based on 213 8x8 Work reviews and verified by the G2 Product R&D team. Requires users download the software on its own.

Based on 90 8x8 Work reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Based on 62 8x8 Work reviews and verified by the G2 Product R&D team. Provides an interface for one or more social media channels.

Based on 67 8x8 Work reviews and verified by the G2 Product R&D team. Includes or integrates with live chat initiaited from the company's web site.

Based on 76 8x8 Work reviews and verified by the G2 Product R&D team. Accepts contacts initiated through SMS or other mobile text functions.

Based on 59 8x8 Work reviews and verified by the G2 Product R&D team. Allows CSRs to receive and answer customer emails.

Based on 75 8x8 Work reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 75 8x8 Work reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 70 8x8 Work reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Based on 63 8x8 Work reviews and verified by the G2 Product R&D team. Provides some level of analytics based on keywords and vocal tones.

Based on 67 8x8 Work reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.

Based on 71 8x8 Work reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Based on 71 8x8 Work reviews. Populates CSR's screen with available customer data.

Based on 66 8x8 Work reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Based on 43 8x8 Work reviews and verified by the G2 Product R&D team. Transcribes voice messages to email.

Based on 28 8x8 Work reviews and verified by the G2 Product R&D team. Includes a way to easily share files between users.

Based on 41 8x8 Work reviews and verified by the G2 Product R&D team. Allows multi-participant phone conferences.

Based on 36 8x8 Work reviews and verified by the G2 Product R&D team. Can host video conferences.

As reported in 25 8x8 Work reviews. Records and transcribes voice and video conferences.

Based on 34 8x8 Work reviews and verified by the G2 Product R&D team. Can be deployed as a single-tenant or multi-tenant product.

Based on 40 8x8 Work reviews and verified by the G2 Product R&D team. Contains its own IP telephony system.

Based on 32 8x8 Work reviews and verified by the G2 Product R&D team. Is also able to serve as contact center software.

Based on 67 8x8 Work reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 77 8x8 Work reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 76 8x8 Work reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 72 8x8 Work reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Based on 64 8x8 Work reviews and verified by the G2 Product R&D team. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Able to share your desktop screen or an application with the rest of the conference. 108 reviewers of 8x8 Work have provided feedback on this feature.

Based on 71 8x8 Work reviews. Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.

As reported in 68 8x8 Work reviews. Provides a virtual whiteboard for collaborative use.

Conferences have a text chat feature. This feature was mentioned in 76 8x8 Work reviews.

Based on 70 8x8 Work reviews. Allows conference participants to notifiy conference hosts when they want to speak.

Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software. This feature was mentioned in 106 8x8 Work reviews.

Conferences can be recorded for future use with native functionality. 108 reviewers of 8x8 Work have provided feedback on this feature.

Based on 105 8x8 Work reviews. The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.

Based on 78 8x8 Work reviews. Allows users to join a conference without requiring a download or a sign-in

Based on 113 8x8 Work reviews. Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.

Conferences can be launched within a browser without requiring a user to download an application to their desktop. This feature was mentioned in 78 8x8 Work reviews.

Based on 85 8x8 Work reviews. Software is available as a downloadable desktop application.

Supports incoming calls, call forwarding, transferring and conferencing. This feature was mentioned in 18 8x8 Work reviews.

Based on 18 8x8 Work reviews. Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business.

Scales to add additional phone capacity in order to accommodate growth in an organization. 18 reviewers of 8x8 Work have provided feedback on this feature.

Integrates with business tools such as CRMs, APIs, browsers, business music and more. 17 reviewers of 8x8 Work have provided feedback on this feature.

Able to connect with employee's mobile devices for further ease of access. 18 reviewers of 8x8 Work have provided feedback on this feature.

Based on 18 8x8 Work reviews. Accessible from any location with wifi connection via cloud infrastructure.

As reported in 18 8x8 Work reviews. Ensures security of voice communications with encryption for calls.

Provides call analytics based on data such as call volumes, durations, and other metrics. 17 reviewers of 8x8 Work have provided feedback on this feature.

Provides virtual technical support for business communication services for improving phone performance. This feature was mentioned in 18 8x8 Work reviews.

As reported in 18 8x8 Work reviews. Offers an automated attendant to field calls when employees are unavailable.